The Now Platform® Paris release accelerates
digital transformation, helping to connect teams, systems, and
work
Industry leaders, including Microsoft, Zoom,
Adobe, Uber, Accenture, and Deloitte, are using the Now Platform to
power their digital accelerations
ServiceNow (NYSE: NOW), the leading digital workflow company
making work, work better for people, today unveiled the Now
Platform® Paris release, to help organizations remain agile and be
resilient so they can grow and enhance their productivity during
the COVID economy. With ServiceNow workflows, people can work
smarter and organizations can realize faster time to value from
their technology investments.
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the full release here:
https://www.businesswire.com/news/home/20200916005324/en/
ServiceNow introduces the Now Platform
Paris release - helping organizations remain agile and resilient
(Graphic: Business Wire)
The COVID economy has exposed weak links in old value chains,
driving a workflow revolution. Organizations that struggle to
digitally transform and create great experiences for customers,
employees, and partners in this new work environment are being left
behind. According to IDC, 45 percent of organizations worldwide are
now in economic decline or recession, with 64 percent of
organizations worldwide planning to be early adopters of emerging
tech. Those organizations that are digital laggards are more
inclined to seek out emerging tech as a means of catching up.1 With
nearly 80 percent of the Fortune-500 leveraging the Now Platform,
ServiceNow is committed to delivering solutions that will help
companies on their digital transformation journeys, whether their
workforce is remote or planning an eventual return to the
workplace.
“Customers are increasingly considering the business value from
integrating separate, but increasingly dependent workflows across
teams, and the business and IT organizations,” said Stephen Elliot,
program vice president, DevOps and Management Software, IDC. “There
is unquestionable customer traction, in part accelerated by
COVID-19 and its pressure to drive more collaboration between IT
and business stakeholders to digitize processes, rethink customer
engagement models, and make strategic business decisions faster
than at any point in the last 10 years.”
Several leading organizations, including Microsoft, Zoom, Adobe,
Uber, Accenture, Deloitte, Acorio, TPx, Veolia, Novant Health, Lone
Star College, AEGIS Insurance Services, and City of Raleigh, are
turning to the Now Platform and its Paris release capabilities to
power their digital transformations.
“The C-suite realizes that 20th-century architectures are too
slow and siloed in today’s fluid working environment, where they
need speed and agility,” said Chirantan “CJ” Desai, chief product
officer at ServiceNow. “The ServiceNow advantage has always been
one architecture, one data model and one born-in-the-cloud platform
that delivers workflows companies need and great experiences
employees and customers expect. The Now Platform Paris release
provides smart experiences powered by AI, resilient operations, and
the ability to optimize spend. Together, they will provide
businesses with the agility they need to help them thrive in the
COVID economy.”
With the Paris release, ServiceNow is unveiling six completely
new products as well as new features that enable organizations to
leverage one platform to:
- Quickly respond to business change with new workflow
apps, boost productivity with embedded analytics and AI in
every app and digitize and automate work across the
enterprise.
- Deliver employees the right experiences anywhere, drive
productivity of their workforce and transform their organization to
provide critical services.
- Drive customer loyalty with connected workflows that
allow them to manage location-based work efficiently and
effectively, organize resilient operations for unforeseen
circumstances, and expand capacity via automated self-service.
- Optimize IT productivity, cost, and resiliency to
modernize and automate with ITSM and AIOps, deliver resilient
operations, and help reduce software, hardware, and cloud
spend.
Generally available today, key new products in the Paris release
include:
- NEW Business Continuity Management unveils modern,
automated business impact analysis, business continuity plan
development, and crisis management leveraging context within the
ServiceNow platform to enable operational resilience. With
operational disruptions as a persistent threat, resilient
organizations need to anticipate these disruptions and develop
actionable plans that will help minimize impact, as well as
duration.
- NEW Hardware Asset Management automates the IT asset
lifecycle by tracking the financial, contractual, and inventory details of hardware and devices to
make smarter decisions from purchase to disposal. In order for
companies to be resilient in any economic environment, it’s
critical to know what IT assets are where, so companies can persist
or have the ability to pivot if the time comes.
