Gartner Positions Pitney Bowes in the Leaders Quadrant of the Magic Quadrant for Customer Communication Management Software
January 31 2017 - 2:00PM
Business Wire
Pitney Bowes (NYSE:PBI), a global technology company that
provides innovative products and solutions to power commerce, today
announced that the company has been positioned once again by
Gartner, Inc. in the “Leaders” quadrant of the January 2017 Gartner
Magic Quadrant for Customer Communications Management Software.
The report recognizes Pitney Bowes for completeness of vision
and ability to execute with its EngageOne Communications Suite,
including its interactive and personalized EngageOne Video
solution.
“Businesses across markets are undergoing significant digital
transformations that will allow them to better engage and captivate
consumers,” says Bob Guidotti, President of Software Solutions,
Pitney Bowes. “Our EngageOne Communication Suite is enabling our
clients to effectively and efficiently manage these customer
interactions through modern channels that consumers prefer. We
believe our position in the Leaders quadrant is a great testament
to our dedication to providing solutions that will help businesses
in every industry exceed their digital transformation goals.”
Gartner’s Magic Quadrant is a culmination of research in a
specific market, offering a wide-angle view of the relative
positions of the market’s competitors. Businesses recognized as
“Leaders,” execute well against the current vision and are
well-positioned for the future.
Pitney Bowes EngageOne Communication Suite is comprised of
various applications and solutions that work together to create
more engaging, more impactful customer communications. A recently
added part of that is EngageOne Video, which is scalable solution
that offers human-like communications to improve customer
satisfaction, lower call center volumes, deliver higher customer
retention rates, and improve a business’s bottom line. Whether it's
reducing onboarding costs, deepening relationships, or retaining
customers, EngageOne Video enables businesses to reduce operational
expenses while also increasing cross-sell opportunities.
Clients such as The Bancorp, American Family Insurance, and
Geoffrey Insurance are using EngageOne Video to educate clients
about insurance coverage policies, inform end users of new
investment options, and deliver relevant company information to
prospective clients. In fact, Geoffrey Insurance was just awarded
the Moneyfacts Consumer Award for Best Claims Service and was named
the Car Insurance Provider of the Year for their use of EngageOne
Video. In 2016, some clients reported substantial growth in sales
of up to 79 percent, as well as millions in new lead generation
since deploying EngageOne Video.
About Pitney Bowes
Pitney Bowes (NYSE: PBI), is a global technology company
powering billions of transactions – physical and digital – in the
connected and borderless world of commerce. Clients around the
world, including 90 percent of the Fortune 500, rely on products,
solutions and services from Pitney Bowes in the areas of customer
information management, location intelligence, customer engagement,
shipping, mailing, and global ecommerce. And with the innovative
Pitney Bowes Commerce Cloud, clients can access the broad range of
Pitney Bowes solutions, analytics, and APIs to drive commerce. For
additional information visit Pitney Bowes, the Craftsmen of
Commerce, at www.pitneybowes.com.
Disclaimer:
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose
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version on businesswire.com: http://www.businesswire.com/news/home/20170131006171/en/
Pitney Bowes Inc.Emily Simmons, 843-467-1071Manager External
RelationsEmily.simmons@pb.com
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