CKCM Click Commerce

Click Commerce, Inc., (Nasdaq:CKCM), a leading provider of on-demand supply chain management solutions, presents part three of the three-part series, "The Service Supply Chain Revolution: New Ways to Streamline Operations, Drive Profits, and Delight Customers." The event will be held on May 16 at 1 pm EDT and will feature Click Commerce customer Jabil Global Services, a leading warranty and repair services provider, and AMR Research senior research analyst Mark Hillman. Senior director of IT at Jabil Global Services, Erik Carlson, and Click Commerce Senior Manager Bob Leeds will discuss how the Click Commerce Service Supply Chain solution provides Jabil Global Services with real-time visibility throughout their extended enterprise and helps them deliver a superior service experience to their customers. Part of the year-long Webinar series featuring AMR Research "Winning in a Flat World, How to Compete in the Real-Time Global Marketplace," the service supply chain series discusses how today's complex post-sales service operations require a solution that synchronizes the planning and execution of forward and reverse logistics processes and provides real-time access to information. According to an April 13, 2006 research article, "New Service Models Mean New Ways of Planning Service Parts," by Mark Hillman of AMR Research, "As availability-based service-level requirements become the norm rather than the exception, firms will need to consider the implications on the service business model. Begin thinking about how changing service requirements will influence planning, and think ahead to consider what tools you will need to support these new service imperatives." "Progressive companies like Jabil Global Services understand that the service business model is rapidly changing. Not only is post-sales service a fast growing profit center, but it has also become a significant market differentiator. The challenge is aligning supply chain processes with this changing business model," said Nancy Koenig, executive vice president of operations for Click Commerce. "Our service supply chain solution enables companies with extended enterprises to effectively meet this challenge and achieve higher customer service levels at lower operating costs." In addition to this series, the year-long Webinar program includes discussions on demand chain management, master data management (MDM), contract and service management, and supply chain management. Part two of the three-part demand chain management series, "Transforming E-Commerce for the Extended Enterprise," is June 7 at 1 pm EDT. Robert Bois, AMR Research research director, and Russell Golland, business consultant for the Click Commerce Demand Chain Management group, will discuss the benefits of consolidating partner information in a single repository to create and target sales training, communications, and promotions tailored to specific channel participants. To register for the event, go to www.clickcommerce.com. For a complete list of dates and times, or to register for a Webinar, go to www.clickcommerce.com. About Click Commerce, Inc. Click Commerce, Inc., (Nasdaq:CKCM), a leading provider of on-demand supply chain management solutions, enables millions of users in 70 countries to collaborate, in real time, with business partners across the extended enterprise. Click Commerce solutions support the unique business processes of multiple industry segments such as manufacturing, aerospace and defense, and high-tech. Click Commerce enables corporations including Alaska Airlines, BASF, Citibank, Delphi, Eastman Kodak Company, Jabil Global Services, Lockheed Martin, Microsoft, Pier 1, Ryder, and Verizon to coordinate and optimize business processes, accelerate revenue, lower costs, and improve customer service. More information can be found at www.clickcommerce.com.