Safelite Leapfrogs Competitors, Boosts Care and Customer Base, Builds Hurricane-Ready Infrastructure with NetApp
January 23 2018 - 8:00AM
NetApp (NASDAQ:NTAP), empowering its customers to change the world
with data, today celebrates Safelite, a data visionary and the
largest auto glass specialist in the United States. A data-driven
company, Safelite has transformed the delivery of immersive
location-based experiences for customers, while safeguarding its
data with NetApp® technology.
Based in Ohio, Safelite is the largest auto glass specialist in
the United States, serving 6 million customers from more than 720
locations. Dedicated to turning stressful auto glass repair and
replacement into unexpected moments of happiness, Safelite makes it
easy to book repairs and track service technicians through phone,
web, and mobile technologies.
Already grappling with how to manage 100x data growth from smart
car technology and increasing product complexity, Safelite wasted
no time replacing its aging infrastructure after facing performance
challenges during the 2016 hurricane season. In need of an
infrastructure that offered flexibility, scalability, and a
singular OS, Safelite turned to NetApp to build a next-generation
data center using FlexPod® Datacenter with the NetApp
SolidFire® storage operating system.
“As our ability to deliver exceptional, uninterrupted customer
service is inexorably linked to data, we needed a hurricane-proof
infrastructure that would enable us to accelerate the response and
delivery of our data-rich customer experiences,” said Matthew Coy,
vice president of Information Technology, Safelite. “Working with
NetApp, we were able to weather one of the worst hurricane seasons
on record this year, managing the influx of calls while competitors
weren’t—we even took on more customers.”
With its new infrastructure in place, Safelite has achieved its
best application response times in history. Data deduplication has
increased efficiency, which enables Safelite to maximize its
storage space and reduce its data footprint. In addition, the new
infrastructure has decreased platform operating costs, while Cisco
UCS has eased administration. Using NetApp SnapMirror® replication
technology and archiving NetApp Snapshot™ copies to other parts of
the data center, Safelite can now make sure that everything is disk
based or cloud based. And, because call recordings are all software
as a service (SaaS) with 30% of application workloads in some
combination of Azure and Amazon Web Services (AWS), Safelite can
now push more of its infrastructure to the cloud with NetApp
technology. Looking to the future, Safelite is well positioned to
continue to innovate, create new revenue streams, optimize
operations, and actively seek out new customer touchpoints.
About NetApp NetApp is the data authority
for hybrid cloud. We provide a full range of hybrid cloud data
services that simplify management of applications and data across
cloud and on-premises environments to accelerate digital
transformation. Together with our partners, we empower global
organizations to unleash the full potential of their data to expand
customer touchpoints, foster greater innovation, and optimize their
operations. For more information, visit www.netapp.com.
#DataDriven
Press Contact: Madge Miller NetApp
1 408 419 5263 ng-uspr@netapp.com
NETAPP, the NETAPP logo, and the marks listed at
http://www.netapp.com/TM are trademarks of NetApp, Inc. Other
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