New Zealand Inland Revenue Selects Siebel Systems to Increase Efficiencies With Case Management; Case Management Tools From Sieb
November 21 2005 - 9:00AM
Business Wire
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of
customer-facing solutions, today announced that the New Zealand
Inland Revenue Department has selected Siebel Enterprise Case
Management and Siebel Public Sector Case Management Analytics to
provide a framework for increasing the efficiency and effectiveness
of its case management and to enable the seamless transition of
cases between its business areas. Siebel Systems' case management
solution will be rolled out initially in Inland Revenue's audit,
return and debt collection, and child support business areas. It
will be accessed by an estimated 1,000 audit users, 500 return and
debt collection users, and 700 child support users, plus other
potential users across Inland Revenue. Design, configuration, and
testing will occur prior to the rollout to each business area,
starting with the audit area in June 2006. Inland Revenue provides
the government with the revenue it requires for community programs
and administers several of the government's social support
programs. The government agency will utilize Siebel Systems'
expertise in the public sector to automate its case-related
activities and standardize the working processes in each business
area to bring greater consistency to managing cases. "Siebel
Systems offered the most flexible and scalable solution for our
business requirements," said John Moreno, Inland Revenue's Project
Manager for the Case Management Project. "The existing case
management system runs on a core mainframe as a separate database
from other systems, and information was disparate. Access to and
management of a higher quality of information and enhanced
reporting and analytics tools from the Siebel solution are expected
to resolve cases faster. Inland Revenue staff will also be able to
easily transfer cases to one another. Additionally, if other
departments in the government have similar needs, they may look to
leverage Inland Revenue's purchase of Siebel Systems' solutions."
"There is an increased drive for more efficient and accurate
delivery of government services," said Aden Forest, Country Manager
for Siebel Systems in New Zealand. "For tax and revenue agencies
like Inland Revenue, Siebel's case management solution offers
improved insight into its case management business function and
more effective work practices. Siebel's technology provides Inland
Revenue with best practices based on proven success and is easy to
configure, deploy, and maintain." In 2002 Inland Revenue developed
and launched a comprehensive e-Enablement Strategy to support its
future direction. The Strategy included initiatives such as
streamlining and simplifying its tax processes, creating an
environment that enabled compliance, and enhancing the
administration of its social policy initiatives. As part of the
requirement to support this, a new case management system was also
identified. Inland Revenue commenced its procurement process in
2004 and went to market with a request for proposals. The solution
it sought had to automate the primary processes it carried out
manually, provide a comprehensive level of reporting information,
and provide a measure for the timeliness of its cases and
compliance to performance standards. Siebel Customer Adaptive
Solutions, which encompass all Siebel product and service
offerings, including Siebel Enterprise Case Management and Siebel
Public Sector, enable organizations to better understand and adapt
to the needs of their customers in response to rapidly changing
business requirements. Companies embracing Siebel Customer Adaptive
Solutions will be able to more effectively and quickly anticipate
customer needs, realign their customer-facing business processes
for systemic and consistent improvement, and direct the right
actions across their business to maximize customer satisfaction and
profitability. For more information, please visit www.siebel.com.
About Siebel Systems Siebel Systems is a leading provider of
software solutions and services that drive value and loyalty in
client-customer relationships, providing best-in-class capabilities
in on-premise and hosted customer relationship management (CRM),
business analytics, and customer data integration. Siebel's new
Customer Adaptive Solutions enable organizations to model their
customer-centric business processes in order to drive the most
effective customer interactions, gain increased insight over time,
and continually realign those processes for systemic and consistent
improvement. With more than $2 billion in R&D investments,
11-plus years of customer software experience, an extensive global
ecosystem of alliance partners, and more than 4,000 customers and
3.7 million live users, Siebel is the proven choice in helping
organizations of all types and sizes achieve customer-driven
business results. For more information, visit www.siebel.com. For
more information on Siebel Systems solutions and services, please
visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand
Solutions -- http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center and Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation
-- http://www.siebel.com/marketing-automation; Business
Intelligence -- http://www.siebel.com/business-intelligence;
Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services Except for the historical
information contained herein, this press release contains
forward-looking statements that involve risk or uncertainties.
Future operating results of Siebel Systems may differ from the
results discussed or forecasted in the forward-looking statements
due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation,
customer relations, such as the availability of Siebel Systems'
products and services, customer implementation of products and
services, relationships with customers, third-party vendors and
systems integrators, concentration of revenues in a relatively
small number of customers, existence of errors or defects in
products, ability to successfully manage growth, significant
current and expected additional competition and the need to
continue to expand product distribution and services offerings.
Further information on potential factors that could affect the
financial results of Siebel Systems are included in Siebel Systems'
Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its
other filings with the Securities and Exchange Commission, which
are available at www.sec.gov. Siebel Systems assumes no obligation
to update the information in this press release. Siebel is a
trademark of Siebel Systems, Inc. and may be registered in certain
jurisdictions. All other product and company names mentioned are
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