SANTA CLARA, Calif.,
May 4, 2020 /PRNewswire/ -- Micro
Focus (LSE: MCRO; NYSE: MFGP) today announced that Service
Management Automation X (SMAX) has been recognized as a Market
Leader in the Research in Action (RIA) Vendor Selection Matrix™: IT
and Enterprise Management, March
2020. Further strengthening its place as a trusted ESM
solution, Micro Focus SMAX was also recently cited as a
Major Player in the IDC MarketScape:
ITSM 2020 Vendor Assessmenti, as well as a Leader in The
Forrester Wave™: Enterprise Service Management, Q4 2019.
Available as a service (SaaS) from Micro Focus in Europe and South
America beginning this month, customers now have the
broadest choice of deployment options, including consuming SMAX as
a service, deploying in the cloud with AWS, Azure or Google Cloud
Platform, or using it on premises.
"The Micro Focus SMAX solution enables the IT team to create a
differentiated and engaging user experience with included native
mobile capabilities, social collaboration, translation on-the-fly,
virtual agent, and chat bots already available for immediate
implementation," said Eveline Oehrlich of Research in Action. "Atop
of these agile capabilities, flexible deployment options of public
cloud, partners' SaaS and its own Micro Focus SaaS, and predictable
licensing options, make Micro Focus and its SMAX IT/ESM solution a
smart choice."
"Micro Focus SMAX is the world's first and only enterprise
service management solution built on machine-learning and analytics
with choice of delivery, either as a service (SaaS) or as a modern
cloud-native solution deployable on public and private clouds,"
said Tom Goguen, Micro Focus Chief
Product Officer. "Because it is codeless and cloud native, Micro
Focus can quickly and continuously update SMAX with new innovations
for our customers without the usual cost and risk of vendors who
rely on customizations. We believe that the high customer
satisfaction and exceptional price-value ratings for SMAX in the
RIA Vendor Selection Matrix for Enterprise Service Management is a
direct result."
"We moved from several ITSM tools to SMAX which has drastically
reduced our total cost of ownership TCO (infrastructure,
maintenance and people involved) while we have tremendously
accelerated our capability of rolling out service to our
customers," said an IT/ESM Service Manager for a large European
retail company. "The centralized service portal serves four key
tenants within our ecosystem and has been a great differentiator to
streamline enterprise service delivery across our stores."
SMAX accelerates time to value and drives down the TCO with the
following capabilities:
- Machine learning embedded and configured into the core of the
product without additional charge
- Auto-categorization of tickets and automated analysis of
incident patterns
- A Smart Virtual Agent that understands natural language to
reduce service desk cost and provide end-users with instant
resolutions
- Automatic knowledge article creation
- Entirely codeless configurations that drastically speed up
implementation times and upgrades - SaaS customers will always be
upgraded to the latest version
- A simple subscription model that allows transparent, flexible,
and scalable payments
"Micro Focus SMAX enabled us to accelerate the delivery of smart
self-services right from the beginning and we have been able to
successfully adopt SMAX with minimal customization enabling
out-of-the box processes and rules for new and rich experiences for
our customers," said the Head of IT Service Management from one of
the leading commercial banks in Africa. "Our next step is to embark on the
automatic incident remediation which is supported through Micro
Focus Robotic Process Automation (RPA) technology to further
improve our velocity and quality of service assurance."
In addition to introducing SMAX as a service in Europe and South
America, the upcoming 2020.05 product update includes a
native Configuration Management System (CMS), which provides
immediate access to discovered data through bi-directional data
federation from UCMDB, and discovered attributes that can be used
to model business workflows in SMAX Studio. As part of the mission
to provide continuous updates for SMAX, Micro Focus' previous
November 2019 update also featured
deployment options for Amazon Web Services EKS via native
Kubernetes services and Microsoft Azure AKS.
Organizations must rethink their back-office operations as part
of their efforts to keep up with evolving demands in their markets.
SMAX delivers connected, automated, informed experiences—powered by
machine learning—to every employee. It's just one of the ways Micro
Focus helps customers bridge existing and emerging technologies in
the race for digital transformation.
More Information
For more information on SMAX, visit us on the web.
Read more on our SMAX News Blog.
Please also visit the Micro Focus pages for The Research in
Action (RIA) Vendor Selection Matrix: IT and Enterprise Management
and The IDC MarketScape: ITSM 2020 Vendor Assessment.
Register for the RIA and Micro Focus webinar "Are ITSM and
Enterprise Service Management one and the same?" scheduled for
June 18, 2020 at 11 AM EDT.
Join Micro Focus on LinkedIn and
follow @MicroFocus Twitter.
About Micro Focus
Micro Focus delivers enterprise software to empower our 40,000
customers worldwide to digitally transform. With a broad
portfolio, underpinned by a robust analytics ecosystem, the company
enables customers to address the four core pillars of digital
transformation: Enterprise DevOps, Hybrid IT
Management, Predictive Analytics and Security, Risk
& Governance. By design, these tools bridge the gap
between existing and emerging technologies so customers can run and
transform at the same time.
i March 2020- IDC Doc #US46111920
Contact:
PAN Communications
Harper Schmidt
415 – 544 – 7200
microfocus@pancomm.com
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SOURCE Micro Focus