Comcast Customers in the Twin Cities to Benefit from Unprecedented Investments and Innovation
May 26 2016 - 8:00AM
Business Wire
Investments include more than 1,400 new Xfinity
outdoor Wi-Fi hotspots, live in-home streaming and up to $15
million for business network expansion
Comcast customers in the Twin Cities will benefit from an
unprecedented level of investments and innovations by the company
in both residential and business services. The company today
announced it will expand its Twin Cities infrastructure, deliver
new products and services, and bring customers an even greater
level of reliability and choice. Today’s announcements build on
Comcast’s ongoing investments in its local metro area operations,
now totaling more than $1 billion over the past several years.
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Comcast Twin Cities Regional Vice
President Jeff Freyer announces new products and customer
experience investments at the company's downtown St. Paul
headquarters. (Photo: Business Wire)
“Our customers expect and deserve innovative, dependable
products coupled with a great customer experience—and we’re working
hard to deliver that,” said Jeff Freyer, Regional Vice President,
Comcast Twin Cities. “With the infrastructure and technology
investments we are announcing today, our customers can be confident
they are receiving the fastest, most reliable products in the
market.”
Customers will benefit from:
- Enhancements to the industry-leading X1
platform, including an advanced Olympic experience.
- More than 1,400 additional metro-wide
Xfinity public outdoor Wi-Fi hotspots.
- Improvements made to the customer
experience, which includes new streamlined tools and processes, and
hundreds of jobs being added to the Twin Cities.
- A $15 million investment by Twin Cities
Comcast Business that will provide greater choice for businesses of
all sizes.
New Xfinity Residential Product and
Technology Enhancements
X1 Live Streaming and Cloud DVR:Comcast’s
revolutionary X1 video platform has changed the way consumers watch
TV. Live in-home streaming is now available to Twin Cities’
customers. This new capability gives customers access to their
entire video lineup and Xfinity On Demand content on any connected
device in their homes. And, later this year, Comcast will introduce
the next generation of the X1 experience with the launch of Cloud
DVR. This means customers will have the ability to stream or
download their recordings to view anytime, anywhere, on any
device.
Xfinity On Campus:Comcast has launched Xfinity On
Campus in the Twin Cities, which is a service that lets college
students watch live TV and On Demand content on their IP-enabled
devices, including laptops, tablets and smartphones while on
campus. The service, which is included with room and board for
students living in on-campus housing, is already available at
dozens of college campuses across the country.
2016 Olympics:Comcast NBCUniversal will deliver
the most comprehensive and technologically advanced Olympics
broadcast in history. For the first time ever, Comcast’s
industry-leading X1 platform will combine live television, online
streaming and on-demand content, athlete profiles, up-to-the minute
stats, and a personalized viewer experience in one integrated NBC
Olympics dashboard. All searchable, at any time.
Xfinity Wi-Fi:Comcast is expanding its Wi-Fi
presence across the Twin Cities metro area with the addition of
more than 1,400 public outdoor Wi-Fi hotspots. These Xfinity
hotspots will be installed in high-traffic locations such as public
parks and recreation areas, retail locations and transit stops.
Xfinity Wi-Fi will be available for unlimited use by Comcast
customers, giving them the ability to take their Xfinity Internet
experience with them. Non-customers will have the ability to use
the service as well on a free- and fee-based scale. All locations
are planned to be completed by the end of 2016.
Customer Experience Improvements“We have listened to what
our customers are saying. We know we have work to do to improve the
customer experience and we’re on a mission to do it,” said
Freyer.
Comcast is rolling out several new improvements to better serve
customers in the Twin Cities, including:
- Simpler billing statements—A new
billing statement design means customers can better understand what
they’re paying for and why.
- Better tools and
apps—Customers who prefer to do everything online are
now able to manage all aspects of their account from computers,
tablets or smartphones. This can be done through the My Account
app, a one-stop, self-service platform.
- Being on-time for every tech
appointment—Comcast is working toward a goal of 100% on-time
arrival, but if we’re late, customers will receive $20 off their
next bill, no questions asked. In addition, a new technology called
Tech ETA will be available this year that will let customers know
when their technician is 30 minutes away and includes the ability
to monitor their progress.
- Fixing it right the first time—
Comcast is improving the reliability of our network, eliminating or
changing processes and policies that no longer make sense and
giving employees simpler tools and the power to fix customer issues
the first time, minimizing call transfers.
- Hiring to help our customers quickly
on the phone and online—Comcast is hiring 5,500 U.S. based
customer service employees, including 400 in the Twin
Cities—reducing the number of contractors and agents working
outside the U.S.
Comcast Business
InvestmentsLast year, Twin Cities Comcast Business
invested more than $3.2 million in expanding its fiber-optic
network to serve additional business customers in many parts of the
Twin Cities. In the next two years, Comcast Business will
accelerate that commitment with plans to invest up to $15 million
in network expansions. From Eden Prairie to Oakdale, from Brooklyn
Park to downtown Minneapolis and St. Paul and beyond, businesses of
all sizes will have a variety of new competitive options for
business internet, video, voice and more. Projects planned for
completion in 2016 include:
- Bloomington:7900 International Drive;
West Bloomington; 35W & Lyndale
- Minneapolis: Downtown Minneapolis;
Nicollet Mall expansion and renovation project
- Brooklyn Park: Winnetka Ave. &
Wyoming Ave.
- Blaine: Anoka County Airport
- Eden Prairie: Flying Cloud Airport;
Technology Drive
About Comcast Cable:
Comcast Cable is one of the nation's largest video, high-speed
Internet and phone providers to residential customers under the
XFINITY brand and also provides these services to businesses.
Comcast has invested in technology to build an advanced network
that delivers among the fastest broadband speeds, and brings
customers personalized video, communications and home management
offerings. Comcast Corporation (Nasdaq: CMCSA) is a global media
and technology company. Visit www.comcastcorporation.com for more
information.
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version on businesswire.com: http://www.businesswire.com/news/home/20160526005645/en/
Comcast – Twin CitiesJill HornbacherDirector, External
Communications651-493-5040Jill_Hornbacher@comcast.comorDave
Nyberg,Sr. Manager, External
Communications651-493-5291Dave_Nyberg@comcast.com
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