Virgin Media O2 Expands Collaboration With Netcracker in Multi-Year, Large-Scale Digital Transformation Program
May 14 2024 - 6:00AM
Business Wire
Extension and Upgrade to Netcracker Digital
Platform and Professional Services Will Deliver Numerous Benefits
to Leading UK Operator Across All Lines of Its Consumer
Business
Netcracker Technology announced today that it has extended and
broadened the scope of its partnership with Virgin Media O2 in an
ongoing expansive digital transformation program that will benefit
the operator and its customers across the UK.
This phase of Virgin Media O2’s digital transformation includes
deployment of the flagship Netcracker Digital Platform – including
end-to-end Digital BSS as well as Digital OSS functions such as
Active Resource Inventory – which will be used to support the
operator’s quad-play convergent services across its consumer lines
of business: mobile, fixed line, broadband and cable. Virgin Media
O2 will also implement a number of professional services from
Netcracker, including Managed Services and Application
Development.
The operator expects to achieve a number of business benefits
from this modern, flexible and agile IT environment, including OpEx
reduction, improved time to market for new services, consolidation
onto a single product catalog, higher efficiency in the
order-to-cash process and elimination of multiple systems for
customer service agents. In addition, Virgin Media O2 will be able
to leverage a unified 360-degree customer view across all channels,
which will increase personalized interactions and provide a more
robust choice of services along with a superior experience.
“Our multi-year digital transformation program is laying the
foundation for our future success in supporting advanced services,
higher levels of customer experience and more efficient
operations,” said Adrian Di Meo, CIO at Virgin Media O2.
“Netcracker has been part of this journey from the beginning, and
we’re excited to continue down this path together.”
“Netcracker is extremely proud to work closely with Virgin Media
O2 on one of the most significant digital transformations in the
world,” said Sylvain Seignour, President at Netcracker. “We are
delighted to have played a role in its positive business results so
far and are looking forward to continuing on the next phase of this
major IT program, which will create the framework for further
achievements.”
About Netcracker Technology
Rapid digitization is disrupting the status quo of today’s
communications markets. Constantly evolving customer needs and
behaviors require service providers to adapt quickly and diversify
their businesses to deliver the outcomes that their customers
expect. Building digital ecosystems, anticipating customer
requirements and delivering a digital-first experience are
essential for service providers to accelerate innovation, expand
into new markets and become the disruptors in the 5G era.
Netcracker Technology, a wholly-owned subsidiary of NEC
Corporation, has the expertise, culture and resources to help
service providers around the world transform their businesses to
thrive in a digital economy. Our innovative solutions – including
our flagship cloud-native Netcracker Digital Platform –
value-driven services and unbroken delivery track record of three
decades help service providers to achieve their digital
transformation goals, drive the telco to techco evolution within
their organizations and realize business growth and profitability.
For more information, visit www.netcracker.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240514131902/en/
Anita Karvé Netcracker Technology MediaGroup@netcracker.com