SAN FRANCISCO, Sept. 22, 2016 /PRNewswire/ -- Cisco
(NASDAQ: CSCO) and Salesforce (NYSE: CRM), the Customer Success
Platform and the world's #1 CRM company, today announced a
strategic alliance to enable business users to be more productive
than ever before. The two companies will jointly develop and market
solutions that join Cisco's collaboration, IoT and contact center
platforms with Salesforce Sales Cloud, IoT Cloud and Service
Cloud.
New integrations will include:
- Collaboration: Cisco and Salesforce will natively
integrate Cisco Spark and WebEx into Sales Cloud and Service Cloud
via the Salesforce Lightning Framework. With this integration,
joint customers will be able to communicate in real-time using
chat, video, and voice without leaving Salesforce or having to
install a plug-in, eliminating the hassle of toggling between
apps.
- IoT Services: Cisco Jasper and the Salesforce IoT Cloud
will integrate to provide visibility, control and recommended
customer actions for connected devices, providing businesses with a
more comprehensive and intelligent view of their IoT services.
Cisco Jasper provides real-time visibility into launching, managing
and monetizing IoT devices at every stage of their lifecycle. The
Salesforce IoT Cloud connects billions of IoT events with
Salesforce, unlocking insights from the connected world that
empower anyone to take the right action, for the right customer, at
the right time. Together, these solutions will empower companies to
quickly and cost-effectively leverage billions of IoT data points
to provide personalized, engaging experiences for customers,
partners and employees. For example, a fleet of connected trucks
with IoT devices managed by Cisco Jasper can seamlessly pass data
to the Salesforce IoT Cloud. In the Salesforce IoT Cloud, the truck
management company can build business logic to provide customers
with real-time delivery updates or flag truck maintenance issues
that need to be addressed.
- Customer Service: The two market leaders in customer
service are teaming up to deliver a complete customer service
solution, from communications infrastructure to an integrated,
intelligent agent desktop experience. Cisco's Unified Contact
Center Enterprise delivers intelligent contact routing, call
treatment, network-to-desktop computer telephony integration and
multichannel contact management. The Salesforce Service Cloud is
the world's #1 customer service app, providing agents with a
360-degree view of the customer to deliver fast, smart customer
service. With these two solutions seamlessly integrating, companies
will be able to manage call centers more efficiently.
"Cisco wants to deliver simple, magical experiences. Our goal is
for technology to fade into the background so people can get their
best work done," said Rowan
Trollope, SVP and GM of IoT and Applications Groups, Cisco.
"Cisco and Salesforce coming together to form a strategic alliance
can eliminate the friction users experience today so they can
become more productive."
"Nothing is more important than making our customers more
successful," said Ryan Aytay, EVP of
Strategic Product Alliances, Salesforce. "We're thrilled to
announce this strategic alliance with Cisco, which will simplify
the customer experience across sales, service and IoT and empower
our mutual customers to be far more productive."
Pricing and Availability
- The collaboration integrations are expected to be available in
the second half of 2017. Customers will need a Salesforce license
and a Cisco Spark and/or WebEx license to benefit from these
integrations.
- The IoT integrations are expected to be available in the second
half of 2017 and pricing will be announced at that time.
- The integrations between Cisco's Unified Contact Center
Enterprise and Salesforce's Service Cloud are available today
through the Salesforce AppExchange. We will announce availability
and pricing info for additional integrations as it becomes
available.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide
technology leader that has been making the Internet work since
1984. Our people, products, and partners help society securely
connect and seize tomorrow's digital opportunity today. Discover
more at newsroom.cisco.com and follow us on Twitter at
@Cisco.
Cisco and the Cisco logo are trademarks or registered trademarks
of Cisco and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks.
About Salesforce
Salesforce, the Customer Success
Platform and world's #1 CRM, empowers companies to connect with
their customers in a whole new way. For more information about
Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
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SOURCE Salesforce