Pitney Bowes Unveils Game Changing Multichannel Customer Communication Suite
April 18 2012 - 10:56AM
Business Wire
Pitney Bowes Software, a global leader in customer data,
analytics and communications management, introduced the Pitney
Bowes EngageOne™ Communication Suite. This tightly integrated
customer communication solution features enhanced functionality and
eliminates the need for multiple departmental systems; ensuring
greater consistency in the delivery of all customer communications.
Organizations can communicate relevant messaging via their
customers’ preferred channel of communication including mail, text,
online or print. The EngageOne Communication Suite has capabilities
to address high-speed batch processing of transactional documents
such as bills and statements, as well as on-demand and interactive
communications. The suite is also compatible with most legacy
systems and mainframe environments.
“Pitney Bowes now has all the tools for emerging multichannel
communications. Portrait Software, acquired in 2011, uses
predictive analytics to guide customers across email, to contact
center, print, and websites, and represents the true brains of
customer communications,” said Craig Le Clair, Vice President,
Principal Analyst, Forrester Research. “When tied to execution
strength of the EngageOne Communication Suite, this becomes a game
changer for DOCCM.”
“The newly enhanced EngageOne Communication Suite is the only
solution that is agile and powerful enough to serve an entire
enterprise,” said John O’Hara, President, Pitney Bowes Software.
“Being able to use one solution to manage all types of
communication – regardless of the channel – helps maintain
consistency in customer experience, ensures brand compliance and is
the cornerstone of building and maintaining lifetime relationships
with customers.”
Many companies try to solve their multi-faceted communication
needs at a departmental level. With the launch of the EngageOne
Suite, they have a more cost-effective alternative by utilizing
only one solution for all their communications needs.
All of the suite’s components have been upgraded to ensure
greater usability and flexibility, along with tighter integration
for more streamlined operations and greater cost savings. To
further enhance its capabilities, a new web self-service capability
has been added, which provides customers with a viable alternative
to the company’s call center.
For more information, please visit: http://www.pb.com/software.
Join a live webinar It's Time to Engage with the EngageOne
Communication Suite on Wednesday, April 18, 2012 at 1 pm EST at
https://pbinsightevents.webex.com/pbinsightevents/onstage/g.php?t=a&d=665994138.
About Pitney Bowes Software
Pitney Bowes Software provides multichannel solutions that
leverage data to create relevant dialogue between organizations and
their customers. These solutions enable lifetime customer
relationships by integrating data management, location
intelligence, sophisticated predictive analytics, rules-based
decision making and cross-channel customer interaction management
to increase the value of every customer communication while also
delivering operational efficiencies.
Pitney Bowes Software is a wholly-owned subsidiary of Pitney
Bowes Inc. (NYSE:PBI), a customer communications management
technology leader. For more information, please visit
www.pb.com.
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