ibex Adds Zendesk Integration to Its Wave X Technology Platform
April 15 2021 - 7:30AM
Business Wire
Award-Winning BPO 2.0 Innovator Partners with
Leading Customer Engagement Solution
ibex (NASDAQ: IBEX), a leading global provider of CX technology
& outsourcing solutions, today announced an integration with
Zendesk (NYSE: ZEN), the leading customer service software company.
A critical element of the continued success of the Wave X
technology platform is its integration with best-in-class CX
solutions, and this collaboration with Zendesk further cements ibex
as the leader in BPO 2.0.
“As we expand the Wave X ecosystem, we’re thrilled to announce
our partnership with Zendesk,” says Jim Ferrato, Chief Information
Officer of ibex. “The race to digitally transform the customer
experience is accelerating across every industry. Our ability to
build sophisticated technologies and integrate with existing
infrastructure is critical to the growth and success of our
clients.”
Wave X is ibex’s purpose-built technology platform for improving
customer interactions, customer insights, contact center
performance, and client outcomes. Designed by a team of nearly 300
software developers and engineers, Wave X offers solutions ranging
from training simulators to AI social media review analytics,
providing smart technology for every touchpoint in the customer
journey.
The Wave X integration with Zendesk demonstrates ibex’s
continued focus on its BPO 2.0 framework, solidifying the firm’s
commitment to offering an innovative set of digital CX solutions
for client performance across the customer engagement value
chain.
“We’re happy to partner with ibex to support our digital native
customers,” said Ricardo Moreno, Vice President of Worldwide
Partners, Zendesk. “Zendesk is at our best when we work closely
with our partners, providing the best possible experience to our
clients.”
About ibex
With services ranging from customer service, technical support,
inbound/outbound sales, business intelligence & analytics,
digital demand generation, and CX surveys & feedback analytics,
ibex helps brands accelerate growth, decrease costs, and ignite
valuable brand interactions anywhere along the customer lifecycle.
Learn more at www.ibex.co.
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version on businesswire.com: https://www.businesswire.com/news/home/20210415005090/en/
Media Contact:
Barry Canty ibex SVP Marketing (323) 217-5428
Barry.canty@ibex.co
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