Nokia enhances whole-home Wi-Fi solution for service providers to provide faster, better, smarter network experience
February 25 2018 - 7:29AM
Press Release
- Expanded portfolio of Nokia residential devices and gateways
now supports intelligent mesh Wi-Fi capabilities, strengthened by
new Unium software
- New software and analytics provide self-healing, self-learning,
self-care functions that optimize Wi-Fi networks and maximize
performance
- Nokia enables service providers and users to quickly identify
and resolve Wi-Fi network issues with new online portal and mobile
application
25 February, 2018
Espoo, Finland - Nokia is introducing several enhancements to
its in-home Wi-Fi solution that maximize Wi-Fi performance and
simplify network management. The new Wi-Fi solution expands Nokia's
portfolio with meshed Wi-Fi gateways and beacons, delivers a new
Wi-Fi Home Portal for service providers, introduces a mobile
application for users and provides new software functions and
analytics that improve network intelligence.
Whole-home Wi-Fi networks are increasingly being strained by the
growing number of connected devices and signal interference that
comes from appliances like microwaves, creating an influx of help
desk calls by users frustrated with their Wi-Fi performance. With
more than 30 percent of calls related to poor in-home
connectivity*, service providers are increasingly challenged with
troubleshooting issues that are often the result of third-party
Wi-Fi solutions. With limited network visibility into the home,
this can lead to lengthy trial and error procedures or expensive
visits to diagnose issues.
Nokia's in-home Wi-Fi solution overcomes these challenges with
several new enhancements that improve the user experience and
significantly reduce the time and complexity for service providers
to solve network problems. These include:
- Extended portfolio with meshed Wi-Fi solutions that include a
wide array of premium, flagship and entry level Gateways and
Beacons - Wi-Fi access points that consumers can install throughout
the home to create an intelligent mesh, extend coverage and boost
performance. Beacons quickly guide each device to the nearest or
fastest access point, and ensure an optimal path through the
network.
- Software enhancements from Nokia to quickly upgrade selected
existing gateways in the field to support meshed Wi-Fi networking
capabilities.
- Wi-Fi Home Portal for Service Providers - Providing a single
screen, holistic view of a user's in-home Wi-Fi network, allowing
service providers to effectively manage devices, quickly identify
and resolve issues or upsell new services - such as broadband
capacity or additional beacons - to improve network
performance.
- New software and embedded analytic functions that compile
insights on the network, devices and interference sources to
automatically self-heal and optimize the Wi-Fi experience. This
includes algorithms that automate band and channel steering to
improve overall performance and create full in-home coverage with
seamless roaming capabilities without service
interruption.
- End-user mobile application - Delivering an intuitive, simple
interface that provides a visual representation of the Wi-Fi
network including a heat map to easily locate and manage dead zones
and identify the right place to add new access points to fill
coverage gaps. Customers can also quickly access device lists and
management capabilities to create guest networks. The application
gives users access to a wide array of self-install, network care
and troubleshooting capabilities.
Federico Guillén, president of Nokia's Fixed Networks
business group, said: "For many users, the concept of Wi-Fi and
broadband access are synonymous, putting many service providers on
the front line of customer complaints if Wi-Fi performance is
impacted. Depending on the tools available to service
providers, this can become either a business challenge or an
opportunity. Nokia's enhanced in-home Wi-Fi solution is unique in
that it addresses the customer need for a better Wi-Fi experience
while providing service providers with the tools and visibility
they need to quickly resolve issues, enhance customer loyalty and
create additional revenue-generating opportunities."
Nokia will be showing its whole-home Wi-Fi solution with
integrated Unium software at its Booth at Mobile World Congress
2018.
Did you know?
- Strengthening Nokia's in-home Wi-Fi solution are several
software capabilities that support both Nokia and other
multi-vendor gateways. Nokia's Autonomous Customer Care and Home
Access Analytics (HAL) software improve operators' ability to
monitor, predict and quickly resolve residential issues before they
impact subscribers' experiences.
- Nokia AirScale Wi-Fi includes compact indoor/outdoor Wi-Fi
access points and Wi-Fi modules for integration into small cells
for public purposes.
About the Nokia solution
- Nokia Wi-Fi solution works across a variety of wireless
chipsets, processors and operating systems.
- Embedded Unium intelligent Wi-Fi software and machine-learning
algorithms learn the specific capabilities and performance of each
device in the home, creating fingerprints that help optimize
connections and deliver a tailored, exceptional customer
experience.
- The Nokia Wi-Fi Gateway and Beacon can identify as many as
seventeen different interference sources occurring at 2.4 GHz or 5
GHz, outperforming any current product on the market, which
typically detects about four.
- Nokia Wi-Fi Home Portal lets care agents view an individual
home network status in real-time. The Home Portal provides the care
agents with real-time insights, recommendations, and wireless
spectrum interference tracking. The mobile app lets users see some
of these insights, self-install additional beacons and manage their
guest network.
- Nokia's Wi-Fi Home Portal supports device management through
TR-069** and provides service providers with recommendations to
solve issues.
* ABI Research: Next Generation Wi-Fi - Service Provider
Management Solutions, December 27, 2017
** TR-069 (Technical Report 069) is a technical specification of
the Broadband Forum being used by service providers for the remote
management of customer-premises equipment (CPE) connected to an
Internet Protocol (IP) network.
Related links
- Nokia Wi-Fi webpage
- Press release: Nokia to bolster home Wi-Fi portfolio with
acquisition of Unium
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