10,000 attendees to gather at the Salt Palace
in Salt Lake City
The event kicks off Wednesday, May 1 with a keynote from Qualtrics
CEO Zig Serafin; Headline
speakers include former First Lady Michelle
Obama; NBA Hall-of-Famer, investor and philanthropist
Dwyane Wade; and eight-time World
Cup Champion, Olympic gold medalist, entrepreneur, and
philanthropist Lindsey Vonn
Attendees will hear additional keynote
addresses from leaders including OpenAI CTO Mira Murati, American Express CEO Steve Squeri, Delta CEO Ed Bastian, Hilton
President and CEO Chris
Nassetta, and more
SALT LAKE CITY,
May 1,
2024 /PRNewswire/ -- QUALTRICS X4 --
Qualtrics, the leader and creator of the experience management
category, today announced the official kickoff of X4®: The
Experience Management Summit. The world's largest gathering of
experience management (XM) professionals is taking place
May 1-3 at the Salt Palace Convention
Center in Salt Lake City. The X4
mainstage program will begin with a keynote from Qualtrics CEO
Zig Serafin.
"We have a fantastic line-up of visionary leaders who will
inspire and prepare everyone at X4 to improve the experiences at
their own organizations," said Qualtrics CEO Zig Serafin. "X4 is a can't-miss event for
executives, thought leaders and experience management professionals
who are unlocking growth by creating emotional connections at scale
with their customers and employees."
Visionary Leaders Bring Experience Management to Life on the
Mainstage
Joining Serafin in the mainstage lineup are Qualtrics founder
and Co-Chairman Ryan Smith,
Qualtrics President, AI Strategy Gurdeep Singh Pall, Porsche CMO
Robert Ader, Delta CEO Ed Bastian,
OpenAI CTO Mira Murati, Hilton President & CEO Chris Nasetta and American Express CEO
Steve Squeri. These leaders will
share their insights on the critical role experience plays in
business outcomes, and how they are leveraging new technologies to
understand and connect with their customers and employees.
Attendees will hear inspirational stories from other incredible
leaders, including:
- A moderated conversation with former First Lady Michelle Obama*
- NBA Hall-of-Famer, investor and philanthropist Dwyane Wade on developing a championship
mindset
- Eight-time World Cup Champion, Olympic gold medalist,
entrepreneur, and philanthropist Lindsey
Vonn on overcoming adversity and digging deep to find what
drives you
- New York Times best-selling author
Morgan Housel, whose books have sold
more than 5 million copies worldwide, on how the more things
change, the more they stay the same
The Backstreet Boys will close out X4 with a special performance
of their legendary pop hits.
60+ Breakout Sessions and 80 Customer Speakers
X4 will feature more than 60 breakout sessions across tracks
designed for attendees focused on Customer Experience, Employee
Experience, and Strategy & Research, as well as specialized
industry tracks for Education, Government, Healthcare and Financial
Services. Sessions will feature world-class thought leadership from
the XM Institute™ and Qualtrics subject matter experts. Product
demos, roadmap sessions and an expert-staffed help desk will also
be available for X4 attendees. On Friday, attendees have the
opportunity to attend XM Basecamp Live hands-on training and
certification, to unlock more value from their experience
management programs and become certified in XM.
Eighty customer speakers from leading brands will share how they
use experience management to deliver exceptional experiences for
their customers and employees, including: adidas, Ally Financial,
Carrier, Cirque du Soleil, Cisco, DISH, DoorDash, Driscoll's,
Indiana University, Johnson &
Johnson, Kickstarter, Lumen, Mass General Brigham, Mayo Clinic,
Owens Corning, Shake Shack, Stanford Health Care, Toast, United, US
Department of State and more.
Thank you to our partners for their support of X4. Hear from
Diamond sponsors on how they are using experience management to
build lasting connections with their customers and employees:
- EY: EY Americas Customer Technology Leader Jantzen Bridges will moderate a cross-industry
panel with Fortune 500 leaders to discuss how to transform customer
feedback into actionable insights that drive strategic
decision-making and revitalize customer experience (CX). EY's
Geoff Vickrey, Americas Technology,
Media & Entertainment and Telecommunications (TMT) Consulting
Leader, will lead a roundtable discussion with Manuvir Das, Head of
Enterprise Computing at Nvidia, to explore the balancing act of
integrating AI while maintaining exceptional CX and employee
engagement.
- commonFont: commonFont elevates experience through
expert advisory and technology services, including innovative
solution design, consultation, implementation, and managed
services. At X4, commonFont will present insights on rethinking the
purpose and practice of feedback in the AI era. Their approach
bridges human and machine intelligence to help the world's top
companies understand and delight customers and employees.
- Bain & Company: Prepare your organization for a new
era of customer experience innovation. Join Bain & Company
experts, Rob Markey and Bhavi Mehta as they reveal how AI, ML, and
predictive modeling can revolutionize feedback collection,
overcoming survey-fatigue to deliver actionable insights at every
stage of the customer journey.
Thank you to all sponsoring partners including: AWS, Farlinium,
Walker, WorkJam, Deloitte, BHN Rewards and Merkle.
For more, follow the event hashtag, #QualtricsX4, and visit
www.qualtrics.com/x4summit.
*The conversation with Mrs. Obama on May
2 is off the record and closed to the press.
About Qualtrics
Qualtrics, the leader and creator of the experience management
category, is a cloud-native software platform that empowers
organizations to deliver exceptional experiences and build deep
relationships with their customers and employees. With insights
from Qualtrics, organizations can identify and resolve the greatest
friction points in their business, retain and engage top talent,
and bring the right products and services to market. Nearly 20,000
organizations around the world use Qualtrics' advanced AI to
listen, understand, and take action. Qualtrics uses its vast
universe of experience data to form the largest database of human
sentiment in the world. Qualtrics is co-headquartered in
Provo, Utah and Seattle. To learn more, please visit
qualtrics.com.
Contact
Emily Heffter,
Qualtrics
press@qualtrics.com
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SOURCE Qualtrics, LLC