Amdocs Named Leader in Gartner’s 2016 Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs
February 15 2017 - 6:00AM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, today announced Gartner has positioned Amdocs in the
Leaders quadrant in its Integrated Revenue and Customer Management
(IRCM) Magic Quadrant report for communications service providers
(CSPs)*, based on its ability to execute and completeness of
vision. The Gartner IRCM Magic Quadrant evaluates solutions that
provide billing, customer care, rating, charging, pricing, partner
relationship management, policy management, mediation,
self-service, analytics and other related functions.
According to Gartner, leaders are vendors that would be included
on shortlists for IRCM solutions at large and midsize service
providers worldwide, and which demonstrate ongoing profitable
growth and global presence. Gartner also see leaders as vendors
that offer leading-edge and scalable technology and functionality,
engage in innovative projects, execute and deliver to their
customers’ satisfaction, and which are attuned to market trends and
direct R&D investment accordingly.
“Amdocs has been in the leaders quadrant since the inception of
Gartner’s IRCM Magic Quadrant report,” said Gary Miles, chief
marketing officer at Amdocs. “Over the past year, we’ve made
considerable investments in our core IRCM offerings, including the
recent introduction of embedded artificial intelligence
capabilities from several leading AI platforms such as Amazon’s
Alexa and Facebook’s bots within our CES 10.1 Digital Care and
Commerce systems. At TM Forum Live! Asia in December, we
demonstrated these capabilities as part of the “Cognitive Digital
Agent” Catalyst project championed by Globe Telecom which showcased
the next generation of customer service and won “Best in
Show”.”
Recent Amdocs wins in the revenue and customer management domain
include Three Ireland, for IT digital transformation under a
five-year managed services contract, Vodafone India, to support its
postpaid billing systems under a five-year managed services
contract, and Biznet, to support its business and subscriber growth
with a comprehensive customer care and billing solution.
*Gartner "Magic Quadrant for Integrated Revenue and Customer
Management for CSPs" by Norbert J. Scholz, Jouni Forsman, Amresh
Nandan, 17 October 2016.
Supporting Resources
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About Amdocs
Amdocs is the market leader in customer experience software
solutions for the world’s largest communications, entertainment and
media service providers. For more than 30 years, Amdocs solutions,
which include BSS, OSS, network control, optimization and network
functions virtualization, coupled with professional and managed
services, have accelerated business value for its customers by
simplifying business complexity, reducing costs and delivering a
world-class customer experience.
The Amdocs portfolio enables service providers to capture the
world of digital immediacy by operating across digital dimensions
to engage customers with personalized, omni-channel experiences;
creating a diversified business to capture new revenue streams;
becoming data empowered to make business and operational decisions
based on insight-based and predictive analytics; and achieving
service agility to accelerate the fast rollout of new technologies
and hybrid network services.
Amdocs and its 25,000 employees serve customers in over 85
countries. Listed on the NASDAQ Global Select Market, Amdocs had
revenue of $3.7 billion in fiscal 2016.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2016 filed on December 12,
2016.
Media Contact:
Austin Weedfall
Hotwire PR for Amdocs
Tel: +1 646-790-4737
E-Mail: austin.weedfall@hotwirepr.com
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