CloudCall Launches Unified Communications for Bullhorn
May 17 2018 - 3:01AM
Business Wire
Telephony, Advanced CRM Capabilities Combined
with Messaging Platform Boosts Productivity for Recruitment
Firms
CloudCall, a leading provider of advanced communications for CRM
systems, today announced the availability of CloudCall Unified
Communications for Bullhorn. This solution, seamlessly integrated
into Bullhorn, builds on the CloudCall telephony and CRM feature
set, adding instant messaging, SMS, and GDPR compliance
capabilities in a single, streamlined user interface. With one
click, Bullhorn users are now able to initiate a text-based
interaction directly from their CRM, and automatically record the
interchange as one conversation.
Bullhorn, the global leader in CRM and operations software for
the recruitment industry, is one of CloudCall’s key
partners.
“Recruiters are relying more and more on instant
messaging to collaborate internally, and they are also increasingly
relying on SMS to speed interactions with candidates. Our customers
want these interactions to be tracked over time, in one place in
Bullhorn,” said Gordon Burnes, CMO of Bullhorn. “CloudCall’s
solution makes it easy for our customers to collaborate and
communicate with their candidates, while capturing the relevant
details within Bullhorn.”
This release represents the first iteration of
CloudCall’s enhanced CRM offerings to include integrated
messaging. The Company will be launching CloudCall Unified
Communications for Salesforce.com this summer, with additional CRMs
to follow. CloudCall currently sells integrations to fifteen
CRMs.
“Millennials’ preference for messaging is driving a fundamental
change in the way recruiters and candidates interact,” said Simon
Cleaver, CloudCall CEO. “However, most messaging takes place on
mobile phones beyond the reach of CRMs. Candidate and project
records often suffer gaping holes, risking a plethora of business
issues. Our vision is to capture this information by tightly
integrating messaging and other channels of communication into
CloudCall. Our ultimate goal is to give our recruitment customers
an edge in the race to match candidates with clients, while
improving the candidate experience.”
Instant messages and SMS are only the beginning.
“Later this year we will be adding social media messaging,
video, chatbots, and related tools within the same interface,”
continued Cleaver. “These capabilities, applicable to both
recruitment and the other vertical markets we serve, will further
strengthen our customers’ ability to reach candidates and clients
through their preferred channels.”
The Company also added a straightforward means to help customers
comply with Europe’s GDPR requirements. CloudCall now
includes In-Call Consent in the user interface, indicating the
status of a candidate or client’s consent for record retention. If
consent has not yet been secured, or is about to expire, In-Call
Consent suggests a script to for the agent, then records the agent
requesting permission with the candidate’s response to create a
defensible record of compliance.
About CloudCall
CloudCall (LSE:CALL) helps more than 23,000 professionals boost
their productivity by tightly integrating their communications into
their CRM and ATS solutions. These professionals work faster,
capture their call details, and simplify GDPR
compliance. CloudCall integrates with 15 CRM systems,
including Salesforce.com, Bullhorn, Talent Rover, Jobscience, and
others. CloudCall is headquartered in Leicester, UK, with
offices in London, Boston MA, and Minsk. www.cloudcall.com.
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CloudCallMark Blessing, +1
781-910-2065Mark.blessing@cloudcall.com
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