Double Win for Jumio and Monzo at the UK Digital Awards 2018
July 18 2018 - 2:00AM
Jumio and Monzo have been recognised for their outstanding user
experience, taking home two Gold awards at the UK Digital
Experience Awards 2018. The teams were awarded the prizes in the
“Financial Services: Best User Experience” and “Best Online User
Experience B2C – Best Digital Customer Journey” categories at the
ceremony on Thursday, 12th July at Park Plaza Riverbank in London.
Monzo and Jumio, who have worked together since May 2017, were
recognised for providing an intuitive, easy-to-understand
onboarding mobile experience to customers of the challenger bank.
Jumio, a Palo Alto-based online identity verification provider,
worked closely with Monzo, a London-based challenger bank, to craft
a streamlined account onboarding experience via Monzo’s mobile app
to help fulfill its core onboarding requirements:
- Faster: Rapidly verify users within the mobile
experience in minutes.
- More Conversions: Significantly reduce
abandonment during online account setup.
- Global Coverage: Scale solution to accommodate
Monzo’s hyper growth and scale across new and emerging
geographies.
- Compliance: Meet and exceed the compliance
regulations, including AML, KYC, and GDPR.
- Manual Reviews: Dramatically reduce the amount
of manual reviews performed by Monzo staff.
The winners in each category were selected by a panel of
independent judges made up of business professionals from across
the UK. The awards are proud to be partnered with Usability 24/7
and Giant iTab, along with media partner the Customer Experience
Magazine. This cutting-edge awards programme aims to recognise and
reward innovative digital initiatives that develop and support the
customer experience. The awards finals provide a valuable platform
for sharing best practice and promoting continuous improvement,
learning, and personal development.
“All too often, companies roll out identity verification
solutions without carefully considering the user experience,” said
Jumio’s CEO, Stephen Stuut. “We are absolutely delighted with these
recent award wins because they reflect the huge strides we’ve made
in improving the customer experience over the past 12 months. While
I am extremely proud of what we’ve accomplished, I would also like
to thank Monzo for the key role they played in streamlining and
simplifying the onboarding process that has helped reduce
abandonment rates and increase new customer conversions.”
Congratulating the finalists, Neil Skehel, CEO of Awards
International, said: “We are truly inspired by the outstanding
digital talent showcased once again at the UK Digital Experience
Awards. This year we have seen many outstanding initiatives which
are breaking the mould and creating a digital customer experience
journey that is truly supportive and engaging. This amazing event
was supported by our partners and judges and gave us the
opportunity to acknowledge forward-thinking companies and celebrate
with these incredible finalists.”
Visit: this link for the full list of awards winners.
About Jumio
When identity matters, trust Jumio. Jumio is the creator of
Netverify® which enables businesses to increase customer
conversions while providing a seamless customer experience and
reducing fraud. By combining the three core pillars of ID
Verification, Identity Verification and Document Verification,
businesses now have a complete solution that allows them to
establish the real-world identity of the consumer.
Leveraging advanced technology including augmented AI, biometric
facial recognition, machine learning, and human review, Jumio helps
organizations to meet regulatory compliance including KYC, AML and
GDPR and definitively establish the digital identity of their
customers. Jumio has verified more than 120 million identities
issued by over 200 countries from real time web and mobile
transactions. Jumio’s solutions are used by leading companies in
the financial services, sharing economy, cryptocurrency, retail,
travel and online gaming sectors. Based in Palo Alto, Jumio
operates globally with offices in the US, Europe, and Asia Pacific
and has been the recipient of numerous awards for innovation. For
more information, please visit www.jumio.com.
About Monzo
At Monzo, we’re building a new kind of bank. One that lives on
your smartphone and built for the way you live today. A bank that
lives on your smartphone and built for the way you live today. By
solving your problems, treating you fairly and being totally
transparent, we believe we can make banking better. Since we
started we’ve been busy building the best current account in the
world. We now have more than 800,000 customers using our debit
cards to manage their money and spend around the world. Learn more
at www.monzo.com.
Media ContactsU.S. Media
ContactJackie Daane10Fold
CommunicationsJumio@10fold.com415-800-5369
Europe Media ContactZarina BanuFleishmanHillard
Fishburnzarina.banu@fhflondon.co.uk+44 (0) 7775 557578
A photo accompanying this announcement is available at
http://www.globenewswire.com/NewsRoom/AttachmentNg/ba0f24f5-0860-4972-b224-acb786957025