ARMONK, N.Y., July
28, 2016 /PRNewswire/ -- Amica Insurance, the oldest mutual
insurer of automobiles in the United
States, today announced it is teaming with IBM (NYSE: IBM)
to digitally transform the way Amica's field adjusters investigate,
manage and settle claims using IBM MobileFirst for iOS Claims
Adjust. Amica is equipping over 170 adjusters with iPad Pro
and iPhone 6 loaded with Claims Adjust, providing secure, immediate
access to individual claims data anywhere in the field. It will
allow them to gain instant insight on claims and process their work
directly from the field, decreasing cycle time and improving the
overall customer experience.
Amica collaborated with IBM to develop Claims Adjust and will be
the first U.S. insurer to deploy the application, specifically
tailoring it to meet the everyday needs of its field adjusters.
Previously, when adjusters received a new assignment and were
preparing to go out in the field, they would often write down
details from their files or email themselves information so they
could have it on the go. With Claims Adjust, Amica's field
adjusters are free of these manual, paper-based processes and have
all the information they need in the palm of their hands. They can
also add information to their files while out in the field.
"This process wasn't just about taking all the data from our
different internal systems and making it available to adjusters on
a mobile device. It was about starting with our field adjusters and
observing their daily work – to uncover opportunities to improve
their productivity by taking advantage of the latest and greatest
in mobile technology, " said Adam
Kostecki, claims officer in Amica's claims executive
department and a member of the enterprise innovation team. "We've
been amazed at how quickly we were able to work with IBM and Apple
to design and build a functioning, integrated app."
Leveraging native capabilities of the iPad and iPhone – such as
the camera, voice recorder and calendar functions – adjusters can
address an array of daily activities while mobile, from scheduling
to uploading claim documentation directly to their internal
systems. The app also helps monitor, prioritize and manage their
backlog of claim files and activities.
"IBM and Apple have exceeded expectations at every opportunity
and every checkpoint in this process," said Larry Brown, claims innovation manager in
Amica's claims executive department.
Amica anticipates the new app will help increase engagement
among field adjusters and help attract and retain new adjusters,
especially millennials who are accustomed to the latest technology
and accessing information instantly.
"Amica is an example of digital transformation in action,
empowering employees to work in ways not previously possible," said
Mahmoud Naghshineh, general manager,
Apple partnership, IBM. "Enabling Amica's field adjusters with
mobile access to tools and information will allow them to spend
less time preparing and resolving claims so they can enhance
engagement with customers and improve their experience. We've seen
repeatedly that IBM MobileFirst for iOS apps not only help
companies boost customer service, but are also a powerful tool to
attract and retain top-tier talent."
For more information regarding IBM MobileFirst for iOS
solutions, please visit:
http://www.ibm.com/mobilefirst/us/en/mobilefirst-for-ios/ or
http://www.apple.com/ipad/business/work-with-apple/ibm/.
About Amica Insurance
Amica Mutual Insurance Co., the
nation's oldest mutual insurer of automobiles, was founded in 1907.
The company, based in Lincoln, Rhode
Island, is a national writer of auto, home, marine and
umbrella insurance. Life coverage is available through Amica Life
Insurance Company, a wholly owned subsidiary. Amica employs more
than 3,400 people in 44 offices across the country. For more
information, visit Amica.com.
Media Contact:
Chris Rubsamen
IBM External Relations
rubsamen@us.ibm.com
(914) 319 8156
Brendan Dowding
Amica Corporate Communications
bdowding@amica.com
800-652-6422, ext. 22380
Photo -
http://photos.prnewswire.com/prnh/20160727/393693
Photo - http://photos.prnewswire.com/prnh/20160727/393694
Logo - http://photos.prnewswire.com/prnh/20090416/IBMLOGO
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/amica-insurance-digitally-transforms-claims-handling-with-ibm-mobilefirst-for-ios-300305337.html
SOURCE IBM