ISG Provider Lens™ report finds U.K. companies looking for
vendors to help them deliver consistent experiences across employee
devices
LONDON, Dec. 12, 2019 /PRNewswire/ -- Enterprises in the
U.K. are looking for providers to help modernize and transform
their workplace technologies to improve employee connectivity and
collaboration, according to a new report published today by
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Report for the U.K. finds enterprises are looking to adopt
technology and services that enable employees to access their work
profiles, data and applications anytime and from anyplace.
Companies want digital workplace vendors to help them deliver
similar experiences and information to employees on all the devices
they use, irrespective of the different interfaces.
"The digital workplace is the backbone for large digital
transformation initiatives that U.K. enterprises are undertaking to
align technology, employees and business processes," said
Barry Matthews, partner and head of
ISG UK. "A productive workspace is
an integral part of the business strategy."
The report finds U.K. enterprises investing in emerging
collaboration technologies and flexible office spaces. They are
also spending money on chat services, videoconferencing and
enterprise social network solutions to improve collaboration.
In addition, enterprises in the U.K. are embracing design
thinking principles, which focus on end-user concerns as the
starting point for digital transformation. Customer experience is
becoming more important to enterprises and is pivotal for business
success, the report says. More U.K. organizations are relying on
vendor experts to define and blueprint for digital workplace
transformation.
The report also sees U.K. enterprises looking at automation and
artificial intelligence to drive so-called "shift left"
initiatives, which focus on finding and fixing problems early in
the development process. Proactive monitoring of systems, devices
and applications enables predictive analytics and proactive
incident management. Self-help and self-service features are
gaining traction among enterprises as employees and end users are
becoming more comfortable with resolving issues on their own.
Virtual reality and augmented reality are also having a
significant impact on workplaces, the report says. VR is already
transforming field support services and delivering highly immersive
virtual workplace environments for remote workers. AR is expected
to become mainstream in the coming years as a way to enable
enhanced collaboration between people and machines.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Report for the U.K. evaluates the capabilities of 32
providers across three quadrants: Digital Workplace Consulting
Services, Managed Services – Workplace Support and Managed Services
– Mobility Support.
The report names Accenture, Atos, Computacenter, DXC Technology,
IBM and TCS as leaders in all three quadrants. Capgemini, Fujitsu,
Getronics and Wipro are named leaders in two, and HCL and Unisys
are leaders in one.
A customized version of the report is available from Unisys.
The 2019 ISG Provider Lens™ Digital Workplace of the
Future Report for the U.K. is available to ISG Insights™
subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe and
Latin America, as well as in the
U.S., Germany, the U.K., the Nordics and Brazil, with additional markets to be added in
the future. For more information about ISG Provider Lens research,
please visit this webpage.
The series is a complement to the ISG Provider Lens Archetype
reports, which offer a first-of-its-kind evaluation of providers
from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 70 of the top
100 enterprises in the world, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG
employs more than 1,300 digital-ready professionals operating in
more than 20 countries—a global team known for its innovative
thinking, market influence, deep industry and technology expertise,
and world-class research and analytical capabilities based on the
industry's most comprehensive marketplace data. For more
information, visit www.isg-one.com.
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