Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
April 30 2024 - 5:32PM
Business Wire
Verint Open Platform and Team of AI-Powered Bots Selected to
Increase CX Automation
Verint® (NASDAQ: VRNT), The CX Automation Company™, announced
today an eight-digit order from one of the world’s largest
retailers to increase customer experience (CX) automation in their
contact center. Verint was awarded the contract based on its
ability to deliver artificial intelligence (AI) business outcomes
with its differentiated open cloud platform and large team of
AI-powered bots.
“Customers today are looking to increase CX automation in the
contact center and across the enterprise, to elevate the customer
experience, and to reduce labor costs. They require a platform that
is completely open, centered on behavioral data, and offers
AI-powered bots. This win is another proof point of our CX
automation leadership, and we continue to innovate at a very fast
pace,” says Verint’s Dan Bodner, chairman and chief executive
officer.
The retailer will deploy the Verint Open Platform in the cloud
to increase CX automation in several business units. The Verint
platform is open and seamlessly fits into the retailer’s existing
ecosystem. The retailer will leverage the platform to consolidate
behavioral data from many siloed data sources into the Verint Data
Hub and support various AI and data initiatives. The contract
includes delivery of four Verint AI-powered bots: Transcription
Bot, Quality Bot, Data Insight Bot, and Data Redaction Bot.
The contract was on Verint’s fiscal first quarter roadmap and is
being recorded as a bundled Software as a Service (SaaS) booking
with a 39-month term.
Visit Verint Open Platform and Verint Specialized Bots to learn
more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI Business Outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2024, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION
COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, AND THE ENGAGEMENT
CAPACITY GAP are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240430039213/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Apr 2024 to May 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From May 2023 to May 2024