- NEW Legal Service Delivery provides legal operations the
visibility they need to make decisions fast and enhance
productivity by eliminating manual emails and phone calls.
Strengthening the ServiceNow ecosystem with industry
solutions and partnerships
ServiceNow’s new industry products, which are generally
available today, enable telecommunications providers and financial
services organizations to transform business operations within the
context of their industry and create value at scale. Together with
strategic go-to-market partners, Accenture for telecommunications
and Deloitte for retail banking, these new offerings will force
multiply business value for customers.
- NEW Financial Services Operations helps banks connect
teams and systems in the front, middle, and back office to more
quickly serve customers. It digitizes core workflows, such as
payment and credit card operations, resulting in greater
efficiencies.
- NEW Telecommunications Service Management gives
customers a more proactive experience and greater flexibility to
manage their services, while providing the care and operations
organizations with an enhanced service platform and insights into
the customer status and health, resulting in a reduced cost to
serve.
- NEW Telecommunications Network Performance Management
provides network operations teams with a unified view of the
install base and the ability to analyze, correlate, and resolve
events and alarms originating across multiple network monitoring
platforms, resulting in a precise identification of affected
customers and a faster time to resolution.
Telecommunications Service Management and Telecommunications
Network Performance Management work together to efficiently
identify and resolve network troubles across services, while
proactively informing customers and creating a more connected
experience between customers and the care organization.
Partners play a critical role in accelerating customers’ digital
transformation journeys. ServiceNow is introducing partner
integrations with Microsoft and Twilio, as well as the new
ServiceNow Service Graph Connector Program, which helps customers
streamline internal processes by seamlessly connecting new and old
tools to prepare for a new way of working.
For more details on additional new features available in the Now
Platform Paris release, visit:
https://blogs.servicenow.com/2020/welcome-to-the-now-platform-paris-release.html
What customers and partners are saying about the Now Platform
Paris release:
Microsoft
“Microsoft has worked closely with ServiceNow for several years,
helping to accelerate our digital transformation across our
products, platform, and cloud capabilities,” said Anahit
Hovhannisyan, principal PM manager, Microsoft. “ServiceNow IT
Service Management helped us quickly scale to meet our employees’
needs as we shifted to a work from home environment. Our recent
deployment of the new Virtual and Live Agent capabilities will help
us better meet the needs of our employees by providing seamless
support through our tools and services. Capabilities such as
troubleshooting workflows, knowledge management search and hand off
to live agents will help ensure fast resolution to employee issues
no matter where they are located. The ServiceNow Virtual Agent
integrated with Microsoft Teams will also allow easy access for
users to receive help when they need it.”
Zoom
"ServiceNow has been a trusted and reliable partner to Zoom,
enabling us to scale at an unprecedented rate to meet the growing
demand for our solutions,” said Sunil Madan, chief information
officer, Zoom. “With ServiceNow, we’ve been able to work smarter
and increase agility in order to deploy exceptional customer
service to a growing and diverse customer base. ServiceNow has
enabled us to unite our front-, middle- and back-office teams,
increasing productivity during a period of time when speed and
simplicity matter most to our customers. The new innovations in the
Paris release will help organizations maintain business continuity
through workflows that anticipate and remediate disruptions.”
Deloitte
“Our banking clients are fundamentally rethinking how they
engage and support customers, and this requires a more connected
flow across all services,” said Travis Budisalovich, ServiceNow
financial services industry leader and a principal at Deloitte
Consulting LLP. “Combining Deloitte’s deep banking industry
expertise and the power of these new ServiceNow platform
capabilities, we are uniquely positioned to rapidly transform the
banking experience."
Acorio
“In the past six months we have seen our clients leverage
ServiceNow to solve increasingly complex business problems –
innovating on the platform and creating new workflows to keep
employees and workplaces safe,” said Ellen Daley, CEO, ServiceNow
Elite Partner Acorio. “Upgrades in the Paris release are meeting
those demands. We see the advancement of Hardware Asset Management
into a stand-alone solution being particularly interesting to
clients who are supporting the ongoing (and perhaps permanent)
shift to remote work and adjusting their hardware strategies to
confront that. For companies trying to manage everything from
server loads to where they sent those 3,000 devices in March, the
rich capabilities provided by ServiceNow will become an essential
rather than a nice-to-have.”
