298-Room DoubleTree by Hilton Washington, D.C. North/Gaithersburg Receives 2021 First Quarter CARE Strong Award
May 06 2021 - 9:40AM
Business Wire
Hotel Wins Brand Recognition for Properties
with 225+ Rooms in U.S. and Canada
Marshall Hotels & Resorts, a leading hotel management and
services company that operates properties nationwide, today
announced the 298-room DoubleTree by Hilton Washington, D.C.
North/Gaithersburg has received the brand’s 2021 First Quarter CARE
Strong Award for U.S. and Canadian hotels with 225-plus rooms. The
customer service recognition comes just months following the
hotel’s completion of a multi-million dollar renovation.
The CARE Strong Award is based on combined metrics in overall
service, problem resolution, feel welcomed and cleanliness of room.
The award recognizes the top hotels that achieve the highest
Service And Loyalty Tracking (SALT) scores within its respective
quarter and region.
“This award is a testament to the dedication and hard work of
our staff, all the more amazing as they’ve worked through what
inarguably has been one of the most trying times faced by the
hospitality industry,” said Mike Marshall, president and CEO,
Marshall Hotels & Resorts. “Due to their tenacity and ‘never
quit’ mentality, the hotel is well positioned to continue their
journey as a leader in the greater Gaithersburg market. If this
team is this successful during a pandemic, I cannot wait to see
what they can accomplish as we move cautiously towards a return to
the ‘new normal.’”
Located at 620 Perry Parkway, the 12-story hotel is just outside
of Washington, D.C. and is convenient to most cities in Maryland,
including Rockville, Bethesda, Germantown and Frederick. Just four
miles from the Shady Grove METRO Station, the DoubleTree also is
proximate to National Institute of Standards & Technology
(NIST), AstraZeneca, NOVAVAX and Hughes.
“A building is just a building—the people in it are what make it
special,” said Alan Weissman, principal and CEO, Alfred Weissman
Real Estate (AWRE).
The recently upgraded hotel, ranked first out of more than 400+
DoubleTree hotels in North America and Canada, features a 24/7,
state-of-the-art fitness center, new indoor/outdoor pool with
sundeck and 16,356 square feet of meeting space. With 1,350 square
feet, the exercise space is approximately three to four times
larger than most hotel offerings. The hotel also provides Since the
advent of the pandemic, the hotel also implemented the Hilton Clean
Stay Program, the franchisor’s newest safety protocols to ensure
guest safety.
The DoubleTree also provides a variety of dining options. In
addition to the DoubleTree Made Market, a grab ‘n go sundries shop
featuring Starbucks, the hotel recently hired renowned executive
chef, Thomas Hughbanks, to lead the brand-new Knife & Fork, a
farm-to-table restaurant serving approachable, eclectic American
fare. The hotel’s recently upgraded Fork & Knife Lounge offers
small plate menu options, craft beers and specialty cocktails.
“These hotels have a warm spirit of CARE and consistently create
welcoming and comfortable experiences for their guests," said
DoubleTree by Hilton Global Brand Head Shawn McAteer. "Their
commitment to hospitality shows through their strong SALT
performance.”
About Marshall Hotels & Resorts, Inc.
Salisbury, Md.-based Marshall Hotels & Resorts, Inc. has
special expertise operating three- and four-star branded hotels and
resorts, averaging 100 to 500 rooms, in urban and central business
districts, as well as suburban/drive-to and resort locations. In
addition, the company has a proven track record managing
independent resort and unique urban properties. Marshall Hotels
& Resorts has managed a wide array of leading hotel brands,
including those under the Hilton, Marriott, Starwood,
InterContinental Hotel Group, Hyatt, Carlson, Choice, Best Western
and Wyndham flags. Additional information may be found at the
company's website: www.marshallhotels.com.
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Chris Daly, media Daly Gray Public Relations (703) 435-6293
chris@dalygray.com