NextGen Healthcare Transforms Its Business with Perficient and Salesforce
November 07 2016 - 10:45AM
Business Wire
Project earns Perficient a prestigious Partner
Innovation Award at Dreamforce 2016
Perficient, Inc. (NASDAQ: PRFT) (“Perficient”), the leading
digital transformation consulting firm serving Global 2000® and
other large enterprise customers throughout North America, today
announced it has been recognized for helping NextGen Healthcare
transform its business by simplifying and streamlining support
processes, enhancing the agent experience, and bringing
transparency and self-service capabilities to their customers using
Salesforce.
For its innovative work with NextGen Healthcare, Perficient
received the 2016 Salesforce Partner Innovation Award in Healthcare
and Life Sciences during Dreamforce 2016 in San Francisco.
NextGen Healthcare provides electronic health record, financial,
and health information exchange solutions for hospitals, health
systems, physician practices, and other healthcare organizations.
Perficient collaborated with NextGen to implement Salesforce
Service Cloud to streamline case management, integrate knowledge
management, and roll out a self-service community using Salesforce
Community Cloud. Since going live, NextGen has improved case
deflection by 10 percent, reduced the average number of days to
resolve cases by 50 percent, and improved customer satisfaction
scores by 31 percent.
“In my entire career, I have never worked with a third party
that truly became one team with us as Perficient did,” said Merle
Wallner, vice president of client support at NextGen. “We look
forward to working with Perficient as we continue to roll out
Salesforce Service Cloud.”
The Salesforce Partner Innovation Awards are given annually
during Dreamforce to honor Salesforce’s partner community and to
recognize the contributions they make in helping clients innovate
and connect with their customers through social, mobile, and cloud
technologies.
“We are proud to receive this award and pleased to have our
Salesforce Service Cloud and Community Cloud work recognized within
the Salesforce partner community at Dreamforce,” said Marc LeCours,
general manager of Perficient’s Salesforce practice. “Having
delivered more than 3,000 Salesforce engagements, Perficient was
the clear choice to transform NextGen’s entire customer service
organization and enable the company to deliver a quality
self-service experience to its customers.”
For more information on Perficient’s Salesforce expertise, visit
www.perficient.com/partners/salesforce, and follow Perficient
experts at the Perficient Salesforce blog,
http://blogs.perficient.com/salesforce, and on Twitter
@PRFTSalesforce.
About PerficientPerficient is the leading digital
transformation consulting firm serving Global 2000® and enterprise
customers throughout North America. With unparalleled information
technology, management consulting, and creative capabilities,
Perficient and its Perficient Digital agency deliver vision,
execution, and value with outstanding digital experience, business
optimization, and industry solutions. Our work enables clients to
improve productivity and competitiveness; grow and strengthen
relationships with customers, suppliers, and partners; and reduce
costs. Perficient's professionals serve clients from a network of
offices across North America and offshore locations in India and
China. Traded on the Nasdaq Global Select Market, Perficient is a
member of the Russell 2000 index and the S&P SmallCap 600
index. Perficient is an award-winning Gold Salesforce Consulting
Partner, a Premier Level IBM business partner, a Microsoft National
Service Provider and Gold Certified Partner, an Oracle Platinum
Partner, and an Adobe Business Solution Partner. For more
information, visit www.perficient.com.
Salesforce, Community Cloud, Service Cloud and others are among
the trademarks of salesforce.com, inc.
Safe Harbor StatementSome of the statements contained in
this news release that are not purely historical statements discuss
future expectations or state other forward-looking information
related to financial results and business outlook for 2016. Those
statements are subject to known and unknown risks, uncertainties,
and other factors that could cause the actual results to differ
materially from those contemplated by the statements. The
forward-looking information is based on management’s current
intent, belief, expectations, estimates, and projections regarding
our company and our industry. You should be aware that those
statements only reflect our predictions. Actual events or
results may differ substantially. Important factors that could
cause our actual results to be materially different from the
forward-looking statements include (but are not limited to) those
disclosed under the heading “Risk Factors” in our annual report on
Form 10-K for the year ended December 31, 2015.
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version on businesswire.com: http://www.businesswire.com/news/home/20161107006003/en/
Perficient, Inc.David Sheets,
314-529-3577david.sheets@perficient.com
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