IT Service Provider Avoyant Increases Customer Assurance Levels with IR Prognosis for UC
September 20 2016 - 9:00AM
Business Wire
Avoyant can now reduce the number of
availability incidents by 30 percent
IR, the leading global provider of experience management
solutions for unified communications, contact centers and critical
IT infrastructure, today announced that next generation IT service
management provider Avoyant has chosen IR Prognosis for Unified
Communications and IR Testing Solutions to proactively monitor and
manage their customers’ unified communications solutions and help
reduce the number and severity of availability incidents by 30
percent year on year.
Avoyant’s service to their customers is driven by a corporate
culture of proactive experience management, innovation and
continuous improvement. This unique culture sets Avoyant apart from
other service providers, by ensuring that Avoyant is one step ahead
of potential issues that ever-changing UC systems can present.
Avoyant’s deep commitment to proactive experience management allows
them to go beyond simply reacting to issues as they appear, but to
actually prevent those issues from developing in the first
place.
Therefore Avoyant needed a solution that would allow their
24/7-service center to identify key performance issues before they
impacted service availability. In order to achieve this, Avoyant
looked to Prognosis because it gave them the ability to identify
performance, trends, anomalies and behaviors in real-time so they
can implement changes before a problem occurs. The benefit to the
customer is that by reducing availability issues, they reduce
impact to their business, improve customer satisfaction and reduce
operations and maintenance cost.
Avoyant is also running IR Testing Solutions, including
Prognosis StressTest to deliver comprehensive performance
verification of production systems and environments. By testing IVR
and contact center systems from the outside in, Avoyant can see the
customer perspective of system performance under real-world
conditions. This further ensures that any issues are identified
even before the switch is flipped on a communications solution.
“Other service providers talk about how efficiently they respond
to availability incidents, but once the availability incident has
occurred the business impact is material,” said Darwin Herdman,
President at Avoyant. “With Prognosis in our arsenal, Avoyant is
able to challenge traditional service delivery models and mitigate
persistent threats to service availability. The real-time
situational awareness and intelligence of Prognosis allows us to
identify events of interest and proactively remediate issues before
they impact business critical unified communications services. We
now have a proven and demonstrated ability to reduce the number and
severity of unified communications availability incidents by 30%
year on year; effectively driving service value and customer
satisfaction.”
“IR is committed to providing best of breed communications
experience management solutions,” said Andre Cuenin, President,
Americas and Europe at IR. “Our solution has powerful capabilities
such as deep network visibility, service automation, and
intelligent alerting, that allow Service Providers to deliver
superior service and avoid outages. What’s more, Prognosis is
certified across multiple vendors, including Microsoft, Cisco, and
Avaya and is delivered without probes, resulting in a
cost-effective, highly scalable and rapid deployment.”
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), the leading global provider of experience management
solutions for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR, visit
www.ir.com.
All product and company names herein may be trademarks of their
registered owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20160920005718/en/
IRKevin Ryder, +61 2 9966 1066media@ir.comOrFinn Partners for
IRMichelle Sieling, +1 415 541 0750irteam@finnpartners.com
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