STOCKHOLM, Oct. 21, 2020 /PRNewswire/ -- Syncron today
announced that Hitachi Industrial Equipment (Hitachi IE) has
selected Syncron Inventory™, a core solution of the Syncron Service
Cloud, to optimize the company's global service parts
inventory.
Hitachi IE, a leading manufacturer and maintenance services
provider for industrial equipment and solutions, is undergoing an
evolution in optimizing its service parts inventory management
processes to meet the changing need of its customer base.
Previously beholden to disparate domestic and international
inventory management systems, Hitachi IE has selected Syncron
Inventory™ as a global platform to help the company establish more
sophisticated demand forecasting and planning, to support their
global service parts centralization initiatives.
"To drive service part inventory success on a global scale a
streamlined approach and a proven and tested global service parts
management solution are pivotal," said, Mr. Keigo Katsumata,
Parts Division Director, Service Business Unit, Hitachi IE. "We
have evaluated a number of options and selected the Syncron Service
Cloud for its ability to deliver a worldwide view of parts
operations, easy-to-use and visibility and high-quality support. We
strongly believe that Syncron Inventory™ will be key to helping us
increase customer satisfaction, reduce lost opportunities, improve
operational efficiency and exceed our short- and long-term
KPIs."
In addition to improving global part visibility around the world
and eliminating siloed inventory management processes in the
immediate term, Syncron Inventory™ will allow Hitachi IE to lay the
groundwork for long-term business success. This will provide
centralized data to allow the company to optimize inventory and
reduce opportunity losses moving forward.
"Given how complex the ecosystem is, maximizing inventory
success is one of the most challenging pain points for many OEMs,"
said Ryu Shinagawa, Managing
Director, Syncron. "Syncron Inventory enables OEMs to easily
centralize their inventory operations and turn their inventory
operations into a key asset to overall organizational growth. In
challenging economic times, this is critical. Hitachi's decision to
continue to invest – especially during a period when budgets are
strained for many businesses – in our future together makes us
incredibly proud and is further proof of the value Syncron
delivers. We look forward to helping them accomplish their short-,
medium- and long-term inventory goals and are confident we will be
able to provide the groundbreaking value they're looking for."
This announcement also marks the expansion of a long-standing
partnership between Hitachi and Syncron, as Hitachi IE is now the
third Hitachi business division – alongside Hitachi High-Tech
(Syncron Inventory™) and Hitachi Construction Machinery (Syncron
Price™) – to select the Syncron Service Cloud.
"We are proud to empower the most admired manufacturing brands
in the world to optimize and evolve their global after-sales
service operations to create immediate value and prepare for what's
next. Hitachi is one of the world's foremost names in manufacturing
with each of its business divisions doing some of the most
innovative work in the industry today," said Ryu Shinagawa.
"So to be able to build upon the success of our relationship by
joining forces with yet another standout Hitachi brand is
incredibly gratifying and we look forward to the continued growth
of this partnership."
For more information on Syncron Inventory™ please visit
Syncron.com.
About Syncron
Syncron empowers the world's leading
manufacturers to maximize product uptime and deliver exceptional
after-sales service experiences, while driving significant revenue
and profit improvements. From industry-leading investments in
research and development, to providing the fastest time-to-value,
Syncron's award-winning, cloud-based service parts inventory, price
and uptime management solutions are designed to continually exceed
customer expectations. Top brands from around the world trust
Syncron to transform their after-sales service operations into
competitive differentiators. For more information, visit
syncron.com.
About Hitachi Industrial Equipment
The Hitachi Group
is focusing on social innovation businesses that combine
operational technology (OT), information technology (IT), and
products. Hitachi Industrial Equipment Systems contributes to
customers' social, environmental, and economic value through its
product business in the industry field, one of the five fields of
the Hitachi Group, Mobility, Life, Industry, Energy, and IT. For
more information, please visit the Hitachi Industrial Equipment
Systems website (https://www.hitachi-ies.co.jp/).
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SOURCE Syncron