CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to Customer Service Ecosystems
May 14 2024 - 4:00AM
Business Wire
- CommBox’s market-leading AI and automation technologies are now
available through a dedicated partner programme
- Participants will enjoy new revenue streams, faster
time-to-value, and a more diversified client portfolio
CommBox, the leader in AI and automated customer communications,
is today launching its new partner programme, CommBox Connect. This
programme opens CommBox's market-leading technology to the broader
customer service ecosystem, offering new revenue streams, faster
time-to-value, and a more diversified client portfolio. This
extension of CommBox’s AI and automation capabilities equips
partners with an all-in-one solution to automate and digitise
customer communications, an increasing priority as consumers expect
instant, convenient, and diverse ways to communicate with
brands.
Founded in 2013, CommBox is a customer service and engagement
platform built with Generative AI and Automation at its core,
helping brands dramatically lower CX costs. Since launching Era AI
last year - the integration of its proprietary AI technology with
commercial LLM AI into its platform - CommBox has seen users triple
agent productivity and cut costs by up to 30%. Coupled with the
platform’s omnichannel core, CommBox has helped brands digitise
their customer service operations for over a decade.
Over 350 global brands, such as IKEA, Brinks, AIG, and Suzuki,
have joined the journey towards fully autonomous communications.
CommBox’s customers are already scaling traditional, agent-only
communications to digital channels, from integrating instant
messaging to a completely autonomous, AI-powered experience that
leverages human support only when needed.
CommBox Connect is designed to open these capabilities to the
broader partner ecosystem. The programme enables business and
technology partners to expand their offerings and enter the domain
of AI while benefiting the CommBox tech stack for extended services
and business opportunities.
The program will support a range of partners, such as software
resellers, system integrators, and consultancy agencies, offering
benefits such as:
- Helping scale existing operations
- Open up new revenue streams across different verticals
- Provide a faster time-to-value
- Establish a more diversified portfolio
Dvir Hoffman, CEO of CommBox, commented on the launch:
“Consumers are now demanding more from brands. Principally, this is
the demand for a more diverse range of digital channels, and
receiving the same level of service no matter how they opt to get
in contact. It may seem simple on paper, but for many brands going
from solely reliant on humans to a more digitised operation and
leveraging the latest technology is still a barrier to matching
these expectations. CommBox Connect is designed to equip key
partners from across the ecosystem with all the technology and
industry expertise they need to work alongside these brands, and
ultimately facilitate the experiences consumers are growing to
expect.”
The partner program will operate selectively, with partners
chosen according to their compatibility with the offerings
available. Accordingly, qualified partners benefit from a
specialised, comprehensive support package to facilitate their
business imperatives. Partners can expect tailored onboarding and
support, technical training, marketing and sales assistance, and
event and campaign exposure.
Luc Francis Jacobs, CEO at Nixxis: “We selected CommBox
as our digital partner because, after careful assessment, we
concluded that they had one of the best digital solutions on the
market. After some projects together, we realized that they also
have a great professional service team as being flexible when it
comes to doing business. Since our strategy is to concentrate on
providing the best Voice stack on the market, combining it with
CommBox has proven to be able to really deliver the best of both
world to customers. We can now easily beat competitors that are 10X
bigger than us and this comforts us in the vision that our
partnership will allow us to achieve market leadership in all the
fast-growing regions.”
For more information about CommBox Connect partner programme,
please visit: https://www.commbox.io/partners Contact us:
partners@commbox.io
About CommBox
CommBox is revolutionizing how brands connect with customers by
eliminating the outdated paradigm of live agent intervention for
every customer engagement, replacing it with exceptional, automated
CX.
With the first and only AI-driven autonomous customer
communication platform, CommBox enables hundreds of the world's
leading brands to deliver a complete, smart, and personalised
experience using their suite of digital channels and to automate
human-driven operations and the bulk of repetitive inquiries with
powerful AI and deep automation. The result is greater customer
satisfaction and loyalty, increased agent productivity, higher
conversion rates, and a unique opportunity to grow the business
like never before.
With a global presence headquartered in Israel, CommBox was
founded in 2013 and is proud to drive innovation. It serves over 50
million experiences daily and sets the new standard for customer
communications in the new digital age. CommBox is backed by the
American equity fund PSG.
To learn more, visit us at https://www.commbox.io/.
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CommBox partners@commbox.io