AskMuncher
3 years ago
$LVWD LiveWorld Launches New Digital & Social Media Solutions for Hospital Marketing
Press Release | 10/21/2021
LiveWorld, Inc. (OTC Markets: LVWD), with over 25 years of experience in healthcare, retail, and consumer digital and social media, announces new agency services and capabilities to address the most demanding hospital marketing challenges. LiveWorld’s proven approach and expertise enables hospitals to acquire, connect, and bind consumers to hospitals with breakthrough creative, and healthcare communities to drive behavior change and moderation to protect and enhance brand reputation.
“The pandemic has completely disrupted conventional hospital marketing and accelerated the changes driven by digital and social media,” Peter Friedman, LiveWorld Chairman & CEO observed. “Traditional strategies and tactics for finding and connecting with customers, building revenue, and managing reputations are falling short. Everyone – physicians, patients, and payers have flocked to social media and digital channels as the new standard of communications.”
LiveWorld solutions address these specific challenges and industry dynamics:
Shift to social media driven (Word of Mouth) decision-making
Shift to consumer-centric marketing and customer care as a key decision factor
Influence of digital and social media on physician hospital choice
New digital advertising tracking & privacy policies require hospitals find new ways of connecting with patients
Economics demanding more profitable revenue and new models to scale FTE costs
Partnering with leading healthcare, pharmaceutical, and hospital brands, LiveWorld has led the way in helping institutions understand, analyze, and execute campaigns in this new, evolving environment. The agency’s team is staffed by experts in digital and social media with healthcare marketing and advertising experience in 20 therapeutic categories.
LiveWorld service areas of specialization include:
Campaign strategy, research & planning
Creative concepting, design & production
Online healthcare community development
Social media marketing & advertising services
Healthcare chatbots, apps & virtual assistants
Content moderation & community management
Social listening and reputation management
Hospital leaders are breaking away from traditional thinking and turning to new approaches with digital technologies and social media to establish credible conversations with patients and HCPs. LiveWorld brings these capabilities to the hospital market.
Helpful Asset: LiveWorld Hospital Marketing Services Overview and Fact Sheet
About LiveWorld
LiveWorld is a digital agency and software company specializing in social media solutions that help companies build stronger customer relationships. We provide consulting, strategy, and creative along with human agents, conversation management software, and chatbots for digital campaigns, social media programs, and healthcare communities.
Our solutions empower companies to deepen relationships with customers, professionals, patients, and healthcare providers with emotion driven behavior change through conversations and campaigns with a human touch. LiveWorld clients include the number one brands in hospitals, pharmaceuticals, consumer packaged goods, and financial-travel services. LiveWorld is headquartered in Campbell, California, with an additional office in New York City. Learn more at www.liveworld.com and @LiveWorld.
View source version on businesswire.com: https://www.businesswire.com/news/home/20211021005964/en/
Werbe
5 years ago
$LVWD Team here are legit. CEO is a pioneer and is very well known in social world. Gem among turds here. 500k market cap for a company that has $1.2 million in bank.
Share Structure as of 8-14-19
100,000,000 Common Shares Authorized
45,633,442 Shares Issued and Outstanding
Market Cap of $547,601
SAN JOSE, Calif.--(BUSINESS WIRE)--LiveWorld, Inc. (OTC Markets: LVWD), today announced financial results for the second quarter of 2019. Total revenues were approximately $1.9 million for the second quarter, as compared to the approximately $1.7 million in total revenues reported for the same period in 2018. The $1.9 million revenue compares to $1.3 million for the first quarter of 2018 when excluding Walmart, or a 48% increase in non-Walmart revenue. The Company’s revenues for the six months ended June 30, 2019 were approximately $3.6 million, as compared to the $4.1 million for the six months ended June 30, 2018. The $3.6 million revenue compares to $2.5 million for the six months ended June 30, 2019 when excluding Walmart, or a 46% increase in non-Walmart revenue.
The Company reported a net loss for the quarter of approximately $69,000, or 4% of total revenues. This compares to net loss of approximately $358,000, or 20% of total revenues reported for the second quarter of 2018. This is a reduction of approximately $289,000 or 81% quarter over quarter. This reduction was a result of lower operating costs. The Company had a net loss for the six months ended June 30, 2019 of approximately $413,000, or 11% of total revenues, as compared to the net loss of approximately $490,000, or 11% of total revenues for the six months ended June 30, 2018. This is a reduction of approximately $77,000 or 16% period over period. This reduction was a result of lower operating costs in the second quarter.
