RALEIGH, N.C., Feb. 28, 2017 /PRNewswire/
-- AT&T1 is helping Raleigh-Wake County,
N.C., to further modernize its public safety technology and
move to a NextGen 9-1-1 network. Raleigh-Wake
plans to roll out AT&T ESInet™ to better support the safety and
security of its people and communities.
AT&T ESInet is a new solution that provides IP-based call
routing services to 9-1-1 agencies. It will help Raleigh-Wake
improve 9-1-1 reliability, enhance emergency responsiveness and
improve disaster recovery.
"Raleigh-Wake continues to grow quickly, and we need to
be prepared to meet the public safety needs of our increasing
population. We see this as an investment in the safety and future
of our county," said Dominick
Nutter, director of the Raleigh-Wake Emergency
Communications Center. "Upgrading our technology with AT&T
ESInet was an obvious choice. It'll increase our ability to handle
unexpected call volumes, expand how people interact with 9-1-1 and
enable us to quickly and correctly route calls and text messages to
the right 9-1-1 agency the first time."
With AT&T ESInet, Raleigh-Wake
will have more sophisticated capabilities to route calls based on
the caller's geographic location. Public Safety Answering Points
(PSAPs) will also be able to manage and route advanced
communications like text to 9-1-1. In the future, Raleigh-Wake's PSAPs will be able to support pictures
and videos sent via text. This is crucial in today's mobile
environment where more than 70% of the calls made to 9-1-1 come
from a mobile device.2
"We've long supported Raleigh-Wake's public safety needs. And we applaud
their decision to future-proof their 9-1-1 infrastructure," said
Jim Bugel, vice president of
AT&T Public Safety Solutions. "AT&T ESInet will provide
Raleigh-Wake's emergency services with an advanced
network to better meet the needs of their citizens, first
responders and 9-1-1 call takers today and tomorrow."
Since AT&T ESInet is a highly secure and resilient
nationwide service, it will give Raleigh-Wake
access to geographically diverse and redundant call processing
locations. This will let the county collaborate with other
ESInet-enabled 9-1-1 agencies across the state and country.
As a result, Raleigh-Wake
will be able to:
- Maintain service should a natural or man-made disaster
occur
- Save precious time when calls and texts are routed
correctly
- Automatically route calls to neighboring PSAPs when call
volumes spike
Additional benefits include access to:
- A defense-in-depth, private network with multiple layers of
security – like firewalls and intrusion detection/prevention – to
help protect the county's 9-1-1 infrastructure from cyber
threats
- Industry standard components that will give Raleigh-Wake
backward compatibility with legacy 9-1-1 systems and services
By making it easier for Raleigh-Wake
to manage 9-1-1 calls, it will help their public safety resources
go further in being able to focus on what matters most: protecting
their people and saving lives.
To learn more about AT&T ESInet, check out
att.com/publicsafety.
1AT&T products and services are provided or
offered by subsidiaries and affiliates of AT&T Inc. under the
AT&T brand and not by AT&T Inc.
2National Emergency Number Association, 9-1-1
Statistics, 9-1-1 Call Volume
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