The Sales Cloud ranks among top offerings for 'Highest Customer Satisfaction,' 'Best User Interface,' 'Most on Time on Budget Implementations' and 'Best Reports and Dashboards' SAN FRANCISCO, Nov. 12 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced that Independent IT Analyst, Inc. (IITA) has recognized the company with four Market Leader Awards. IITA surveyed 1,200 Sales Force Automation (SFA) customers and directly interviewed 100 SFA users, who ranked the Sales Cloud (http://www.salesforce.com/crm/sales-force-automation/) among the top solutions for "Highest Customer Satisfaction," "Best User Interface," "Most on Time on Budget Implementations" and "Best Reports and Dashboards." (Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO) The Sales Cloud Delivers Customer Satisfaction -- The IITA SFA survey evaluated both on-premise and software-as-service vendors including Oracle, SAP and Microsoft. -- According to the report, "Salesforce.com led in overall customer satisfaction" and "consistently scored higher in questions related to actual usage of the application (reporting, forecasting, sales process)." The Sales Cloud (http://www.salesforce.com/crm/sales-force-automation/) clearly out-ranked all competitors in categories such as: -- We have improved our pipeline visibility significantly -- How satisfied are you with your SFA vendor? -- Would you buy from your SFA vendor again? -- Do you find your application intuitive and easy to use? -- I would recommend this system to other marketers -- Is your SFA system easy to use and intuitive? -- How satisfied are you with your SFA vendor? -- The SFA system is easy to upgrade to the latest software release -- The SFA reporting meets our executive's needs without extensive customization -- In addition to IITA's results, salesforce.com has also validated that our customers are growing their business with a reported 40 percent increase in forecast accuracy, 21 percent increase in win rates, and a 32 percent increase in sales productivity through an independent survey of 6,000 Salesforce CRM customers.(1) Comments on the News -- "Customer satisfaction is the key to salesforce.com's success, and the results of this Independent IT Analyst survey are solid proof that we outperform our competitors across a wide array of customer satisfaction metrics," said Marc Benioff, chairman and CEO at salesforce.com. "To be recognized by our customers as best in class is the highest honor we can achieve." Supporting Resources -- For more information on the Sales Cloud, please go to http://www.salesforce.com/crm/sales-force-automation/ About the Independent IT Analyst Market Awards Independent IT Analyst commissioned a survey in late 2008 to determine overall customer satisfaction with Sales Force Automation( SFA) applications. The objective of this survey was to obtain actual user satisfaction data in order to provide an accurate view and guidance for organizations evaluating SFA applications. Over 1200 survey respondents came from a cross-section of organizations ranging from line level individual contributors all the way to C-level executives. The survey crossed numerous disciplines including executives, sales, IT, marketing and operations, thus providing a balanced view of the level of customer satisfaction. Using the resulting data from 70 role-based question comparing 18 SFA vendors plus over 100 interviews of SFA users, Independent IT Analyst determined which vendors received the highest marks in four key areas: User Interface, Reporting and Dashboards, Implementation and the Highest Customer Satisfaction. Independent IT Analyst recognizes the top three vendors in each category with a Market Leader Award. About Independent IT Analyst Independent IT Analyst, based in Boston, MA, was founded by a group of software industry veterans who recognized the lack of unbiased information from actual users of technology products. Our mission is to provide product specific feedback on success or failure of IT tools and applications to technology buyers and vendors. This innovation to marketplace information increases an organization's ability to make real-world, high quality, informed technology decisions. For more information please visit http://www.independentitanalyst.com/ or call 978 274 2356 About salesforce.com Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com platform (http://www.salesforce.com/platform/) enables customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com's real-time, multi-tenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing. As of July 31, 2009, salesforce.com manages customer information for approximately 63,200 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners. (1)Third-party research of 6,000+ customers by Market Tools, Inc., June 2009. http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO http://photoarchive.ap.org/ DATASOURCE: salesforce.com CONTACT: Katy Dormer of salesforce.com, +1-415-901-8595, Web Site: http://www.salesforce.com/ http://www.independentitanalyst.com/

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