PARIS, France, Dec. 1, 2014 /PRNewswire/ -- Alcatel-Lucent
(Euronext Paris and NYSE: ALU) Motive is to introduce the Motive
Security Guardian, a virtualized security solution to optimize both
the delivery of services as well as the customer experience by
protecting service provider's networks, machine-to-machine (M2M)
communications, and mobile and home devices from malware that can
degrade performance, mine information and even steal data
minutes.
With the number of malware attacks rising sharply in 2013, and
an estimated 15 million mobile devices worldwide infected at any
one time¹, the impact on the device owner's service experience
becomes a key concern for operators. The Motive Security Guardian
helps them address this by alerting their IT departments, care
agents and consumers to malware threats so they can be swiftly and
proactively removed.
When malware is found on a device, its owner is immediately
alerted with step-by-step instructions on how to remove the threat.
This intervention can significantly reduce calls to care agents
triggered by malware, such as complaints of mobile device batteries
draining too quickly; bill shock due to pirated data usage; and
unwanted pop-up ads on a laptop.
"Automated subscriber alerts notifying them of security issues
are an important part of an operator's portfolio to combat the
growing threat from cyber attackers," said Patrick Donegan, Senior Analyst for Heavy
Reading. "The cloud offers additional cost and service agility
advantages as a platform for delivering these kinds of
services."
The solution is powered by Motive Security Labs (formerly
Kindsight Security Labs), which collects more than 120,000 new
malware samples per day and maintains a library of over 30 million
active samples. Residing on an operator's cloud network, it can
identify and pinpoint malware on mobile or home devices without
having to be installed on them. The solution can be onboarded and
managed using Alcatel-Lucent's CloudBand™ 2.0 NFV platform and can
be rapidly scaled up or down to meet market demand.
The solution is the latest addition to Alcatel-Lucent's NFV
(network functions virtualization) portfolio, which combines the
company's ultra-broadband, IP networking and cloud capabilities to
help service providers get to the cloud without compromising
operational performance, security or customer experience.
"Motive research shows that 65 percent of subscribers expect
their service provider to protect their devices," said Patrick Tan, General Manager of Network
Intelligence, Alcatel-Lucent. "As customer experience becomes the
new frontier for competitive differentiation, operators can
leverage this trusted security service role to provide always-on
and up-to-date protection of their subscribers' devices that
ensures an excellent service experience."
The Motive Security Guardian is pre-integrated with the Motive
Customer Experience Management portfolio to:
- Provide security operations teams with insights into what
subscribers and devices are most affected by malware, as well as
the most common types of malware, to better contain and block
threats.
- Enable network planning and engineering teams to better
understand the impacts of malware on network resources and
performance and arrive at strategies for the improved efficiency
and optimization of service delivery.
- Empower customer service agents to identify and resolve malware
related issues quicker, resulting in shorter call times
- Allow product development teams to rapidly launch revenue
generating device security services that are better at protecting
subscribers than standard anti-virus products and build trust in
the network.
- Help operators improve customer satisfaction by moving from
reactive to proactive care by directly sending malware alerts to
subscribers with instructions on how to remove the threat from
their device, reducing the number of calls to the care center.
¹ Kindsight Security Labs Malware
Report – H1 2014
|
ABOUT MOTIVE® CUSTOMER EXPERIENCE
MANAGEMENT
Motive® Customer Experience Management
(CEM) by Alcatel-Lucent is a first-of-its-kind portfolio
specialized to automate care, service, network and IT operations
with unparalleled data analysis. Today, there are over 600 Motive
deployments worldwide to fulfill, optimize and protect customer
experiences. At Alcatel-Lucent, we believe every success has its
network. Because we know the whole network, only Motive can provide
the CEM software solutions purpose-built for cloud, mobile and
fixed environments. We are making it easy for people and businesses
to get the most out of technology. For more information, please
visit http://www.alcatel-lucent.com/motive, and follow us on
Twitter @Motive_ALU (http://twitter.com/motive_alu).
Helpful Links:
- Motive Security Guardian
- Motive Security Labs
- Infographic
- Blog
- Podcast
ABOUT ALCATEL-LUCENT (EURONEXT PARIS AND NYSE:
ALU)
Alcatel-Lucent is the leading IP
networking, ultra-broadband access and cloud technology specialist.
We are dedicated to making global communications more innovative,
sustainable and accessible for people, businesses and governments
worldwide. Our mission is to invent and deliver trusted networks to
help our customers unleash their value. Every success has its
network.
For more information, visit Alcatel-Lucent on:
http://www.alcatel-lucent.com, read the latest posts on the
Alcatel-Lucent blog http://www.alcatel-lucent.com/blog and follow
the Company on Twitter:
http://twitter.com/Alcatel_Lucent.
ALCATEL-LUCENT PRESS
CONTACTS
|
|
SIMON POULTER
|
simon.poulter@alcatel-lucent.com
|
T : +33 (0)1 55 14 10
06
|
MARK HUDSON
|
mark.hudson@alcatel-lucent.com
|
T : + 1
405-844-6827
|
|
|
ALCATEL-LUCENT INVESTOR
RELATIONS
|
|
MARISA BALDO
|
marisa.baldo@alcatel-lucent.com
|
T : +33 (0)1 55 14 11
20
|
JACQUES-OLIVIER VALLET
|
jacques-olivier.vallet@alcatel-lucent.com
|
T : +33 (0)1 55 14 12
49
|
TOM BEVILACQUA
|
thomas.bevilacqua@alcatel-lucent.com
|
T : + 1
908-582-7998
|
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/alcatel-lucents-motive-to-deliver-virtualized-security-solution-to-help-service-providers-ensure-a-safe-ultra-broadband-customer-experience-300002463.html
SOURCE Alcatel-Lucent