Avaya OneCloud™ for Service Cloud brings
together calls, digital engagement and CRM application-provided
people information to empower service agents – Providing Next-Gen
Telephony and Powerful AI-Enhanced Customer Experiences with
Flexible Migration Options
Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service
Cloud on Salesforce AppExchange, empowering customers to connect
Avaya OneCloud™ to Salesforce Service Cloud, enabling powerful AI
and voice benefits that offer more memorable customer service
experiences. A new Service Cloud integration brings together voice,
digital channels and customer insights into one central view for
service agents. Customers can now connect their preferred phone
solutions into Service Cloud with the Service Cloud Voice offer for
Partner Telephony, creating a unified agent and digital channel
experience to deliver faster, smarter and more personalized
service.
Improving the quality of experiences through the customer
journey has become among the most important differentiators and
creators of brand affinity for many businesses. Customers can now
connect their preferred Avaya devices into Service Cloud, creating
a unified agent and digital channel experience to deliver faster,
smarter and more personalized service. The Avaya OneCloud™ for
Service Cloud, part of the Avaya OneCloud™ CCaaS portfolio, is
designed to provide contact center agents with a complete set of
tools in their agent workspace to deliver enhanced customer
service. Avaya is positioned to deliver this Service Cloud
integration under a continuum of deployment options that align with
each customer’s digital transformation journey needs.
Recently recognized as a Contact Center leader by Ventana
Research1, Avaya OneCloud™ CCaaS enables organizations to create
true customer experience centers, by easily expanding their digital
capabilities and effectively leveraging the power of cloud, AI, and
IOT thus delivering great customer service to better connect and
orchestrate across all touchpoints – including voice, video, chat,
messaging, and social. The new Avaya OneCloud™ for Service Cloud
strengthens its portfolio of contact center solutions delivering AI
enhanced customer engagement for better, faster, and more relevant
insights and actions, building brand preference while also saving
costs by improving operational efficiency combined with flexible
deployment options to adapt to each customer’s migration path.
“Ever-evolving technology has brought new ways for customers to
engage and it’s no longer about just service – it’s about
experiences,” said Eric Rossman, Avaya VP, Technology Partners and
Alliances. “Avaya continues to expand its robust ecosystem of
global technology partners embracing the Avaya OneCloud experience
platform, which is extending the capabilities and value our
solutions provide users as they leverage communications and
collaboration apps that create enhanced customer and employee
experiences. We look forward to further enabling our customers’
success by driving continual innovation for experiences that matter
with our partners.”
“Avaya OneCloud is a welcomed addition to the Service Cloud
ecosystem,” said Patrick Beyries, VP of Product Management, Service
Cloud. “The expansion of Service Cloud Voice for partner telephony
enables customers to integrate the telephony experience natively
within the agent workspace, combined with CRM data, process and
voice intelligence.”
Integrated directly with Salesforce Service Cloud, launched
Avaya OneCloud™ for Service Cloud is currently available on
AppExchange at:
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000GmQfXUAV
Salesforce is also a key member of A.I.Connect, an Avaya-led
initiative that brings together an ecosystem of vendors and
developers taking an active part in building AI-driven solutions.
A.I.Connect is accelerating the adoption of AI solutions in CCaaS
and UCaaS portfolios, to deliver better customer engagement, drive
agent productivity, and increase customer affinity.
1https://www.avaya.com/en/about-avaya/newsroom/pr-us-210513/
About Salesforce AppExchange Salesforce AppExchange, the
world’s leading enterprise cloud marketplace, empowers companies,
developers and entrepreneurs to build, market and grow in entirely
new ways. With more than 6,000 listings, 9 million customer
installs and 117,000 peer reviews, AppExchange connects customers
of all sizes and across industries to ready-to-install or
customizable apps and Salesforce-certified consultants to solve any
business challenge.
Additional Resources
- Like Salesforce on Facebook:
http://www.facebook.com/salesforce
- Follow Salesforce on Twitter:
https://twitter.com/salesforce
Salesforce, AppExchange, Service Cloud and others are among the
trademarks of salesforce.com, inc.
About Avaya Businesses are built by the experiences they
provide, and everyday millions of those experiences are delivered
by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next
for the future of work, with innovation and partnerships that
deliver game-changing business benefits. Our cloud communications
solutions and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com/.
Cautionary Note Regarding Forward-Looking Statements This
document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward-looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
All trademarks identified by ®, TM, or SM are registered marks,
trademarks, and service marks, respectively, of Avaya Inc. All
other trademarks are the property of their respective owners.
Source: Avaya Newsroom
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210624005402/en/
For Media Inquiries: Alex Alias alalias@avaya.com
Avaya (NYSE:AVYA)
Historical Stock Chart
From Mar 2024 to Apr 2024
Avaya (NYSE:AVYA)
Historical Stock Chart
From Apr 2023 to Apr 2024