FRANKFURT, Germany,
Dec. 16, 2019 /PRNewswire/ --
Enterprises in Germany are looking
for digital workplace vendors to help them improve the employee
user experience and transform their business with new workplace
processes and technology, according to a new report published today
by Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Report for Germany focuses
on technology and services that enable employees to access their
work profiles, data and applications anytime and from anyplace.
German enterprises want digital workplace vendors to help them
deliver similar experiences and information to employees on all the
devices they use, irrespective of the different interfaces.
"A hassle-free work environment is a must these days, not a
differentiator," said Andrea
Spiegelhoff, partner, ISG
DACH. "The days of sequential work performed by humans are
numbered, and enterprises need to redesign their workflows,
automate tasks, and free employees' time for more
collaboration."
The report finds enterprises in Germany increasing their use of design
thinking methodologies for understanding employee needs related to
office layouts, organizational hierarchies, job descriptions and
surrounding technologies.
Digital workplace providers, meanwhile, are putting business
transformation services at the core of their offerings as a way to
help clients develop new and better processes and adopt new, often
more mobile, technologies.
Organizations that do not embrace the workplace transformation
trend will see eroding profit margins as their competitors reduce
costs while providing better services, the report says. Even the
German midmarket, often reluctant to change, has recognized this
trend and is demanding digital workplace services and
solutions.
German companies want vendors to help them improve worker
experience and productivity, and they are looking for vendors that
can provide seamless experiences across employee desktops and
smartphones, the report says. Not all vendors offer this end-to-end
service platform to deliver on company expectations.
In addition, intelligent automation and cognitive intelligence
technologies are opening up new possibilities for German companies
to improve employee experience by using bots or virtual agents to
act as personal digital assistants or digital twins of
employees.
The report also finds German companies of all sizes embracing
the device-as-a-service model. Companies do not want to own and
manage the hardware and are asking managed service providers to
cover device lifecycle management, device app provisioning and
security.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Report for Germany
evaluates the capabilities of 45 providers across six quadrants:
Digital Workplace Consulting Services, Managed Services – Workplace
Support for Large Accounts, Managed Services – Workplace Support
for the Midmarket, Managed Services – Mobility Support for Large
Accounts, Managed Services – Mobility Support for the Mid-Market
and Unified Communications as a Service.
The report names Computacenter as a leader in five quadrants,
and Atos as a leader in four. Accenture, Cancom, IBM and Vodafone
are named as leaders in three quadrants, and Bechtle, Capgemini,
Deutsche Telekom, Deutsche Telekom (TSI), DXC Technology, Fujitsu
and Syntax are named as leaders in two. Microsoft and NTT are
named as leaders in one quadrant.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Report for Germany is
available to ISG Insights™ subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe and
Latin America, as well as in the
U.S., Germany, the U.K., the Nordics and Brazil, with additional markets to be added in
the future. For more information about ISG Provider Lens research,
please visit this webpage.
The series is a complement to the ISG Provider Lens Archetype
reports, which offer a first-of-its-kind evaluation of providers
from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 70 of the top
100 enterprises in the world, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG
employs more than 1,300 digital-ready professionals operating in
more than 20 countries—a global team known for its innovative
thinking, market influence, deep industry and technology expertise,
and world-class research and analytical capabilities based on the
industry's most comprehensive marketplace data. For more
information, visit www.isg-one.com.
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SOURCE Information Services Group, Inc.