Amdocs Launches New Order Delivery Orchestrator to Enhance the Experience for Business Customers
February 19 2015 - 6:00AM
Amdocs (Nasdaq:DOX), the leading provider of customer experience
solutions, today launched the Amdocs Order Delivery Orchestrator
solution, enabling service providers to better support their
business customers across the order delivery lifecycle whilst
providing increased agility, improved time-to-cash and reduced cost
for the delivery of complex, enterprise orders. The solution
supports hybrid order execution consisting of both traditional and
virtual services (e.g. virtual fire wall or virtual customer
premises equipment).
The Amdocs Order Delivery Orchestrator enables dynamic,
catalog-based orchestration of complex orders across lines of
business, supporting orchestration across multiple vendors'
fulfillment stacks and providing end-to-end visibility and project
management capabilities. The strong orchestration and visibility
capabilities provide real-time insights and conflict resolution
throughout the order execution, dynamically adjusting the order,
improving order delivery time, SLAs and customer satisfaction.
"To improve the business customers' experience, service
providers must develop their service delivery to span multiple
fulfillment stacks, including services in virtual and hybrid
networks," said Rebecca Prudhomme, vice president for product and
solutions marketing at Amdocs. "The new Amdocs Order Delivery
Orchestrator solution is part of Amdocs' CES suite. Along with best
practices and services for specific enterprise service use cases,
the new solution increases service delivery efficiencies for
complex orders, whereby improving the experience of business
customers and accelerating the business value for the service
provider."
"With consumer revenues remaining flat, service providers are
focusing on the enterprise segment to accelerate their business and
financial growth," said Caroline Chappell, senior analyst for NFV
and Cloud at Heavy Reading. "New research# has identified order
delivery orchestration as a key investment area for service
providers to tackle the challenge of fulfilling complex service
orders and providing a differentiated customer service."
The research, conducted by Heavy Reading on behalf of Amdocs,
highlighted:
- Almost half (44 percent) of respondents are not satisfied with
their service delivery solution/capabilities and are willing to
invest. The most common complaint from their business customers
pertaining to service delivery is missed installation expectations/
SLAs (47 percent)
- 76 percent of operators believe they will need new/updated
service delivery capabilities to deliver services combining NFV and
traditional network elements
# The survey results are based on qualitative surveys in
November and December 2014 of executives at 54 major service
providers across North America, Europe, Central and Latin
America.
Resources
- Learn more about Amdocs Order Delivery Orchestrator
solution
- # Request the research findings in the Amdocs and Heavy Reading
white paper Streamlining service delivery of Next Gen Services
- Meet with Amdocs at Mobile World Congress, Barcelona, March
2-5, 2015 – Hall 3, Booth 3G10
- Keep up with Amdocs news by visiting the company's website
- Subscribe to Amdocs' RSS Feed and follow us on Twitter,
Facebook, Google+, LinkedIn and YouTube
About Amdocs
For more than 30 years, Amdocs has ensured service providers'
success and embraced their biggest challenges. To win in the
connected world, service providers rely on Amdocs to simplify the
customer experience, harness the data explosion, stay ahead with
new services and improve operational efficiency. The global company
uniquely combines a market-leading BSS, OSS and network control and
optimization product portfolio with value-driven professional
services and managed services operations. With revenue of $3.6
billion in fiscal 2014, Amdocs and its more than 22,000 employees
serve customers in over 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs' growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs' ability to grow in the business markets that it serves,
Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2014 filed on December 8, 2014 and
our quarterly 6-K form furnished on February 9, 2015.
CONTACT: Media Contact:
Sara Preto
Fusion PR for Amdocs
Tel: +1-212-651-4214
E-Mail: sara.preto@fusionpr.com
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