ATLANTA, Feb. 20, 2017 /PRNewswire/ -- Georgia
Natural Gas (GNG) has been recognized for contact center operations
customer satisfaction excellence in the live phone channel under
the J.D. Power Certified Contact Center
Program.SM The Certified Contact Center
Program distinction acknowledges a strong commitment by GNG'
contact center operations to provide "An Outstanding Customer
Service Experience."
The Certified Contact Center Program, which was launched by J.D.
Power in 2004 as the Certified Call Center Program, evaluates
overall customer satisfaction with live phone interactions and
helps organizations in various industries increase their efficiency
and effectiveness by establishing and continually updating leading
practices for handling service calls. The program certifies a call
center's operations in three areas: live phone channel, IVR
self-service channel and Web self-service channel.
"Providing superior customer service means we need to excel at
every detail in the Georgia Natural Gas customer experience," says
Michael Braswell, president of
GNG. We are very proud of our contact call center J.D. Power
certification, and we will continue to work every day to exceed our
customers' expectation of service."
For Certification Status:
- To become certified, the contact center successfully passed an
evaluation of dozens of best practices that encompass their
integration of Voice of the Customer and Voice of the Employee
insights into their business operations.
- As part of its evaluation, J.D. Power conducted a random survey
of GNG customers who recently contacted the company's contact
centers in Kennesaw, Ga., and
Richardson, Texas.
- A contact center must perform within the top 20% of customer
service scores, which are based on benchmarks established in J.D.
Power's cross-industry customer satisfaction research.
- The research criteria includes the customer service
representative's courtesy, knowledge and concern for the customer;
promptness in speaking to a person; and timely resolution of the
problem or request.
GNG is a premier natural gas marketer, serving approximately
half a million customers. The company is also actively engaged in
the communities it serves with a community service focus on
children and education; seniors; energy assistance; and environment
and sustainability initiatives. For more information
regarding GNG, please visit https://gng.com/about-us.
For more information on the Certified Contact Center
Program, visit http://www.JDPower.com.
About Georgia Natural Gas
Georgia Natural Gas is a leading provider of natural gas to
homes and businesses in Georgia.
Georgia Natural Gas is part of SouthStar Energy Services, a
preeminent retail natural gas marketing company operating in nine
states. Based in Atlanta,
SouthStar manages a portfolio of brands across its retail footprint
including Georgia Natural Gas in the state of Georgia, Nicor Advanced Energy and Nicor
Solutions in Illinois, and in
other states, Ohio Natural Gas, Florida Natural Gas, Maryland
Energy and Grand Rapids Energy (Michigan). SouthStar also does business
in Tennessee and the Carolinas and
in other parts of the southeast as SouthStar Energy Services. For
more information visit: www.GNG.com.
About SouthStar Energy Services
SouthStar Energy Services (SouthStar), a division of Southern
Company Gas, is a preeminent retail natural gas marketing company
operating in nine states. Based in Atlanta, SouthStar manages a portfolio of
brands across its retail footprint including Georgia Natural Gas in
the state of Georgia, Nicor
Advanced Energy and Nicor Solutions in Illinois, and in other states, Ohio Natural
Gas, Florida Natural Gas, Maryland Energy and Grand Rapids Energy
(Michigan). SouthStar also
does business in Tennessee and the
Carolinas and in other parts of the southeast as SouthStar Energy
Services. For more information
visit: www.southstarenergy.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of
Atlanta-based Southern Company
(NYSE: SO), America's premier energy company. Southern
Company Gas serves approximately 4.5 million natural gas utility
customers through its regulated distribution companies in seven
states and more than 1 million retail customers through its
companies that market natural gas and related home services. Other
nonutility businesses include investments in interstate gas
pipelines, asset management for natural gas wholesale customers and
ownership and operation of natural gas storage facilities. For more
information, visit Southern Company Gas at
southerncompanygas.com
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SOURCE Georgia Natural Gas