TPx
"Our customers have never needed us more and, together with
ServiceNow, we are supporting them as they navigate the new
normal,” Kyle Seiter, chief information officer at TPx.
“ServiceNow’s telecommunications workflows are helping us support
and connect the dots for our customers and are driving new levels
of loyalty at this critical time.”
Veolia
"The Paris release provides many new operational features to
improve the efficiency of our back-office IT teams,” said Martin
Black, Head of the ITSM CoE for Veolia Global. "Leveraging the
ServiceNow platform, our global IT teams are able to directly
support Veolia's digital transformation programs. Our primary goal
is to empower our digital employees by deploying 'consumer grade
service experiences', Digital Workflows across IT+HR departments,
and by integrating our development and operations teams, of which
the Paris release from ServiceNow directly supports."
Novant Health
“Since we started working with ServiceNow, we’ve been able to
automate employee requests and business processes that would have
taken our team days or weeks to address,” said Paige Duffey,
ServiceNow Developer II at Novant Health. “Thanks to the Now
Platform, we were able to automate processing hardware requests to
shift our workforce to a remote environment overnight at the start
of the pandemic. We recently moved our Relief Fund application to
run on ServiceNow’s platform. This is an application that we are
utilizing to provide funds for our employees due to the current
pandemic. The app, which was previously run on another vendor
platform, had a 22-day turnaround from request to payment, but now
is down to 6-days since moving into ServiceNow. With regard to this
new platform launch, we are especially thrilled about the
IntegrationHub and Flow Designer enhancements that are now
available in the Paris release. These new enhancements will allow
us to continue to bring in more citizen developers, with no coding
experience, to further streamline and automate business processes
across the board.”
AEGIS Insurance Services
“We rolled out ServiceNow in 2013 and since then we’ve been able
to automate many capabilities across our business leveraging its
platform capabilities along built-in features and applications like
compliance and governance,” said Scott J. Schenker, Senior Vice
President & Chief Information Officer at AEGIS. “Recently,
ServiceNow’s platform has given us the ability to migrate off of
our legacy intranet site and do so with minimal uplift to the
existing Service Portal functionality. It is a platform of
performance and productivity, that has allowed us to implement a
variety of solutions, some complex, in a very short timeframe. We
strive to stay current with the new releases and upgrading to Paris
is about more than just staying compliant, there are so many
features and functionality that add tremendous value to both IT and
the business units.”
City of Raleigh
“We are extremely impressed with new capabilities that the Now
Platform Paris release from ServiceNow has to offer,” said Beth
Stagner, CIO for the City of Raleigh. “ServiceNow listens to their
customers as they roll out new features, which consistently meet
our needs. Each platform release contained features that benefited
our organization since we began with ServiceNow in 2016.
ServiceNow’s new capabilities and enhancements ultimately raise our
productivity while delivering great experiences for our employees
and constituents."
Lone Star College
“Since we started working with ServiceNow in 2009, we’ve
expanded our use of the platform across all areas of our 7 colleges
and 22 locations,” said Link Alander, vice chancellor, College
Services, Lone Star College. “Since Lone Star College is so large,
the power to quickly navigate and automate changes in workflow
design and product enhancements has drastically improved our
quality of work. The new features in the Now Platform Paris release
will greatly enhance our ability to meet the needs of Lone Star
College students, employees, and community members. The release
provides new capabilities to support agile planning and
development, and we can’t wait to get started.”
Availability
The Now Platform Paris release is generally available today. For
more information, visit: https://www.servicenow.com/now-platform/latest-release.html
1 COVID-19 IMPACT ON IT SPENDING Survey (Survey conducted during
4th June to 15th June period), IDC, June, 2020 n=880 WW technology
decision makers
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud‑based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20200916005324/en/
Jim Brady 408-482-4719 press@servicenow.com
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