This is the 9th consecutive year Pinnacol has exceeded the
scores of other carriers operating in Colorado
DENVER, April 29,
2024 /PRNewswire/ -- Recent data from the
Colorado Division of Workers' Compensation reveal that Pinnacol
Assurance is again the top-performing workers' compensation carrier
for injured workers, with a score far surpassing the scores of
other carriers that operate in the state. According to the latest
state data, Pinnacol achieved a score of 4.2 out of 5, as rated by
workers who've had claims. This marks the ninth consecutive year
that Pinnacol held the top position, achieving almost a decade of
outperforming its national competitors.
Also according to state data, Pinnacol has achieved an
injured worker satisfaction rating among Spanish-speaking workers
of 4.48 out of 5. Pinnacol prioritizes inclusive services for
Spanish-language workers and has added various specialized support
services for Spanish speakers.
Every worker filing a workers' compensation claim in the
state is provided with the DOWC survey approximately 30 days
following the closure of their claim. The survey solicits feedback
on the quality of care and customer service the workers
experienced. Pinnacol covers approximately 1 million workers in the
state.
"These results reinforce the importance of investing in new
services, partnerships and technology to enhance access
to Pinnacol's industry-leading claims support," said Pinnacol
President and CEO John O'Donnell.
"As Pinnacol continues to prioritize innovation and excellence in
meeting the needs of a modern and expanding workforce, it reaffirms
its commitment to delivering superior support and assistance to
injured workers across Colorado."
Pinnacol also conducts its own surveys of injured workers with
claims to ensure the organization is meeting its service goals, as
well as policyholder satisfaction surveys. Pinnacol has maintained
a record-setting customer Net Promoter Score of 61, which is more
than double the industry average of 28 and is on par with that of
top brands such as Starbucks, Amazon and Zoom.
Offering comprehensive workers' compensation
insurance, Pinnacol continues to lead the industry in
Colorado thanks to its exceptional
customer service and satisfaction ratings.
Learn more about how Pinnacol cares for Colorado.
Contact: Liz Johnson
Director, Public Relations
720.939.7238 (mobile)
liz.johnson@pinnacol.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/new-state-data-shows-injured-workers-rate-pinnacol-highest-performing-workers-comp-carrier-in-the-state-by-a-wide-margin-302130483.html
SOURCE Pinnacol Assurance