SALT LAKE CITY, May 15, 2019 /PRNewswire-PRWeb/ -- The Customer
Experience Professionals Association (CXPA) announced Hertz, ICW
Group Insurance Companies, SnackNation, Telefônica Brasil and
Vizolution as 2019 CX Innovation Award winners to over 300 customer
experience professionals during a special ceremony at the annual
Insight Exchange conference, May
15.
In its eighth year this award recognizes new and innovative
practices that improve customer experience, result in strong
business impact and advance the field of customer experience for
other organizations.
"Innovation is at the core of what we do as CX professionals and
these awards provide a few select examples of how innovation
advances our profession," said Bob
Azman, CCXP, CXPA Board Chair.
This year's CX Innovation Award finalists are:
- Dialog Axiata PLC: Rule-based Model for Automating Front-line
FCR Logs
- Dorel Juvenile: Keeping Our Future Safe in the Now
Generation
- Flipkart Internet Private Limited: Data-driven Proactive and
Predictive Customer Care
- Hertz: Hertz Fast Lane Powered By CLEAR (winner)
- Hughes Network Systems: CXnow! - A customer experience employee
idea program
- ICW Group Insurance Companies: Gaining Competitive Advantage
with New Service Offering (winner)
- Kronos Incorporated: Kronos Community
- Prologis: Staying Ahead of What's Next by Turning Customer
Insights into Action
- Reliant: Hey Google, Ask Reliant!
- SnackNation: SnackNation RetEngineering (Customer Retention
Engineering) (winner)
- Telefônica Brasil: Bots Training Center (winner)
- Türkiye İş Bankası A.Ş.: The Interrelation Between Customer and
Employee Experience
- USA TODAY NETWORK | Gannett:
Driving Customer Engagement and Retention through USA TODAY NETWORK's Lifecycle Communications
Program
- Vizolution: Launching the UK's first ever mortgage application
journey (winner)
- VMware, Inc.: Maverick - aligning technology roadmaps with
needs to drive higher customer satisfaction
Customer experience professionals from around the world gathered
together in Salt Lake City for the
CXPA's unique Insight Exchange event planned and run by members for
members. The event features small group learning and networking
with best practices and tools shared by over 100 attendees.
"The conversations at this year's Insight Exchange are amazing,
demonstrating how CX professionals are driving success and growth
for their organizations through client-centric practices," said
Greg Melia, CAE, CXPA Chief
Executive Officer. "Congratulations to all of the Innovation Awards
winners who exemplify CX excellence."
About the CXPA
The Customer Experience Professionals Association is a global
non-profit organization dedicated to the advancement of customer
experience professionals and organizational best practices. It
provides customer experience professionals with educational and
networking opportunities to help them succeed and facilitates the
industry-wide advancement of the discipline of customer experience
through the globally recognized Certified Customer Experience
Professional (CCXP). The CXPA is sponsored by the following
organizations: Gold Global Sponsor - Confirmit; Silver Global
Sponsors - Concentrix, InMoment, Medallia, and Quadient; Bronze
Global Sponsors - Bond Brand Loyalty, CallMiner, Centriam, Cyara,
Ipsos, Kantar, and Verint. For more information, visit
http://www.cxpa.org.
Customer Experience Professionals Association, CXPA, and the
CXPA logo are trademarks of the Customer Experience Professionals
Association.
All other company names mentioned may be trademarks or
registered trademarks of their respective holders.
SOURCE Customer Experience Professionals Association