Amdocs Announces Enhanced Digital Services Portfolio to Speed Transition to Digital Business Models
February 22 2016 - 6:31AM
Business Wire
New enhanced services menu, combined with
Amdocs CES 10 product portfolio, designed to enable service
providers get ahead of the transformation curve
At Mobile World Congress, Amdocs (NASDAQ:DOX), the leading
provider of customer experience solutions, today announced an array
of new services to help speed service providers’ transition from
traditional to digital business models. Designed to enable service
providers to thrive in the new world of digital immediacy, the
enhanced services complement the company’s latest flagship product
portfolio release, Amdocs CES 10 (also announced today), to
accelerate the pace of service provider digital transformation.
Amdocs’ enhanced services – which can be used together with, or
independently of, Amdocs CES 10 – provide the right strategies,
technologies and capabilities to support the cycle of change that
service providers must navigate as they evolve from today’s
networks to the “digital-first” stance that consumers and
businesses demand. The services directly address a need highlighted
in recent Amdocs independent research1, which found that service providers
believe they are not transforming quickly enough to meet the
demands of the digital era. The new services allow service
providers to address the key business imperatives for digital
success: evolving the customer experience across digital
dimensions, creating more diversified businesses, becoming
data-empowered, and achieving service agility, including:
- Digital dimensions: Amdocs Digital
Business Strategy helps service providers define a clear
strategy – leveraging their existing core capabilities, as well as
the latest technology and business models – and then execute on it.
Working with Amdocs Digital Services, service providers will be
able to improve online customer experiences and digital-channel
adoption and monetization via front- and back-end design and
development of mobile and Web experiences, supported by digital
enablement services from Amdocs, (including digital testing and
integration services).
- Diversified business: Amdocs
offers a suite of new services under its digitized Order to
Activation portfolio to orchestrate, deliver and fulfill new
service orders across multiple channels, systems and domains to
help service providers accelerate new revenue streams from growth
segments (such as enterprise and multi-play bundles), new business
models via merger and acquisition synergy and partnership, and new
services beyond telecom such as the Internet of Things (IoT).
- Data empowered: Amdocs
Academy is a cloud-based, data-empowered learning platform that
offers new mobile app users quick, relevant, online self-learning
capabilities to boost first-time app experiences of service
provider customers. It also identifies knowledge gaps among service
provider personnel and pushes personalized content which aligns
with individual role and knowledge requirements.
- Service agility: Amdocs
Document Management is a cloud-based managed service for
end-to-end document-lifecycle management, pre-integrated with the
service provider’s B/OSS environment and focused on the evolution
from manual paper handling into fully integrated e-form processes.
The service is measured and priced according to document
usage-based metrics. Amdocs Network Testing services
accelerate high-quality deployment of new and advanced network
technologies – for example. Testing-as-a-Service supports
scalable testing needs in a cloud-based delivery model, addressing
the importance of responding quickly to market demands.
“Digital transformation is no longer a choice for service
providers – it’s a requirement,” said Eric Updyke, group president
of Systems Integration and Operations at Amdocs. “One effect of the
digital disruption wrought by non-traditional competitors such as
over-the-top players, is the immediacy in which customers expect
and receive services and experiences – and service providers are
embarking on a digital transformation journey to rise to a new
level of customer experience in order to outpace the competition.
With Amdocs’ expertise and heritage leading the most challenging
transformations, we can accelerate the path to digital. Amdocs is
the partner service providers can trust to deliver digital
innovation to enable continuous business evolution.”
1 IDC Research was commissioned by Amdocs and published February
2016 -
http://www.amdocs.com/news/pages/digital-transformation-in-communications-industry-not-happening-fast-enough.aspx
Supporting Resources
- For more information about the new
Amdocs CES 10 portfolio and digital services, visit Amdocs at Mobile World Congress,
Barcelona, Booth 3G10
- Keep up with Amdocs news by visiting
the company’s website
- Subscribe to Amdocs’ RSS Feed and
follow us on Twitter, Facebook, Google+, LinkedIn and YouTube
About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world’s largest communications,
entertainment and media service providers. For more than 30 years,
Amdocs solutions, which include BSS, OSS, network control,
optimization and network functions virtualization, coupled with
professional and managed services, have accelerated business value
for its customers by simplifying business complexity, reducing
costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the
world of digital immediacy by operating across digital dimensions
to engage customers with personalized, omni-channel experiences;
creating a diversified business to capture new revenue streams;
becoming data empowered to make business and operational decisions
based on insight-based and predictive analytics; and achieving
service agility to accelerate the fast rollout of new technologies
and hybrid network services.
Amdocs and its more than 24,000 employees serve customers in
over 90 countries. Listed on the NASDAQ Global Select Market,
Amdocs had revenue of $3.6 billion in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2015 filed on December 10, 2015 and
our quarterly 6-K form furnished on February 16, 2016.
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version on businesswire.com: http://www.businesswire.com/news/home/20160222005687/en/
onechocolate communications for Amdocs UKDaniel Couzens / Stacey
Jones / Susanna Wood, +44 (0) 207 437
0227Amdocs@onechocolatecomms.co.uk
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