ibex Provides Notice of Data Security Incident
August 07 2021 - 4:00AM
ibex today issued this announcement concerning an earlier event,
disclosed by the company on October 23, 2020 in its Annual Report
(Form 20-F), which may have potentially impacted the security of
information relating to certain employees and their families. While
ibex is unaware of any attempted or actual misuse of personal
information in relation to the event, ibex provided potentially
affected individuals with notice, information about the event and
steps individuals can take to help protect their information.
On August 17, 2020, ibex learned that it was the
victim of a malware attack that impacted the availability of a
limited segment of our systems. We immediately took these systems
offline and, with the assistance of third-party computer
specialists, launched an investigation to determine the nature and
scope of the incident. On or about September 15, 2020, the
investigation confirmed that certain files on our systems may have
been accessed without authorization between July 27 and August 17,
2020. We therefore undertook a meticulous and time-intensive review
of the potentially impacted files and our internal systems in order
to identify the information that was involved and to whom it
related. In connection with this review, on or about September 29,
2020, a third-party firm was engaged to review the potentially
impacted files. ibex, upon receiving and validating the findings of
the third-party firm, on or about June 14, 2021, determined that
one or more of the potentially impacted folders included
information related to individuals.
In conjunction and collaboration with the
third-party review team, ibex continued to diligently review and
reconcile the information with internal and public records in
furtherance of identifying the individuals to whom the data relates
and the appropriate contact information for those individuals.
These efforts were completed on or around July 11, 2021, at which
time ibex determined the scope of impacted individuals and the
types of protected data associated with those individuals.
We thereafter worked to provide notification to
potentially impacted individuals as quickly as possible.
Importantly, there is no indication that any person’s specific
information was accessed or misused. However, ibex is notifying
potentially impacted individuals out of an abundance of
caution.
Information security is important to us, and we
have strict security measures in place to protect information in
our care. Upon discovering this incident, we immediately took steps
to review and reinforce the security of our systems. We have
implemented additional cybersecurity measures to further protect
against similar incidents moving forward. Additionally, ibex is
providing potentially impacted individuals with complimentary
access to identity monitoring, fraud consultation, and identity
theft restoration services.
ibex encourages individuals to monitor their
accounts and activate the complimentary credit monitoring and
identity protection services being offered. Please see the section
below for more information. Individuals may call ibex’s call center
at 866-871-8614 (toll free), Monday through Friday from 9 am to 9
pm Eastern Time. Potentially affected individuals may also consider
the information and resources outlined below.
Steps You Can Take to Protect Personal
Information
Monitor Accounts
Under U.S. law, a consumer is entitled to one
free credit report annually from each of the three major credit
reporting bureaus, Equifax, Experian, and TransUnion. To order your
free credit report, visit www.annualcreditreport.com or call,
toll-free, 1-877-322-8228. You may also directly contact the three
major credit reporting bureaus listed below to request a free copy
of your credit report.
Consumers have the right to place an initial or
extended “fraud alert” on a credit file at no cost. An initial
fraud alert is a 1-year alert that is placed on a consumer’s credit
file. Upon seeing a fraud alert display on a consumer’s credit
file, a business is required to take steps to verify the consumer’s
identity before extending new credit. If you are a victim of
identity theft, you are entitled to an extended fraud alert, which
is a fraud alert lasting seven years. Should you wish to place a
fraud alert, please contact any one of the three major credit
reporting bureaus listed below.
As an alternative to a fraud alert, consumers
have the right to place a “credit freeze” on a credit report, which
will prohibit a credit bureau from releasing information in the
credit report without the consumer’s express authorization. The
credit freeze is designed to prevent credit, loans, and services
from being approved in your name without your consent. However, you
should be aware that using a credit freeze to take control over who
gets access to the personal and financial information in your
credit report may delay, interfere with, or prohibit the timely
approval of any subsequent request or application you make
regarding a new loan, credit, mortgage, or any other account
involving the extension of credit. Pursuant to federal law, you
cannot be charged to place or lift a credit freeze on your credit
report. To request a security freeze, you will need to provide the
following information:
- Full name (including middle initial
as well as Jr., Sr., II, III, etc.);
- Social Security number;
- Date of birth;
- Addresses for the prior two to five
years;
- Proof of current address, such as a
current utility bill or telephone bill;
- A legible photocopy of a
government-issued identification card (state driver’s license or ID
card, military identification, etc.); and
- A copy of either the police report,
investigative report, or complaint to a law enforcement agency
concerning identity theft if you are a victim of identity
theft.
Should you wish to place a fraud alert or credit
freeze, please contact the three major credit reporting bureaus
listed below:
Equifax |
Experian |
TransUnion |
https://www.equifax.com/personal/credit-report-services/ |
https://www.experian.com/help/ |
https://www.transunion.com/credit-help |
888-298-0045 |
1-888-397-3742 |
833-395-6938 |
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 |
Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 |
TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016 |
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 |
Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 |
TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094 |
Additional Information
You may further educate yourself regarding
identity theft, fraud alerts, credit freezes, and the steps you can
take to protect your personal information by contacting the
consumer reporting bureaus, the Federal Trade Commission, or your
state Attorney General. The Federal Trade Commission may be reached
at: 600 Pennsylvania Avenue NW, Washington, DC 20580;
www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY:
1-866-653-4261. The Federal Trade Commission also encourages those
who discover that their information has been misused to file a
complaint with them. You can obtain further information on how to
file such a complaint by way of the contact information listed
above. You have the right to file a police report if you ever
experience identity theft or fraud. Please note that in order to
file a report with law enforcement for identity theft, you will
likely need to provide some proof that you have been a victim.
Instances of known or suspected identity theft should also be
reported to law enforcement and your state Attorney General. This
notice has not been delayed by law enforcement.
Media and Investor Contact: Brad
Jonesibex720-643-8731brad.jones@ibex.co
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