Travelers Across Asia Award American Top Honors Among North American Airlines
October 15 2019 - 12:22PM
Customers named American Best Airline — North America through the
Travel Weekly Asia 2019 Readers’ Choice Awards in an award ceremony
held today in Singapore. This distinction follows closely behind
multiple industry awards recognizing the company’s heightened
customer experience, which results from significant investments
into the business over the last six years.
Travel Weekly Asia voters, which comprises the publication’s
nearly 40,000 subscribers and 90,000 eNewsletter readers,
recognized American for customer service, product and punctuality
in the region.
“We’re proud to award American Airlines Best Airline — North
America for pushing boundaries in the pursuit of excellence,” said
Irene Chua, Vice President and Group Publisher, Asia, for Northstar
Travel Group. “The airline’s commitment to delivering a great
passenger experience sets an inspiring example for the industry and
has earned the respect from both its customers and peers.”
The airline also received its second distinction in 2019 from
the American Society of Travel Advisors (ASTA), one of the leading
global advocates for travel advisors, the travel industry and the
traveling public. ASTA awarded American both the ASTA 2019 Small
Business Network Airline Award for the small business category, and
the Airline of the Year distinction in the individual supplier
category. Awards were given to companies that best support the
advisor community, as voted on by the ASTA membership. The awards
recognize individuals and organizations making meaningful
contributions to the industry.
“We’re pleased to recognize American Airlines for the company’s
exemplary service to customers,” said Zane Kerby, President and
Chief Executive Officer for ASTA. “Our travel advisors voted to
determine the recipients of this year’s awards, and American
Airlines was a clear choice for their commitment and dedication to
the traveling public and the travel advisors who serve them.”
American also won gold and silver distinctions in this year's
Travel Weekly Magellan Awards, taking home more than any other
carrier in the Airlines and Airports category. The awards honor
outstanding companies in the travel and hospitality industry, and
American received the following six distinctions:
Gold Awards
- First Class (Airline Elements – International)
- Inflight Menu (Airline Elements – International)
- Inflight Entertainment (Airline Elements – International)
- Loyalty Program (Airline Elements – International)
Silver Awards
- Business Class (Airline Elements – International)
- Small Business (Airline Loyalty Overall – Best Small Business)
“These distinctions affirm that we are well on our way to being
the easiest airline to do business with,” said Alison Taylor,
Senior Vice President of Global Sales and Distribution at American.
“We’re honored to be recognized by travel advisors and customers
for our devotion to providing a world-class experience on the
ground and in the air. I congratulate the teams led by Director of
Leisure and Specialty Channel Sales Louis de Joux and Managing
Director of Asia Pacific Sales Shane Hodges who’ve worked
tirelessly to help us strengthen our business.”
In addition, American was also ranked Best Overall Vacation
Experience by Apple Vacations. The airline previously announced
recognition as Best North American Airline in Asia Pacific for the
second year in a row by Business Traveller Asia-Pacific and Five
Star Global Airline by the Airline Passenger Experience Association
(APEX).
About American Airlines Group American Airlines
and American Eagle offer an average of nearly 6,700 flights per day
to nearly 350 destinations in more than 50 countries. American has
hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami,
New York, Philadelphia, Phoenix and Washington, D.C. American is a
founding member of the oneworld® alliance,
whose members serve more than 1,000 destinations with about 14,250
daily flights to over 150 countries. Shares of American Airlines
Group Inc. trade on Nasdaq under the ticker symbol AAL. In 2015,
its stock joined the S&P 500 index. Connect with American on
Twitter @AmericanAir and
at Facebook.com/AmericanAirlines.
Corporate
Communications817-967-1577mediarelations@aa.com
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