Largest Private Hospital in New South Wales Securely Sends and
Receives Medical Records to Multifunction Devices
WATERLOO, Ontario, Aug. 22, 2017 /PRNewswire/ -- OpenText™ (NASDAQ:
OTEX, TSX: OTEX), the global leader in Enterprise Information
Management (EIM), today announced that Sydney Adventist Hospital,
the largest not-for-profit hospital in New South Wales, has chosen OpenText to
enhance the security, service and speed of its health information
exchange. Using OpenText RightFax, Sydney Adventist Hospital, also
known as the San, helps to ensure the secure and reliable exchange
of clinical information, medical records and more.
Sydney Adventist Hospital places caring for patient needs as its
first priority, serving close to 200,000 patients every year at the
550-bed facility. Every day, the San sends and receives hundreds of
faxes that include booking requests and patient admission details,
radiology reports, medical history, account data and more.
Additionally, hospital employees often fax important files between
departments as well, as material must be dispersed quickly and
securely to the appropriate destinations. The hospital relies on
OpenText RightFax for secure document exchange with care providers
and patients, essential to the organization's vitality as a service
provider.
"Without the easy transfer of clinical information through
RightFax, the services we provide to external parties and,
ultimately, the care of patients would be compromised," said
Chris Williams, chief information
officer for Sydney Adventist Hospital. "Faxing is so important to
us, we've got backup servers so if one fails another can take over,
though high reliability keeps the instances rare."
The San was able to eliminate dedicated fax equipment and
individual telco lines for document exchange and replace the
equipment with hundreds of multifunction devices connected to
RightFax. Rather than routing dedicated telephone lines to fax
machines, the OpenText solution distributes information from
multiple numbers going to multiple points of contact inside its
organization.
"Gone are the days where one might have a scanner and a printer
and a fax machine sitting side-by-side," continued Williams. "Using
the multifunction devices becomes a very efficient and
cost-effective way of faxing, and saves us both time and money.
Rather than routing dedicated telephone lines to every fax machine,
we only need an internet connection for document delivery and
receipt."
Outgoing files are scanned or supplied electronically and faxed
using pre-set contact information, reducing user error and time
keying in fax numbers. RightFax's audit trail details destination
and delivery time, and automatically adds documents which have not
been delivered to its queue for further attempts. Incoming faxes
are delivered directly to contacts, ensuring clinical and
administrative personnel can access it for the provision of care
and for administrative and billing purposes. The RightFax
Integration Module also matches RightFax with the organization's
Radiology Information System (RIS) and EnterpriseOne ERP system to
speed delivery of reports and purchase orders.
The San partnered with OpenText Professionals Services to design
and build connections within the system.
"Companies need a vendor that's going to listen and understand
the problem, then provide comments and help put the right solution
in place," Williams advised. "We formed a partnership with OpenText
Professional Services and as we raised issues they worked through
various options with us to recommend the best way to approach a
particular problem."
With OpenText solidly in place, IT hospital employees are able
to focus on other issues and responsibilities, relying on OpenText
to support efficient, cost-effective document exchange.
"The OpenText solution keeps humming along quite nicely and as
we continue to grow and expand, the solution will grow along with
us. With partners like OpenText, we're in a good position to
continue providing good service to our patients," concluded
Williams.
About OpenText
OpenText enables the digital world,
creating a better way for organizations to work with information,
on premises or in the cloud. For more information about OpenText
(NASDAQ: OTEX, TSX: OTEX) visit opentext.com.
Connect with us:
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Certain statements in this press release may contain words
considered forward-looking statements or information under
applicable securities laws. These statements are based on
OpenText's current expectations, estimates, forecasts and
projections about the operating environment, economies and markets
in which the company operates. These statements are subject to
important assumptions, risks and uncertainties that are difficult
to predict, and the actual outcome may be materially different.
OpenText's assumptions, although considered reasonable by the
company at the date of this press release, may prove to be
inaccurate and consequently its actual results could differ
materially from the expectations set out herein. For additional
information with respect to risks and other factors which could
occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports
on Form 10-Q and other securities filings with the SEC and other
securities regulators. Unless otherwise required by applicable
securities laws, OpenText disclaims any intention or obligations to
update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise.
Copyright ©2017 Open Text. OpenText is a trademark or registered
trademark of Open Text. The list of trademarks is not exhaustive of
other trademarks. Registered trademarks, product names, company
names, brands and service names mentioned herein are property of
Open Text. All rights reserved. For more information,
visit: http://www.opentext.com/who-we-are/copyright-information.
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