Emplifi Earns Nine 2024 Top Rated Awards From TrustRadius
May 15 2024 - 9:30AM
Business Wire
TrustRadius, the B2B technology decisioning platform, has
awarded Emplifi Social Marketing and Emplifi Social Commerce in
nine categories.
Emplifi, a leading customer engagement platform, today announced
that TrustRadius has recognized Emplifi Social Marketing and
Emplifi Social Commerce with nine 2024 Top Rated Awards.
TrustRadius is a respected customer voice and insights platform
that helps tech buyers make informed decisions. Since 2016, the
TrustRadius Top Rated Awards have become the B2B industry’s
standard for unbiased recognition of excellent technology products,
helping highlight products with excellent customer satisfaction
ratings. Based entirely on customer feedback, they are not
influenced by analyst opinion or status as a TrustRadius
customer.
To qualify for a Top Rated Award, the following three criteria
at the time the awards are issued:
- Recency: Product must have 10 or more recent reviews
from the past year.
- Rating: Product must have a TrustRadius score of 7.5 or
higher.
- Relevance: Product must earn at least 0.5% of the site
traffic in the category.
With a TrustRadius score of 8.9 out of 10 and 176 verified
reviews, Emplifi Social Marketing is recognized by its customer
reviews as a top player in the following software categories:
- Social Media Customer Service
- Social Media Marketing
- Social Media Analytics
- Social Media Monitoring
- Social Media Management
- Social Media Publishing
With a TrustRadius score of 8.4 out of 10 and 41 verified
reviews, Emplifi Social Commerce is recognized by its customer
reviews as a top player in the following software categories:
- Consumer Ratings & Reviews
- Video Streaming
- Social Commerce
Specific comments shared by verified TrustRadius users spanning
organizations of all sizes and industries include:
“We use Emplifi Social Marketing for the management of all our
Social Media Direct Messages. This includes two Twitter/X accounts,
an Instagram, and a Facebook. With Direct Message volume on average
in the 2,000 message range, Emplifi Social Marketing allows us to
easily track who has been replied to, provide assistance, and
organize the tickets with labels. It's more organized than any of
the native platforms, makes our lives easier by keeping it in one
place, and allows us to respond right away to provide the best
experience to our fans and customers.” (Feastables, food and
beverages industry)
“[Emplifi Social Commerce] is a way for customers to connect to
our store teams and deliver a truly online and offline omnichannel
experience. We use this across our retail doors to connect our web
customers to real people who can give product recommendations and
advice to those who cannot get into the store. It provides a
personalized and human touch.” (Superdrug, retail industry)
On this recent TrustRadius recognition, Susan Ganeshan, Emplifi
CMO, said: “Emplifi is proud to create products that inspire such
gracious feedback in our user community. We want to thank our
customers for supporting our work and for sharing feedback on
TrustRadius – our mission is to continue to provide brands with the
best-in-class products and tools.”
"Buyers have many options when it comes to selecting software to
connect their technology stack," said Allyson Havener, Senior Vice
President of Marketing and Community at TrustRadius. “Emplifi
Social Marketing and Emplifi Social Commerce earned nine Top Rated
Awards based directly on enthusiastic user feedback from its
customers. Emplifi continues to excel in meeting and exceeding the
expectations of marketing and commerce teams.”
About Emplifi
Emplifi is a leading unified customer engagement platform that
empowers businesses to reach and grow communities through digital-
and social-first strategies. More than 20,000 brands like
McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi
to enable connected, empathetic experiences for the modern consumer
across marketing, commerce, and care. Headquartered in New York,
Emplifi partners with major social media networks and digital
platforms, including Google, Meta, LinkedIn, X, TikTok, and
Snapchat.
About TrustRadius
TrustRadius is a buyer intelligence platform for business
technology. We enable buyers to make confident decisions, through
comprehensive product information, in-depth customer insights, and
peer conversations. We help technology brands capture and activate
the authentic voice of customers to improve their products, build
confidence with prospects, and engage in-market buyers to improve
ROI. Founded by successful entrepreneurs and headquartered in the
technology hub of Austin, Texas, TrustRadius is backed by Mayfield
Fund, LiveOak Venture Partners, and Next Coast Ventures.
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Amlika Lal International PR Director press@emplifi.io