BLOOMFIELD, Conn., March 5, 2020 /PRNewswire/ -- Cigna (NYSE:
CI) customers will have access to coronavirus (COVID-19)
testing, as prescribed by health practitioners, and the company
will waive all co-pays or cost-shares to help fight the rapid
spread of the virus in the U.S. and for its globally mobile
customers.
"During this time of heightened concern, Cigna's role is clear.
We will do everything we can to help contain this virus, remove
barriers to testing and treatment, especially for seniors and
people who are chronically ill, and give peace of mind to those we
serve," said David M. Cordani,
president and chief executive officer, Cigna. "This is
another example of how, every day, we strive to stand by our
customers through their life and health journeys."
Current testing is available through the Centers for Disease
Control and Prevention (CDC) and is being offered at no cost.
Testing is expected to expand shortly as more commercial testing
becomes available at a designated lab approved by the United States
Food & Drug Administration. Cigna has committed to covering the
medical test similar to a preventive benefit for fully-insured
plans, thereby waiving co-pays, coinsurance or deductibles for
customers. This includes customers enrolled in Cigna's
employer-sponsored plans in the United
States, Medicare Advantage, Medicaid and the Individual
& Family plans available through the Affordable Care Act.
Organizations that offer Administrative Services Only (ASO) plans
will also have the option to include coronavirus testing as a
preventive benefit.
Procedure codes for health care providers are expected to be
available April 1, 2020. Cigna is
standing up a 24/7 customer resource center specifically dedicated
to help customers with any administrative barriers related to
coronavirus-related claims.
Recognizing that health outbreaks can increase feelings of
stress, anxiety and sleeplessness and in some cases, loss, Cigna is
also staffing a second phone line for customers. This 24-hour
toll-free telephone help line will connect customers and caregivers
directly with qualified clinicians who can provide support and
guidance on coping and resiliency.
Any individual who suspects they may have been exposed to the
coronavirus or is exhibiting symptoms should consult with their
health care provider to make the appropriate testing
recommendation, in line with CDC guidelines.
To mitigate exposure risks, customers are reminded that
telehealth options are available for seeking on-demand medical
attention, as appropriate. To access telehealth options, visit
mycigna.com and select the "Connect Now" button on the home page to
talk with a doctor or nurse any time day or night.
About Cigna
Cigna Corporation is a global health service company dedicated to
improving the health, well-being and peace of mind of those we
serve. Cigna delivers choice, predictability, affordability and
access to quality care through integrated capabilities and
connected, personalized solutions that advance whole person health.
All products and services are provided exclusively by or through
operating subsidiaries of Cigna Corporation, including Cigna Health
and Life Insurance Company, Cigna Life Insurance Company of
New York, Connecticut General Life
Insurance Company, Express Scripts companies or their affiliates,
and Life Insurance Company of North
America.
Such products and services include an integrated suite of health
services, such as medical, dental, behavioral health, pharmacy,
vision, supplemental benefits, and other related products including
group life, accident and disability insurance. Cigna maintains
sales capability in over 30 countries and jurisdictions, and has
more than 170 million customer relationships throughout the world.
To learn more about Cigna®, including links to follow us
on Facebook or Twitter, visit www.cigna.com.
MEDIA
CONTACT:
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Ellie
Polack
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860-902-4906
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elinor.polack@cigna.com
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SOURCE Cigna