Customer Praise Earns UKG Three New Honors for Delivering Great Experiences
April 17 2024 - 10:00AM
Business Wire
Recognition based on end-user reviews and
feedback highlight the UKG Partner for Life commitment
UKG, a leading provider of HR, payroll, workforce
management, and culture solutions for all people, today announced
that it has earned three new honors based directly on unbiased and
verified customer reviews. These accolades, which come from
influential software review websites G2 and
TrustRadius, as well as the Customer Relationship
Management Institute LLC (CRMI), stem from end-user feedback
about their UKG experience, including feelings about product
innovation and customer support.
UKG Pro — an HCM suite designed for larger organizations
that prioritize cultures of trust and belonging — earned a
spot on the coveted TrustRadius Most Loved Awards list following a
comprehensive assessment of thousands of reviews where customer
sentiment showed they loved using the AI-powered HCM suite.
TrustRadius is a buyer intelligence platform for business
technology that provides in-depth customer insights based on actual
end-user reviews. Now in its sixth year, the TrustRadius Most Loved
Awards celebrate solutions that users admire and have set the
standard of product excellence.
“In all my years working with HCM solutions, I have never felt
as much support on a product as I do with UKG. What I love most is
that I always have a team I can reach out to,” says Christy Wasdin,
director of payroll at HRIS at GPS Hospitality. “I have a
number of UKG employees dedicated to my account — an expert who is
continually optimizing my configuration, a relationship manager
focused on my strategic goals, and the whole team is in touch with
one another.”
“Our workforce is constantly on the move, taking care of
customers, so it’s important we take care of them by providing
meaningful ways to stay connected to the business, and that’s
exactly what UKG does,” said Malia Goes, vice president of HR for
Senske Services. “UKG helps Senske be a great place to work
by empowering our people from the moment we first connect —
starting with recruiting and then onboarding — and giving them
convenient, anywhere-access to important information such as
paystubs, timecards, and the ability to clock in and out of shifts
and request time off through their mobile device.”
UKG Pro additionally earned a spot on the G2 Best HR Software
Products for 2024 list along with UKG Ready — an all-in-one
HCM suite built specifically for small and midsized organizations
with leaner HR teams. G2’s list is comprised of solutions that
streamline and automate key HR functions. Less than 1% of vendors
listed on the G2 website are ranked on this year’s Best Software
Awards lists, which are based on verified user reviews and publicly
available market presence data.
UKG also received honors from the CRMI for its annual NorthFace
ScoreBoard Service (NFSB) Awards 2023. These awards recognize
companies that achieve excellence in customer service and support.
This year, UKG received a 98% in education experience, and 95% for
implementation experience. UKG is one of the only two select
companies to receive this award annually since its inception in
2000. To be eligible, companies must survey customers at least four
times throughout the year and have the results independently
verified by the CRMI.
“Building deep relationships with our customers is at the core
of every interaction,” said Bob DelPonte, senior vice president of
customer success and global delivery services at UKG. “These
accolades from G2, TrustRadius, and CRMI are a reminder that our
mission in being a Partner for Life is something we try to
live by every day. As the only HCM provider with access to 30 years
of culture data through our Great Place To Work® Hub, we
share the necessary guidance, technology, and insights so customers
can become great workplaces.”
In addition to honors from G2, TrustRadius, and CRMI, UKG earned
the highest score for North American Midmarket Use Case in the
2023 Gartner Critical Capabilities for Cloud HCM Suites for
1,000+ Employee Enterprises report. UKG is also a Leader in major
HCM industry analyst evaluations and reports, including the Nucleus
Research HCM Technology Value Matrix 2024 reports for
enterprise and SMB, Gartner Magic Quadrant for
Cloud HCM Suites for 1,000+ Employee Enterprises, NelsonHall
NEAT report for Next Generation HCM Technology in the Mid/Large
Market, NelsonHall NEAT report for Next Generation HCM
Technology in the SMB Market Focus, and The Forrester Wave™:
Human Capital Management, Q2 2023.
About UKG
At UKG, our purpose is people. We are on a mission to inspire
every organization to become a great place to work through HCM
technology built for all. More than 80,000 customers across all
sizes, industries, and geographies trust UKG HR, payroll, workforce
management, and culture cloud solutions to drive great workplace
experiences and make better, more confident people and business
decisions. With the world’s largest collection of people data, work
data, and culture data combined with rich experience using
artificial intelligence in the service of people, we connect
culture insights with business outcomes to show what’s possible
when organizations invest in their people. To learn more, visit
ukg.com.
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Copyright 2024 UKG Inc. All rights reserved. For a full list of
UKG trademarks, please visit ukg.com/trademarks. All other
trademarks, if any, are property of their respective owners. All
specifications are subject to change.
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