Amazon Home Services Expands in Atlanta, Boston, Chicago, Houston, Phoenix, Miami, San Diego and More
July 22 2015 - 6:00AM
Business Wire
Customers in more cities can now create custom
requests such as painting a room, home entertainment setup, or
central air installation
Amazon Home Services now includes over 15MM
unique service offers across more than 900 professional
services
Amazon Home Services features top-rated pros
across the country with the number of new applications from
services pros increasing 4X in the last three months
Amazon (NASDAQ: AMZN) today announced Amazon Home Services
(www.amazon.com/services) has expanded the number of providers and
the services they offer in 15 metropolitan areas, including
Atlanta, Boston, Chicago, Dallas-Fort Worth, Houston, Miami,
Philadelphia, Phoenix, San Diego, San Jose and Washington D.C.,
adding to existing availability in New York City, Los Angeles, San
Francisco and Seattle. Amazon Home Services now includes over 15
million unique services across more than 900 professional
services.
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Amazon Home Services now offers two ways for customers to shop:
custom and pre-packaged services. With custom services, customers
can create free requests by simply describing what needs to be done
using text and photos and submitting a request to get estimates
from local pros. Custom projects can include anything from painting
a room to home entertainment setup to central air installation.
Customers can also select from hundreds of popular pre-packaged
services, such as TV Wall Mounting, Basketball Hoop Assembly or
Faucet Replacement. Both custom and pre-packaged services are
backed by Amazon’s Happiness Guarantee, award-winning customer
service and free verified purchase reviews, so customers can rest
easy knowing the job will get done right.
“Amazon Home Services makes buying a service as easy as buying a
product on Amazon,” said Nish Lathia, General Manager of Amazon
Home Services. “We are excited to expand our offers and
availability across the country, providing customers with a quick
and simple way to purchase services and service pros with a trusted
and familiar marketplace to reach local customers. We’re also
excited to see the growth in custom service requests with completed
projects ranging from central air installation to home
entertainment setup.”
Since launching Amazon Home Services on March 30th:
- Service pros average 4.71 out of 5
stars
- 92% of customers surveyed say they
would recommend Amazon Home Services to a friend
- On Prime Day, the number of custom
estimate requests increased 25X compared to the same day the week
prior
- In the first half of July, we received
nearly 2X the number of orders that we fulfilled in June
- Customers are 11X more likely to leave
reviews on verified services purchases than on products
- In the last three months, the number of
new applications from service pros has increased 4X
Recent customer reviews highlight the simplicity of the new
service and value of working directly with pros, for example:
- “Outstanding work. Will recommend
without hesitation.” – Simon, New York City
- “Amazon does a superb job vetting their
installation specialists and it shows. Truly a job extremely well
done.” – Dave, Fox Island, WA
- “Love the new ability to hire local
services through Amazon. Highly recommend.” – Audra, Manhattan
Beach, CA
Amazon Home Services features a growing list of local pros.
Service pros that have used Amazon Home Services to grow their
business have said:
- “I had to hire 7 new technicians to
keep up with the business I’m receiving from Amazon.” – Sonny,
Sonny’s Handyman Services, San Jose
- “I love Amazon’s reviews platform. I
work hard to make sure my customers are 100% satisfied and it comes
across in the reviews.” – Andrew, Installation Services, New
York
To get started with your next home project or to sign-up as a
service provider, visit www.amazon.com/services.
About Amazon
Amazon.com opened on the World Wide Web in July 1995. The
company is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to
operational excellence, and long-term thinking. Customer reviews,
1-Click shopping, personalized recommendations, Prime, Fulfillment
by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire phone, Fire
tablets, Fire TV, and Amazon Echo are some of the products and
services pioneered by Amazon.
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