Leaders with Wells Fargo, GM, Arch
Insurance, Foot Locker and Boston University to discuss workplace
strategies and technologies at ISG Future Workplace Summit
A majority of enterprises say customer experience drives their
decisions on remote or hybrid work, according to new survey
research from Information Services Group (ISG) (Nasdaq: III), a
leading global technology research and advisory firm.
Eighty percent of respondents to the ISG Market Lens™ Future
Workplace study said the end-customer experience is an important or
very important factor in the decisions they make around remote and
flexible working. Respondents also cited attracting the best talent
(82 percent), employee mental health (81 percent), employee
retention (81 percent) and employee productivity (80 percent) as
factors.
The ISG study findings and other insights about the future of
work will be discussed at the ISG Future Workplace Summit, May
13–14, at Convene 360 Madison in New York City. ISG advisors and
analysts will be joined by executives from leading global companies
to explore technological and cultural strategies for creating and
sustaining a thriving and competitive workplace.
“The future workplace is all about experience,” said Mark Smith,
partner, ISG Software Research, and host of the ISG Future
Workplace Summit. “Our study results show that enterprises
understand the imperative of delivering quality experiences to the
end customer, which requires quality experiences for everyone in
the enterprise. The challenge now is identifying, implementing and
leveraging the technologies that can deliver those experiences to
all stakeholders.”
The first day of the Summit will focus on platforms and
applications that are shaping the digital workplace and will
include ISG expert-led sessions on the impact of AI and IT on
workplace productivity.
On day one, Jeff Martin, vice president of workplace experience
at Wells Fargo; Michelle Tran, founding partner of Crest
Collective; Brooke Menchaca, director of talent acquisition at
Harbor Freight Tools, and Danielle Farage, founder and Gen Z Expert
at happi@work, will participate in a panel discussion, “Bridging
the Digital Generational Gap,” to share lessons on uniting
generations in technology adoption.
The first day of the event also will include the ISG Startup
Challenge, featuring Julian Ginsberg, CEO of AI-powered networking
platform Tapply Inc.; Joseph Zarb, president of cloud-based channel
execution sales platform Selgine; Erick Pringle, builder, Kognitos,
which translates business logic into machine language, and Nachi
Junankar, CEO and founder, Avrio AI, Inc., an AI-powered recruiting
and hiring platform. The four entrepreneurs will pitch their
innovative solutions to an event audience that will vote on which
technology they would implement in their own organizations. Judges
Leonard Rodman, AI influencer, Rodman.ai, and Mindy Anderson,
founder and CMO, fractional CMO provider I Breathe Marketing, will
question the contestants.
Sessions on day two of the event will focus on empowering
digital employee experiences. Event host Smith will interview
Melissa Green, senior director of shared services at Foot Locker,
on how enterprises can evaluate whether their cost management
strategies are enabling or hindering professional growth and
employee engagement. A panel discussion on AI’s role in shaping the
future of work will feature Vivek Goel, chief AI strategist at the
Wellness Connection, and Amy Lui Abel, PhD, head of career strategy
and experiences for Arch Insurance.
“AI makes the personalization of experiences at scale possible,”
Smith said. “Optimal experiences, delivered by digital and
technological components, are necessary to engage and guide people
and processes, build the corporate brand and foster human
connections. By 2027, our research shows one-fifth of enterprises
will use AI to dynamically personalize the digital experience.”
Also on day two, Weston Morris, senior director of global
strategy for Unisys, will deliver a featured presentation, “Three
Lessons Learned (and One Secret Ingredient) to Achieve ROI with Gen
AI.” Later, Amanda Bailey, vice president of HR for Boston
University, will join Krista Pell, chief people, culture and
engagement officer for Alberta Investment Management Corporation,
and Serena Huang, founder of Data With Serena, in a panel
discussion, “What Type of Face Lift Will GenAI Provide to the
Employee Experience?”
Another panel discussion, “The Untapped Potential of Data to
Optimize Workplace Performance,” will feature Sonya Dufner,
strategy director and principal with global architecture, design,
and planning firm Gensler; Stacie Ruen, head of people development
at GM, and Tomeka Hill-Thomas, senior principal with Mercer.
Rodman.ai is an Influencer Partner of the ISG Future Workplace
Summit, while Unisys, Accenture, DXC Technology and Whatfix are
event sponsors. CIOInsights, CIOReview, CIO TechWorld, CrmXchange,
Hifo.co, HRM Outlook, ICON Outlook and Telecom Reseller are media
partners.
Additional information and registration are available on the
event website.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240430325192/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978 518 4520
isg@matternow.com
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