Introducing the Nuance Transcription Engine: Transforms Speech and Audio into Big Data
May 05 2016 - 8:00AM
Business Wire
Highly Accurate Automated Transcription
Unlocks the Data Trapped in Multi-speaker Audio; Enables Big Data
Analytics, Data Mining of Audio and More
Nuance Communications, Inc. (NASDAQ: NUAN) today introduced
Nuance Transcription Engine (NTE), a powerful, fast and accurate
engine that can quickly transform massive amounts of recorded audio
into actionable assets, across a wide range of industries. By
applying highly accurate (88 percent) transcription capabilities,
NTE quickly and reliably produces search-optimized text output from
a multi-speaker audio file, allowing organizations to turn enormous
volumes of audio into a meaningful asset by mining the wealth of
data it contains. NTE supports 15 languages and 30 dialects, with
additional languages rolling out regularly, to increase efficiency
and streamline operations around the world.
With decades of experience in voice and language solutions,
Nuance is extending its portfolio to support the transcription
needs of a wide range of organizations and applications including
freeform audio in Enterprises, broadcast media, and analytics among
others. For example, with NTE an organization can: transcribe large
volumes of audio content within an organization’s call center to
provide rich customer insights and improve service, produce rapid
transcription of broadcast media in order to understand and analyze
what is being said in near-real time worldwide, or fully transcribe
corporate audio and video assets for rapid searching and indexing.
Additionally, NTE can capture and document what is being said in a
conference room or interview to create accurate automated archives
of critical conversations. NTE can also act as a key enabling
technology utilized by organizations for speech analytics or for
insights pertaining to compliance.
“In a number of real-world situations, the ability to generate
fast and accurate transcription can have an immeasurable impact,”
said Robert Weideman, executive vice president and general manager,
Nuance Enterprise. “Whether it’s to provide deeper voice of the
customer insights, to understand discussions in health and human
services interviews, or to provide insights for law enforcement,
we’re proud to introduce Nuance Transcription Engine which
leverages our vast experience in speech and natural language
understanding to unlock, capture, and mine data, providing the
valuable insights that organizations desire.”
Nuance Transcription Engine transcribes speech content with the
highest accuracy in the industry at a remarkable speed, making
previously inaccessible unstructured data available for analysis,
searching and indexing. Pre-recorded audio can be processed from 1x
Real Time Factor (RTF), making it possible to process 60s of audio
in 60s, with maximum accuracy, and up to 10x RTF enabling
processing of 60s of audio in just 6s. NTE can also transcribe live
conversations, streaming results after only approximately ten
seconds, making transcription available almost immediately after
the words are spoken.
To provide organizations with the most meaningful insights, and
to appeal to a wide range of applications, NTE has two output
formats designed to power analytics/data mining as well as those
that require formatted text. The first output format, optimized for
search/analytics use-cases, produces word level time-stamps and
n-best lists. In pre-recorded audio, NTE can identify and assign
transcript elements to specific speakers – even if the audio file
was recorded in mono – and non-speech audio like noise and silence
is flagged. The alternative output style generates a human-readable
format. In both formats, customers can easily customize the
vocabulary for their application (e.g. adding product names or
person names at runtime), or create a set of specialized language
models offline, and activate them selectively at runtime.
Accurately capturing massive amounts of unstructured data that
was previously inaccessible is rapidly creating new disruptive
business opportunities to analyze and act on transient content. For
example, Nuance partner, Veritone, is already using NTE to enable
unsurpassed efficiency and accuracy in transcribing global media.
“We are thrilled to work with Nuance to incorporate the powerful
NTE engine into our Cognitive Media Platform,” said Chad Steelberg,
CEO, Veritone. “Through this partnership, we are able to transcribe
global media in near-real time to unlock actionable intelligence.
As a result, Veritone’s customers and development partners are
finding that streaming and recorded media are increasingly valuable
assets for cognitive analysis and decision making.”
To learn more about Nuance Transcription Engine, click here.
About Nuance Communications, Inc.Nuance Communications,
Inc. (NASDAQ: NUAN) is a leading provider of voice and language
solutions for businesses and consumers around the world. Its
technologies, applications and services make the user experience
more compelling by transforming the way people interact with
devices and systems. Every day, millions of users and thousands of
businesses experience Nuance’s proven applications. For more
information, please visit: www.nuance.com.
Nuance and the Nuance logo are trademarks or registered
trademarks of Nuance Communications, Inc. or its subsidiaries in
the United States of America and/or other countries. All other
company names or product names may be the trademarks of their
respective owners.
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Nuance CommunicationsErica Hill,
781-888-5518erica.hill@nuance.com
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