Jive Communications and Zoho CRM Announce a New Partnership to Improve Customer Relations
March 06 2018 - 5:30AM
Business Wire
The partnership will help track sales activities and increase
customer engagement
Jive Communications Inc, a cloud-based phone system and Unified
Communications company, today announced their newest integration
with Zoho CRM. The integration makes Jive’s industry-leading
telecommunications features available from within Zoho’s powerful
CRM, enabling businesses to better communicate with customers.
With Jive’s Zoho CRM integration, agents can not only see who is
calling before they answer—allowing for better call preparation—but
with auto logging they can track every call, click to call, take
notes, and schedule appointments directly from the pop-up within
the CRM. This enables agents to save time, personalize customers’
experiences, and ensure accurate reporting with automatic call
logging.
In addition, Jive announced an exclusive introductory offer to
Zoho users in Brazil. Jive’s presence in Brazil continues to grow
with many new customers and employees, and the company is
celebrating by offering a free month of Jive service for current
and new Zoho users.
“Zoho CRM is a phenomenal tool for businesses, and like Jive,
Zoho is dedicated to helping users save time and effort in their
business processes. We’re thrilled to partner with them to offer
this integration for our customers and Zoho CRM users,” said Mike
Sharp, CPO at Jive Communications. “Helping our clients remain
competitive and use their Unified Communications services and data
to grow and improve their relationships and operations is our
end-goal, and this integration perfectly helps those efforts.”
“Businesses today demand increased efficiency and customer
engagement,” said Raju Vegesna, Chief Evangelist at Zoho. “Our
tools provide powerful insights and crucial information to business
users, but when integrated with Jive, our CRM application’s
abilities are magnified. With Jive and their award-winning channel
program, we can provide a smoother experience and workflow to more
businesses, as well as a broader view of their customer
interactions.”
About Jive Communications
Jive provides cloud-based phone systems and Unified
Communications services. Jive’s customers include high-growth
businesses and public sector institutions needing a scalable
platform that is more flexible and cost-effective than their
existing legacy systems. Jive’s cloud architecture offers an
integrated, seamless experience that provides richer context and
creates more efficient connections between co-workers and clients.
Jive’s cloud delivery model ensures that each organization always
has the latest technology, features, and applications—making Jive
the last phone system you’ll ever need.
About Zoho
Zoho is the operating system for business, that is, a single
platform with all the applications needed to run a business
completely from the cloud. Marketing, sales and customer care
apps—like Campaigns, CRM and Desk—enable a business to acquire and
retain customers. Productivity and collaboration apps—like the
Office Suite, Mail and Docs—empower employees, while Zoho’s finance
and human resources apps—like Books, People and Recruit—run all
business operations.
More than 30 million users around the world, across hundreds of
thousands of companies, rely on Zoho every day to run their
businesses, including Zoho itself. For more information, please
visit www.zoho.com.
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Jive CommunicationsSterling Snow, 385-325-9345ssnow@jive.com