BENGALURU, India, March 13, 2020 /PRNewswire/ -- Infosys
Knowledge Institute (IKI), the thought leadership and research
arm of Infosys (NYSE: INFY), today published a global research
report on the workplace transformation landscape titled, 'Drive
Change from Within.' The research revealed that CEOs are now
prioritizing on driving a workplace transformation roadmap and
contributing to its development in the organization.
Infosys surveyed more than 1,300 senior leaders from banking,
healthcare, manufacturing, retail, telecom, and energy and utility
firms, with revenues of more than $1
billion, for this report. The study offers a detailed view
into how transforming the workplace can lead to the growth and
success of an enterprise in today's competitive landscape, market
dynamics, and customer expectations. It also provides perspectives
on workplace transformation trends, adoption of various
contemporary tools, transformation benefits, and apprehensions,
across organizations.
Key findings of the survey:
- 45 percent respondents believe that CEOs are the most
influential in driving a workplace transformation roadmap.
- 57 percent of organizations consider digital tools (e.g.
enterprise productivity suites, enterprise communication software
etc.) to have the maximum impact on workplace transformation. The
impact of digital tools on workplace transformation is ranked
higher than that of physical elements (e.g. co-working, smart
buildings, etc.) and cultural changes (e.g. training &
upskilling, work-life balance, etc.), which are at 38 percent and
15 percent respectively.
- Organizations strongly believe that digital workplace
transformation can improve collaboration across teams (86 percent),
and provide superior customer experience (84 percent).
- Adoption of the workplace transformation strategy is well
underway with more than 80 percent organizations already having a
well-defined strategic roadmap in place.
- 55 percent of respondents reckon choosing the right
solutions/technology is a significant concern before embarking on
workplace transformation. During implementation, data security (77
percent) and obtaining a buy-in across the organization (74
percent) were stated as the biggest challenges.
- The ability to drive alignment with business outlook (60
percent), leverage the latest technologies (55 percent) and manage
cultural change (53 percent) are seen as the top advantages of
working with external partners for workplace transformation.
- While workplace strategy and implementation is prevalent across
industries, Banking, Financial Services & Insurance, Retail,
Consumer Goods, Logistics, Communications, Media and Technology
sectors lead the pack.
Ravi Kumar, President,
Infosys, said, "The current multi-generational workforce
demands a workplace that is highly collaborative, productive and
engaging. Therefore, today organizations are utilizing the power of
digital technologies to create a modern workplace where employees
aspire to grow not just as individuals but as a focused network of
teams. This entails reimagining employee experience and engagement
in a meaningful way, while encouraging collaboration and ensuring
information security. This report reinforces that workplace
transformation has moved beyond physical infrastructure and has
become a key priority for the C-suite who are looking to empower
their employees with the right set of digital tools and fresh
experiences."
John Laherty, Senior Research
Analyst, NelsonHall, said, "The paradigm shift in the
workplace transformation space has made it imperative for
organizations to provide their employees 'consumer-like'
experiences. The research report by Infosys, 'Drive Change from
Within' highlights the fact that companies are embracing
digital tools and technologies in order to foster collaborative
workplaces which will culminate into increased efficiencies.
Organizations today stand to gain from building workplaces that
enable employees to utilize their true potential, increase their
productivity and provide a seamless user experience without
compromising on security. The first movers in this transformation
journey can use this competitive edge to their advantage and get
more value from their workplace, faster."
For a full copy of the report, please
visit: https://www.infosys.com/services/microsoft-cloud-business/insights/workplace-transformation-research-study.html
Survey Methodology
Over 1,300 senior leaders from banking, healthcare,
manufacturing, retail, telecom, and energy and utility firms, with
revenues of more than $1 billion were
surveyed for the study. These business leaders represent some of
the leading organizations operating across the United States, the United Kingdom, Europe, and Australia–New Zealand (ANZ).
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. We enable clients in 46 countries to navigate their
digital transformation. With over three decades of experience in
managing the systems and workings of global enterprises, we
expertly steer our clients through their digital journey. We do it
by enabling the enterprise with an AI-powered core that helps
prioritize the execution of change. We also empower the business
with agile digital at scale to deliver unprecedented levels of
performance and customer delight. Our always-on learning agenda
drives their continuous improvement through building and
transferring digital skills, expertise, and ideas from our
innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements mentioned in this release concerning our
future growth prospects are forward-looking statements regarding
our future business expectations intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding fluctuations in earnings, fluctuations in
foreign exchange rates, our ability to manage growth, intense
competition in IT services including those factors which may affect
our cost advantage, wage increases in India, our ability to attract and retain
highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, industry segment concentration, our
ability to manage our international operations, reduced demand for
technology in our key focus areas, disruptions in telecommunication
networks or system failures, our ability to successfully complete
and integrate potential acquisitions, liability for damages on our
service contracts, the success of the companies in which Infosys
has made strategic investments, withdrawal or expiration of
governmental fiscal incentives, political instability and regional
conflicts, legal restrictions on raising capital or acquiring
companies outside India,
unauthorized use of our intellectual property and general economic
conditions affecting our industry and the outcome of pending
litigation and government investigation. Additional risks that
could affect our future operating results are more fully described
in our United States Securities and Exchange Commission filings
including our Annual Report on Form 20-F for the fiscal year ended
March 31, 2019. These filings are
available at www.sec.gov. Infosys may, from time to time, make
additional written and oral forward-looking statements, including
statements contained in the Company's filings with the Securities
and Exchange Commission and our reports to shareholders. The
Company does not undertake to update any forward-looking statements
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SOURCE Infosys