The Company finished the second quarter with approximately $1.2 million in cash and cash equivalents, as compared to the approximately $1.2 million at the end of 2018.
“In 2019 we continue to focus on expanding our healthcare related revenues, and make strategic investments in our platform along with sales and marketing,” said David Houston, Chief Financial Officer of LiveWorld, “We saw our total healthcare related revenues for the first six months of 2019 grow by approximately 82%. We do not anticipate the growth rate to remain this high, but do expect it to remain strong for 2019."
https://www.linkedin.com/in/peterhfriedman
https://www.liveworld.com/peterfriedman/
https://www.liveworld.com/
https://www.liveworld.com/wp-content/uploads/2019/08/LVWD_Q2_Report_2019_Aug_15_2019.pdf
hitex
6 years ago
LVWD NEWS Just out today.
LiveWorld Appoints Seasoned Healthcare and Venture Capital Professionals to Board of Directors
Business Wire Business WireApril 25, 2018
LiveWorld Appoints Seasoned Healthcare and Venture Capital Professionals to Board of Directors
Arthur A. Ushijima (Photo: Business Wire) Multimedia Gallery URL
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SAN JOSE, Calif. & NEW YORK--(BUSINESS WIRE)--
LiveWorld, Inc. (OTC Markets: LVWD), the leading social customer experience company announced today the addition of Arthur A. Ushijima, CEO and President of The Queen’s Health Systems (Queen’s), Michael A. Gold, former CEO and President of Hawaii Medical Service Association (HMSA), and Barry Weinman, Co-founder and former Managing Director of Allegis Capital and AVI Group, to its Board of Directors.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180425006300/en/
The newest members of LiveWorld’s Board of Directors bolster the company’s expanding business of consulting services (strategy, adverse events management, moderation, engagement), and conversation management software in the healthcare and pharma markets. LiveWorld’s pharma and healthcare business grew 20%/year over 2016 and 2017. LiveWorld will further expand its suite of marketing, customer service, and operational solutions to help healthcare providers improve the patient experience by having a more engaging presence in social media, messaging apps, and on mobile devices.
“We welcome the insights and experience from Arthur, Michael, and Barry, as LiveWorld sharpens our focus on using 1to1 real-time conversations to improve the patient journey,” said Peter Friedman, Chairman and CEO, LiveWorld. “Their deep expertise in strategic business management, health services, and technology will strengthen our ability to innovate new solutions, enter new markets, and increase revenue.”
Ushijima is a healthcare executive with more than 40 years of experience managing and leading hospitals and health systems in five different states. For the past 28 years, he has been with The Queen's Medical Center, which is the parent corporation for more than 10 healthcare and real estate companies.
In addition to serving as a member of Queen’s internal boards, he serves on a start-up board, Kineticor, which is commercializing a novel magnetic resonance imaging (MRI) motion-correction technology developed by the University of Hawaii and Queen’s. Ushijima also established a novel position emission tomography (PET) joint venture with Hamamatsu Photonics of Japan, which brought the first PET scanner to Hawaii twenty years ago. He serves on the joint venture management committee.
His past corporate board service includes Vizient, Inc. (formerly VHA, Inc.), which is the nation’s largest group purchasing organization with more than 60 billion dollars in medical supply and equipment spend, representing more than 2,000 hospitals. He has served on the boards of numerous charitable organizations and trade associations.
Also, Ushijima was recognized as Pacific Business News Leader of the Year in 2013 and Hawaii Business Magazine’s CEO of the Year in 2014.
“It’s an honor to work with LiveWorld to deploy conversation engagement programs that will maximize the efficiency of communication in hospitals,” says Ushijima. “Hospitals utilizing an effective messaging channel that integrates human agents and automation provides an invaluable resource that will greatly enrich the patient experience.”
Michael A. Gold was the CEO and President of HMSA until he retired at the conclusion of 2017. During his 43-year career at HMSA, he also served at the Chief Operating Officer and its Executive Vice President and Assistant Treasurer. Throughout his illustrious career working for HMSA, he gained extensive knowledge in underwriting, marketing, provider services, customer relations, account services, community relations, and corporate planning.
