ITHACA, N.Y., Dec. 12, 2018 /PRNewswire/ -- Saira
Hospitality has partnered with eCornell and Cornell University's School of Hotel Administration
to bring a Service Excellence professional development program to
local communities in the British Virgin
Islands (BVI), a region devastated by the effects of
Hurricanes Irma and Maria. The partnership strives to help rebuild
the tourism industry, and has brought a sense of hope and
empowerment to residents as they prepare to attain careers in the
hospitality industry.
Founded in 2015 by Harsha Chanrai, a graduate of Cornell's School of Hotel Administration,
Saira Hospitality partners with
luxury hotels across the world to create pop-up hotel schools that
incorporate educational and life skills training, including
eCornell's Service Excellence program. Instructors teach members of
local communities the skills needed for employment and career
growth in the hospitality industry. The holistic curriculum
introduces lessons in verbal and non-verbal communication,
entrepreneurship and intrapreneurship, sustainability and personal
finances, as well as soft skills like mindfulness and emotional and
cultural intelligence. These modules are taught in addition to the
specialized hospitality skills necessary to succeed as an employee
of an upscale hotel.
At the program's conclusion, hotel operators have a promising
hiring pool of highly trained, loyal, and passionate
community members who possess significant knowledge of brand
culture and values. Graduates are empowered with the knowledge that
their new skills can help them build a career in one of the world's
fastest-growing industries.
"Cornell University has an unmatched
reputation in the hospitality industry," says Chanrai. "I am
honored that Saira Hospitality is able to deliver access to
Cornell to previously inaccessible
markets through the inclusion of the Service Excellence program. It
has brought an immense sense of pride, hope, and career excitement
to local communities in the BVI."
Upon completion of the Service Excellence program, learners will
be able to draw on best practices for resolving conflict, identify
service recovery opportunities, categorize service failures and
appropriate responses, and improve their own communication by
consciously considering audience, message, and method of delivery.
Modules include:
- The Service Excellence Framework
- Developing Your Service Skills
- Managing Service Interactions
For more information about Saira Hospitality visit
www.sairahospitality.com.
About eCornell
As Cornell
University's online learning unit, eCornell delivers online
professional certificate courses to individuals and organizations
around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of
topics, including hospitality, leadership and management,
marketing, human resources and data analytics. Students learn
in an interactive, small cohort format to gain skills they can
immediately apply in their organizations, ultimately earning a
professional certificate from Cornell
University. eCornell has offered online learning courses and
certificate programs for 18 years to over 130,000 students at more
than 2,000 companies. For more information about eCornell
programs, visit www.ecornell.com.
About Saira Hospitality
Saira Hospitality is a 501c3
non-profit organization established in 2015 by CEO & Founder,
Harsha Chanrai. The organization is
dedicated to disrupting the traditional routes to hiring
hospitality employees by providing educational opportunities to
local students across the world, free of charge. Saira Hospitality
establishes pop-up hotel schools and short-term educational
programs with soon-to-open hotels to educate students in less
privileged areas, providing essential, curated training to
participants and matching graduates with open positions at
partnering properties. Saira Hospitality has a track record of
providing 100% ROI for partners, filling all open positions and
creating lasting relationships between students, communities and
participating partners. Connect with Saira Hospitality
on Facebook, Instagram or online
at www.SairaHospitality.com.
Contact: Aubrie Dunn,
607-330-3200, pr@ecornell.com
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SOURCE eCornell