3M M*Modal Conversational & Ambient AI Transforms the Experience of Patients & Physicians for More Than One Million Patient E...
August 18 2020 - 9:52AM
Business Wire
Physicians at more than 150 U.S. healthcare organizations are
better able to focus on patients during a care encounter through
the experience of 3M™ M*Modal virtual assistant technology. Working
in the background, the ambient intelligence platform captures and
documents the encounter based on the physician’s natural
conversation with the patient, with no intrusion from technology.
By achieving one million encounters across 70 clinical specialties,
3M M*Modal virtual assistant solutions have given more than 120,000
hours back to physicians annually since launching three years
ago.1
“Technology should be unobtrusive and intuitive for clinicians,
helping them accomplish their work faster and more easily without
adding to the administrative burden,” said Michael Finke, vice
president, 3M Health Information Systems. “Our goal is to make
clinical documentation a byproduct of the patient-physician
interaction and not a separate burdensome task for the
physician.”
Integrated with more than 250 EHRs, including all major
platforms, 3M M*Modal virtual assistant technology releases
clinicians from time-consuming documentation tasks that distract
from patient-physician interaction. With the ambient experience,
physicians capture notes in free form and conversationally look up
information in the patient chart. Conversational computerized
physician order entry (CPOE) expedites a process that today
accounts for an average 12 percent of physician clinic hours
working in the EHR.2 The 3M M*Modal ambient clinical documentation
experience is powered by artificial intelligence (AI) and deep
learning augmented by a validation process using a virtual scribe
to promote a complete and compliant note from the very start.
Holyoke Medical Center (HMC), an independent community hospital
serving Holyoke, Massachusetts and surrounding communities, is a
long-time user of the full suite of 3M M*Modal clinician solutions.
"The measure of success for these products is the feedback I get
from my physicians,” says Carl Cameron, HMC chief operating officer
and chief information officer. "When I have providers tell me that
‘It’s easy, you’ve made my job easier, you’re helping us reduce
burnout,’ that’s what it’s all about for me.”
Damon Dietrich, chief medical information officer for LCMC
Health System, a New Orleans-based, non-profit healthcare
organization, added: “At LCMC Health, the provider user experience
centers around a functional and usable EMR experience. 3M M*Modal
tools have been invaluable in the provider's documentation toolkit
and the company has been an outstanding and true partner with LCMC
Health, offering excellent value and service. We look forward to
the continued development of 3M M*Modal ambient technology, which
provides even more value to our providers.”
3M M*Modal virtual assistant technology extends the power of 3M
clinician solutions, including 3M™ M*Modal Fluency Direct, ranked
#1 Best in KLAS, Speech Recognition, Front-End EMR for four
consecutive years including 2020. Cloud-based Fluency Direct
features computer-assisted physician documentation (CAPD), which
delivers proactive, in-workflow insights in real time, helping
physicians close care gaps and improve specificity as they document
in the EHR.
For more information about 3M clinician solutions, visit
www.3m.com/his or call 800-367-2447.
About 3M
At 3M, we apply science in collaborative ways to improve lives
daily. With $32 billion in sales, our 96,000 employees connect with
customers all around the world. Learn more about 3M’s creative
solutions to the world’s problems at www.3M.com or on Twitter @3M
or @3MNews.
1 Based on more than 1,000,000 encounters using 3M™ M*Modal
virtual assistant technology.
2 Tethered to the EHR: Primary Care Physician Workload
Assessment Using EHR Event Log Data and Time-Motion Observations,
Annals of Internal Medicine®, 2017
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