Gold is recognized as a visionary whose new ideas and practices have improved the health and well-being of Blue Cross and Blue Shield Association members and everyone in Hawaii. Those accomplishments during his tenure include: creating HMSA’s Online Care®, the first telehealth system in the nation offered by a health insurer, introducing Blue Zones Project® to Hawaii, a communitywide initiative to help make the healthy choice the easy choice for everyone in the state, partnering with digital health care leaders to put all of a person’s health on a single digital platform, and establishing HMSA Centers, state-of-the-art spaces that bring HMSA into communities and closer to members for servicing, sales, and educational programs.
MrT11
7 years ago
This sounds really good. Are you still in?
LiveWorld Platform Integrates Smart Automation and Agents for Real-Time Customer Service, at Scale
Jul 31, 2017
OTC Disclosure & News Service
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LiveWorld, Inc. (OTC Markets: LVWD) announced today the launch of its new customer service automation suite, further enhancing the power of its social and messaging conversation management platform for service and support organizations. This new feature set provides brands with the ability to offer dynamic and personalized customer experiences by increasing the efficiency and productivity of customer service organizations. This offering provides a real-time responsive solution to the growing volume of inquiries coming through mobile, messaging apps, and social media. By automating routine tasks and responses, brands are able to realize cost savings, scale engagement, and allow human agents to use their skills and empathy on conversations that matter most.
LiveWorld’s platform lifts the burden of administrative tasks and delivers first-line customer engagement through intelligent automation – enabling businesses to set customized rules for auto-responses, auto-scheduling, and chatbots. Rules may be set based on messaging channels, conversation topics, sentiment, customer profile, language, and more. More complex issues are immediately passed along to the appropriate team or agent. With full conversation history and customer information, agents can then respond and resolve issues quickly and effectively. The software also provides seamless bi-directional transitions between chatbots and humans, empowering brands to define their ideal blend of automation and agent engagement. LiveWorld clients have reduced their initial response time to customer requests by more than 40 percent.
“Many brands experiment with hastily produced, laissez-faire bots that have backfired, leading to frustrated customers,” said Peter Friedman, Chairman and CEO, LiveWorld. "The best customer service combines thoughtful, smart automation with human agents to better communicate with consumers.”
LiveWorld’s chatbot/human hybrid model gives agents the ability to focus on delivering the best customer experience, while reducing time and operational cost. A first-of-its-kind platform to address the growing need for brands to have real-time customer conversations on a global scale, LiveWorld’s feature set includes:
Conversation Management
Smart Triage – Offers automatic tagging, prioritization, routing, and notification of high-priority customer service requests.
Chatbot Integration – Enables first responder bots to collaborate with agents as digital assistants to answer routine tasks, while also directing more complex requests to agents, automatically or upon customer request.
Integrated Customer Profile – Provides full conversational history, CRM integration, and automatic segmentation, delivering a complete understanding of the customer for more personalized and accurate responses.
Intelligent Responses – Offers access to a library of dynamic customer responses and a customized set of rules for delivery based on customer status, time since last response, segment, or keyword.
Resolution Management
Auto-Distribution Workload Management – Implements an even workload amongst team members through inbound request balancing or round-robin team assignments.
Automation Rules – Customizes scheduling for auto re-engagement, satisfaction surveys, conversation conclusions, and more.
Conversation Analytics
Conversational Engagement – Provides view of topic popularity, sentiment, and performance of customized content categories.
Resolution Metrics – Measure time-to-resolution, first response time, and conversation resolution trends to gauge customer satisfaction.
Performance Measurement – Evaluates the performance of the customer service team with metrics, such as first response and resolution times, to educate brands on agent efficiency.
“We empower customer service teams to positively address more customers faster, effectively reducing time and costs,” says Frank Chevallier, LiveWorld Vice President of Software Products. “Our hybrid chatbot/human solution lowers the resolution time for inquiries by more than 50 percent.”
LiveWorld offers brands a conversation management solution for customer service communications across all the leading social and messaging channels, including: Facebook Messenger, Twitter DM, WeChat, Telegram, Skype, Kik, LINE, Viber, Facebook, Twitter, Instagram, YouTube, Google+, SMS, and web chat.
For more information, please visit www.liveworld.com. To schedule a demo, contact us at hello@liveworld.com.
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