Cabcharge Payments Get a Smoother Ride With IR Prognosis
February 02 2016 - 4:09PM
Business Wire
IR Prognosis to maximize performance of more
than 22,500 point of sale terminals in Cabcharge’s fleet of taxis
and limousines through increased payments visibility
IR, the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems, today announced that IR Prognosis has
been selected by Cabcharge Australia Limited (ASX:CAB), the leading
electronic payment system for taxis in Australia, to provide the
company with more visibility into and increased performance of its
payments platform, application and transactions.
Cabcharge is a diversified Australian technology, financial
services, taxi payments and passenger land transport company that
also develops and manufactures in-taxi equipment. Its first
priority as a company is to improve convenience and security for
its passengers and drivers by providing a national alternative
payment system to cash. Today the Cabcharge electronic payment
system is found in approximately 97 percent of Australian taxis as
well as limousines and water taxis.
“In order to keep an organization of our size at the top of our
game, we wanted to be able to monitor our system to ensure that it
is not just running, but that it is truly performing,” said Andrew
Skelton, CEO, Cabcharge. “It was essential that we have a system
that could help ensure that the transactions are processed as
quickly and as seamlessly as possible. Therefore, we decided to
invest in a solution that enhanced our product offering across the
board. We chose IR Prognosis because it helps us to deliver the
level of performance that we need, and it provides us with the
right information to make ongoing improvements.”
In its ongoing quest to deliver the best service possible,
Cabcharge made a decision to upgrade its payment switch so that it
could have the ability to provide more customized payment options.
This would allow the company to provide a better service to
passengers and drivers through faster processing and new products.
Along with upgrading the payment switch, Cabcharge wanted to ensure
that the company could manage the new system and deliver the most
effective solution possible. The company chose IR Prognosis to help
operate and manage the new payment switch because of ease of
integration and ability to customize to the needs of the new
offering.
“A company like Cabcharge earns its reputation with customers as
a payment provider from the overall experience that they receive,
including the ease of payment at the end of the ride,” said Jason
Barker, Senior Vice-President, APAC & MEA, IR. “Managing
payments across a network the size of Cabcharge’s can be
challenging on its own, but add to that the complexity of mobile
payments processing and that can make providing the best service
possible a tall order. Prognosis is designed to provide complete
real-time visibility into payment transactions, giving businesses
like Cabcharge the power and the control needed to minimize risk
and maximize performance across its entire payments network, while
providing superior service.”
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR, visit
www.ir.com.
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IRKevin Ryder, +61 2 9966 1066media@ir.com
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