IBM's Watson Helped Pick Kia's Super Bowl 'Influencers'
February 02 2016 - 12:29PM
Dow Jones News
By Steven Perlberg
At first glance, Kia's Super Bowl advertisement is standard
big-game fare: a well-known celebrity, Christopher Walken, will try
to hawk a midsize sedan to more than a hundred million viewers
hooked to their televisions.
But for its seventh Super Bowl appearance, the auto maker is
hoping to add some extra star power by employing some unlikely
assistance. IBM's Watson will help identify "social media
influencers" who can buoy Kia's message before and during the
60-second spot.
Watson, the artificial intelligence software known for once
toppling the best human competitors on "Jeopardy," has the ability
to parse through the language used on social media to determine
which influencers exhibit the personality traits desired by Kia,
such as "openness to change," "artistic interest" and
"achievement-striving."
Social media stars chosen by Kia include actor James Maslow, who
has more than 3 million Twitter followers, and musicians Wesley
Stromberg and Drew Chadwick, who have 765,000 and 452,000,
respectively.
"Research has shown that the word choice we use when we
communicate reflect aspects of our personality," said Steve Abrams,
director of technology for Watson Ecosystem at IBM. "They can say
something about whether we're introverted or extroverted...whether
we value openness or adventure or value more conservatism."
For the campaign, Kia sent colorful socks to about 100
influencers who will make content and use Kia's hashtag,
#AddPizzazz. The main conceit of the Super Bowl ad, dubbed "Walken
Closet," is that Kia's vehicle is the fun, multicolored sock in a
world of otherwise bland, beige socks.
Dissecting the psyches of social media personalities for the
sake of sedan sellers may not seem like the most natural use of
Watson, which has also been used to help doctors make sense of vast
collections of medical information. But Watson has struck a range
of partnerships in recent years, with resulting products ranging
from online-shopping apps to hotel concierge services to fan
sentiment trackers for sporting events.
To use Watson, Kia worked with Influential, a company that
connects marketers to people with significant followings across
platforms such as Twitter, Instagram and Facebook. Influential is
one of more than 100 partners that have launched commercial
products, apps or services built upon Watson, according to Mr.
Abrams. IBM and Influential have a revenue-sharing agreement.
"From our perspective, we always thought [Watson] was big
companies using it for really big, complex issues," said Michael
Sprague, chief operating officer at Kia Motors America. "This is a
way they've been able to really bring it down to the consumer
level."
The campaign comes at a time when influencer marketing has
become more in vogue. The practice has also sparked the interest of
the Federal Trade Commission, which has stepped up efforts to
ensure it's clear when social media posts are paid for by
brands.
It has become commonplace for brands to release their spots
early to drum up digital buzz and get the most bang for their buck
from the pricey Super Bowl commercials. CBS has said it is fetching
as much as $5 million for 30 seconds of ad time for the Feb. 7
event.
Two other companies, sock-maker Stance and Twitter-owned social
media creator network Niche, helped identify additional influencers
for the Kia campaign.
Ultimately, the hope is that the influencers identified by
Watson won't just have big followings, but will also be sure to
align with Kia's message.
"You want to make sure any brand ambassador is semantically
relevant," said Ryan Detert, CEO of Influential.
Write to Steven Perlberg at steven.perlberg@wsj.com
(END) Dow Jones Newswires
February 02, 2016 12:14 ET (17:14 GMT)
Copyright (c) 2016 Dow Jones & Company, Inc.
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